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  • What are the accepted payment methods?

    On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay, Afterpay, Klarna, Google Pay, Apple Pay and gift card.

  • Can I pay in installments?

    Yes, you can pay in installments with Klarna Pay in 4 and Afterpay.
    Afterpay and Klarna offer you to pay in 4 interest free installments every 2 weeks.
    Both Afterpay and Klarna Pay in 4 will notify you about the payment a few days in advance.
    Afterpay and Klarna are free services, as long as the installments are paid within the deadline.

  • Is my payment safe?

    Payment information is completely secured by Comodo.
    Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and viruse controls. Navigation is completely safe.

  • Why does my payment seem charged twice?

    There is a difference between a payment authorization and charge: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount reserved in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual charge is only made when the garments come out physically from our warehouse.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • When is the amount charged on my credit card?

    If you pay by credit card, you will be charged when your goods are leaving our warehouse. Depending on your bank, you may be charged a foreign transaction fee by the bank. If you have further questions you will need to contact your bank directly.

  • Where can I find my Invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the "Follow your order/return" link at the bottom of our website by clicking the resend button.

  • AFTERPAY
  • What is Installments with Afterpay?

    Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com

  • How do I use Installments with Afterpay?

    Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase.
    Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

  • Can I use Installments with Afterpay if I'm an international customer?

    Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

  • How does the payment schedule work?

    For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
    For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.
    For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

  • When will my items be delivered if I use Installments with Afterpay?

    Afterpay orders are delivered pursuant to delivery time frames presented by Calzedonia after you complete your order online.

  • Is there a limit to how much I can spend on a single transaction?

    Yes, transaction value limits apply to purchases made on intimissimi.com using installments by Afterpay.

  • Are there products that are not eligible for purchase using Installments with Afterpay?

    There are certain items that are restricted from purchase using Afterpay.

  • How do I return or exchange an item purchased using Installments with Afterpay?

    Subject to Calzedonia's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Calzedonia's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
    If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
    If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

  • What happens if I don't pay my Afterpay installments on time?

    You will be prevented from using Afterpay and you may be charged a late fee.

  • What happens if I have a partial refund, and how does that affect my payments?

    Afterpay will be notified once your refund is processed.
    If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
    If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.

  • Does Afterpay charge interest?

    Pay-in-4 purchases are always interest-free.
    Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.

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