• How can I create an Intimissimi account?

    Go to the account icon in the upper right corner of the website and click on "LOG IN/REGISTER". In the pop-up window select the option "New user? Sign up now" and please follow the instructions. Otherwise, you can create an account by clicking here.

  • Can I log in to Intimissimi website using my social media account? Where can I check my personal information?

    Yes, you can log in and/or register to Intimissimi with your social media account. Go on the account icon on our website menù and click on "LOG IN/REGISTER". Select the desired social media and follow the instructions.

    You will be able to find your personal information in "My data" section. If you are logged in with a social media account, any change or update you make to your Intimissimi profile will not affect the data of your social media account. Please be aware that you will not be able to see or modify your password in "My data" section.

  • What are the benefits of having an Account?

    Having an Intimissimi Account will provide you a more enjoyable shopping experience and the possibility to take advantage of the following benefits:
    - Receive updates about our brand and exclusive offers;
    - Faster checkout;
    - Orders history;
    - Save your favorite items in the wishlist
    - Become a member of our loyalty program My Intimissimi: for you, a world of exclusive benefits, coupons and discounts, free standard shipping on all orders.

    *If you already are a loyalty member, please make sure to log in to your account and to have correctly linked your My Intimissimi card to your account before placing an order.

  • I forgot my Password. What should I do?

    If you forgot your password, go to the "LOG IN/REGISTER" section and click first on "Log in" and then on “FORGOTTEN PASSWORD?”. Enter the e-mail address associated to your account and follow the instructions in the e-mail you will receive.

    Make sure to follow these password requirements:
    - contain at least 8 characters;
    - contain at least one number;
    - contain at least one capital letter or a special character;
    - do not contain spaces;
    - do not match with the email address used for the registration.

  • I am not receiving the e-mail with the link to reset my password. What should I do?

    If you don't receive the e-mail to reset the password in your inbox, please check the "Spam" and/or "Promotion" folders. If you still don't receive the email, you can contact us at hello@intimissimi.com.

  • How can I update my information?

    Log in to your account with the e-mail you used during the registration and click on "PROFILE".
    In this section you will be able to modify:
    - your personal information in "My data" section;
    - your shipping addresses in "Address Book" section;
    - your credit cards information in "My cards" section.

  • I placed an order as a guest user. Can I add it to my account?

    Unfortunately, this operation is not available at the moment.

  • Do I need an account to place an order?

    No, it is not necessary to have an account to place an order. At the checkout, you can select the "guest" option. However, having an account allows you to have access to different benefits and have a more pleasant shopping experience. In addition, you will be able to check your order in "Order History" section.

  • What is the difference between subscribing to the Newsletter and creating an Account?

    By subscribing to the Newsletter, you will receive information about the last news and the promotions from Intimissimi. The Newsletter subscription does not imply the creation of an Account. But if you decide to create an Account, you will be able to take advantage of the following benefits:
    - Receive updates about our brand and exclusive offers;
    - Faster checkout;
    - Orders history;
    - Save your favorite items in the wishlist
    - Become a member of our loyalty program My Intimissimi: for you, a world of exclusive benefits, coupons and discounts, free standard shipping on all orders.

    Discover more about our loyalty program here.

  • How can I delete my Account?

    Log in to your account with the e-mail you used during the registration and click on "PROFILE". In "MY DATA" section you can select "DELETE ACCOUNT". Please remember that you will no longer be able to take advantage of the benefits reserved to our registered customers.

Visit your country’s e-store