Courier delivery
  • How much does delivery cost?

    Standard shipping is $9. We offer FREE standard shipping for orders that are $75 or more.
    Express shipping is $25.
    Shipping to Alaska & Hawaii: For standard shipping, it takes up to 15 business days to arrive. We currently offer express (2nd Day Air) shipping to Alaska and Hawaii. Please note that the shipping to Puerto Rico is not currently available.

  • Do you ship to an APO/FPO/DPO address?

    Unfortunately, we do not ship to these addresses.

  • After I place my order, when can I expect it to be shipped?

    For both standard and express shipping, all orders must be placed before 12:00PM EST for orders to be processed within the same day. All orders placed after 12:00PM EST will be processed the next day. You may experience some delay in order processing and shipping during holidays and sale period.

  • How can I track my order?

    You can check the status of the order at any time by logging into your account and clicking the . If you have not registered with, then please click the Follow Your Order link at the bottom of our site. You will be prompted to enter the order number and the surname indicated on the order. In this section, you can check and monitor your order through the "track shipment" section.

  • Can I place an online order and send it to a different country from my own?

    If the receiver is a resident of a different country, you have to place your order from the Intimissimi website of the receiver's country. So, please make sure that the billing and shipping addresses are both in the same country.

  • Can I choose the time and date of delivery?

    We do not offer this service. However, we can ship the order to a different address from the billing address. For example, we can ship to your work address.

  • Can I have my order sent to an Intimissimi store?

    Yes, you can! You will have the option to select "pickup in store" before proceeding to payment. The delivery time is between 3-8 business days and you will receive an e-mail as soon as your order arrives at the store you've selected.

  • What is the delivery time for in-store pickup?

    The delivery time ranges from 3-8 business days. You will be notified via e-mail when your order arrives at the store you've selected. You will then have 10 days to pickup your order from the selected store. We would like to let you know that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

  • Can I use cash-on-delivery as my payment option for in-store pickup?

    Currently, we do not offer this service. You will be able to use one of the payment options offered at checkout.

  • Can I have someone else pickup the order on my behalf?

    If you are unable to pickup the order at the selected store, then you can have someone else pickup your order on your behalf. Make sure to provide them with the order number or the email confirmation regarding the order when they arrive at the store.

  • I have not picked up the order on time. How will I receive the refund?

    After the 10 days for pickup expire, then your order will be cancelled. You will receive an email informing you that the refund will be processed through the original payment method at the time of the order. The timing of the refund will be reflected to your account depending on your bank.

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