These Online Conditions apply exclusively to the remote sale via the web of products duly
illustrated as shown on the website www.INTIMISSIMI.com (hereinafter
In the event of changes to the Online Conditions, the Online Conditions published on the site at the time the order proposal was sent (hereinafter the "Order Proposal") will be applied to the purchase, made by the purchaser of the Products (hereinafter "Customer"). or “you”). It is possible to verify any previous versions of the Online Conditions in the appropriate section of the Site, which will be available for saving and printing. Seller reserves the right to amend any portion of the Online Conditions at any time and without prior notice to Customers; as such, Customers must make sure they review the current Online Conditions prior to making a purchase on the Site. Any amendments or updates to any Online Conditions shall be effective upon publication on the Site.
The Customer is requested to read and to accept these Online Conditions before submitting their Order Proposal. Submission of the Order Proposal implies full knowledge and explicit acceptance both of these Online Conditions and of what is indicated in the Order Proposal.
For legal information, please refer to the sections:
Site Use Conditions
1.1 The seller of Products (hereinafter "Seller") is Calzedonia USA Inc. with registered legal office in Funaro & Co. Empire State Building, 350 Fifth Avenue, 41st Floor, New York, NY 10118 and administrative headquarters in 1350 Broadway Room 720, New York, NY 10018. United States, email email@example.com. United States Business Registry no. EIN 38-3988701.
1.2 These Online Conditions govern the purchase of products on www.INTIMISSIMI.com (hereinafter the "Site") and do not, however, regulate the sale of products or services by parties other than the Seller that may be present on the Site via links, banners or other hypertext links. The Seller is not responsible for the supply of goods or services by third parties. parties.
1.3 The Customer will be identified using the data provided in the Order Proposal. Customers shall not provide false and/or made up information: the Seller is exempt from any responsibility in this regard.
1.4 The offers of Products on the Site are directed at Customers of legal age. By placing an order through the Site, you guarantee that you are over 18 and have the legal capacity to enter into binding contracts.
2.1 The information referred to in these Online Conditions and the details contained on the
Site do not
constitute an offer to the public, but a simple invitation to formulate an Order Proposal.
After placing an
Order Proposal, the Customer will receive an e-mail confirmation of receipt (hereinafter
Order Receipt"). This email does not constitute an acceptance of the Order Proposal,
considered accepted only when the Customer receives an additional email confirmation that
the Order Proposal
has been accepted and that the Products are being shipped (hereinafter “Order and Shipping
The Customer will be charged once Products are shipped. Thus, no contract exists between the
the Seller until the Order Proposal is explicitly accepted by the Seller by sending the
Order and Shipping
The online purchase contract (hereinafter the "Contract") will therefore only be considered entered into when the Customer receives the Order and Shipping Confirmation ("Contract Conclusion Date"): from this moment forward the Order Proposal will be simply defined as "Order".
2.2 Before transmitting an Order Proposal, the Customer will be asked to confirm that the Online Conditions have been read and accepted, including the clauses that determine unfavorable conditions for the Customer (for example limitations of liability, right to terminate the contract, exceptions to the jurisdiction of the judicial authority, etc.).
2.3 Upon conclusion of a contract, the Customer will receive the Order and Shipping
Confirmation by email, containing:
-a reference to the Online Conditions, already read and accepted by the Customer when the Customer had sent the Order Proposal and a recap of the Order Proposal
-information and images of each product and their corresponding prices;
-the method of payment selected;
-the location and means of delivery and the costs relating to shipment;
-a link to the conditions for returning Products;
2.4 The Seller reserves the right to request further information relating to the Order Proposal via e-mail or telephone before sending the Order and Shipping Confirmation.
2.5 The Seller reserves the right to reject Order Proposals in whole or in part, from a Customer for any reason. In these cases, we will inform the Customer via email that the Order Proposal has been rejected. In such cases, the amount placed on hold against the chosen payment method will be released. The Seller shall not be liable to the Customer or any other third party for refusing to process or accept an Order Proposal. If only certain Products ordered by the Customer are unavailable, any Products forming part of the same order which are still available will be shipped and charged to the Customer.
2.6 The Seller agrees to deliver the ordered Products as soon as possible (taking into account the method of shipment selected by the Customer) and in any case, no later than 30 (thirty) days from the Contract Conclusion Date.
2.7 Although the Seller constantly adopts measures to ensure that the photographs shown on the Site are faithful representations of the Products, some variations are always possible due to the technical characteristics and color resolution features of the computer used. Consequently, the Seller is not responsible for any inadequacy of the graphic representations of Products shown on the Site due to the aforementioned technical reasons, as such representations are merely illustrative.
3.1 It is possible to customize some Products (hereinafter "Personalized Products")
by the Seller
affixing a word, a symbol, a number or a sentence to them (hereinafter "Text"), which
subject to Seller’s prior approval in each instance, in the Seller’s sole discretion for any
Seller's decision to reject the Text proposed by the customer will result in the
cancellation of the Order
The Text may never be offensive, pornographic, defamatory, blasphemous, racist, discriminatory, nor may it ever contain threats and incitements to violence, nor carry names or nicknames of well-known personalities or, in general, violate the rights of third parties, in particular rights of intellectual property or registered trademarks of third parties.
By placing an order for Personalized Products, the Customer:
- declares and guarantees that the Text requested for the Personalized Product does not fall within one of the prohibited categories;
- declares to assume all responsibility regarding the Text requested;
- declares to indemnify and hold harmless the Seller, its affiliates and companies belonging to the Seller Group from any costs, expenses, damages and losses suffered by them as a result of the use of any Text affixed to the Personalized Product;
- guarantees to the Seller, its affiliates and companies belonging to the Seller's Group the non-exclusive, irrevocable, royalty-free right, fully transferable to third parties, to use and reproduce the Text chosen by the Customer for the Personalized Products.
3.2 In consideration of the nature of Personalized Products and the fact that they are made
the Customer, they cannot be returned, refunded, exchanged or replaced. Therefore, Article 7
of these Online
Conditions will not apply to Personalized Products.
The legal guarantee for non-conforming products, provided in article 8 below remain fully applicable.
4.1 The legal guarantee for non-conforming products, provided in article 8 below remain
"Price/s") and the shipping costs (hereinafter "Shipping Costs"
are those indicated on the Site and at the time of the transmission of the Order Proposal.
Prices and Shipping Costs are not to be considered inclusive of taxes, duties and any costs related to customs duties (unless otherwise specified in the Order Proposal). State taxes are calculated at the time of checkout, and vary state by state. In the event of Product returns, the Shipping Costs already paid by the Customer shall not be refunded.
4.2 In the event that any items on the Site are mispriced, and the Price listed on the Site is lower than the correct sales price of the Product, the Customer will be contacted to verify if he wishes to buy the Product at the correct price. In the event that you do not wish to proceed with the purchase, the Order Proposal will be canceled. If the price indicated on the Site is higher than the correct sales price of the Product, the Seller may unilaterally adjust the Price and the lower price will be charged.
5.1 Payment can be made in one of the ways listed in the "Payment Method" section on the Site.
5.2 Major credit and debit cards are accepted. Payment with credit card will not incur any
charges. The Customer making the payment confirms that they are the holder of the credit
card used. In the
absence of these conditions, it will not be possible to proceed with the Order Proposal.
At the time the Order Proposal is sent, the amount corresponding to the total in the Order Proposal will only be held on the card, but not charged: the actual charge will only be made at the time of Order and Shipping Confirmation.
In the event that it is not possible to clear the payment for the amount charged, the Order Proposal will automatically be cancelled.
Please note that the Seller will receive or store Customer's credit card, which is managed directly by the third party who administers the payment. The Seller will be able to have access only to the partial information that the Client decides to save (by way of example; type of credit card, expiry date, card holder); those information are insufficient to identify the credit card but useful for Client’s next purchases.
Therefore, under no circumstances the Seller can be responsible for fraudulent use of the credit and debit cards and prepaid cards by third parties.
6.1 Each shipment contains:
-Products ordered and any giveaways, if applicable to the Order;
-accompanying documentation required in the dispatch country;
-information and marketing materials.
6.2 The commercial document/purchase invoice relating to the Order will be made available on the Site, in the Customer section or, in the case of an unregistered Customer, on the page containing Order details, and in any case it will also be in the Order and Shipping Confirmation.
6.3 The Products will be delivered by a courier identified by the Seller. It is possible to
section on the Site at any time for additional information on costs, times and shipping
delivery of the Products to the applicable carrier, the risk of loss or damage shifts to the
Delivery is deemed complete and title to the Products passes to the Customer upon acceptance
of the shipment
by a common carrier.
Products may be delivered in the following ways:
- delivery to the address as indicated by the Customer;
- delivery to a sale point of the brand for collection by the Customer;
6.4 In the event of collection of the Products from a sales or collection point, after the
arrival of the
Products at the agreed collection point, the Customer will be notified and will be able to
Products according to the procedure used by the operator who manages the service. From that
have 10 (ten) days to collect the Products (personally or through a delegate).
At the time of collection, the Customer shall:
- show the Order and Shipping Confirmation email;
- sign the collection form.
If the Customer is registered with the Loyalty Program, it will be sufficient to:
- provide the first and last name, or to show the loyalty card or Order and Shipping Confirmation email;
- sign the collection form.
6.5 Failure to present the documentation required for collection, the non-collection of Products within the deadline indicated above as well as the missed delivery of Products sent to the address selected by the Customer, will result in the cancellation of the Order and in the reimbursement of the entire amount paid, excluding shipping fees, which will be made using the same payment method used for purchase. Any amount paid for the Personalized Products (Art. 3) and for expenses set forth in Cl. 7.4 shall not be refunded.
6.6 Upon receipt of the Products, it is the Customer's responsibility to verify the integrity of the Products and check for any immediately evident damage to the packaging (for example: wet or damaged box, etc.). In the event of anomalies, the Customer will be required to identify them within 24 (twenty-four) hours of receipt of the Products and refuse delivery. Otherwise, the Customer will forfeit the right to exercise their rights in this regard. The statutory warranty for defective products provided for in paragraph 8 remains in full force and effect.
6.7 The Site is structured with functions that enable the Customer to access it and place an
regardless of nationality and/or geographical location.
The Customer may receive the Products at a delivery address of their choice, provided that the address is located within the country corresponding to the Site on which the Order was made.
As a means of example only: if a Customer is physically located in Country X and places an Order on the Site of Country Y, the Customer may choose to receive the Products exclusively at an address in Country Y. Any shipment to bring the Products to Country X or to another Country chosen by Customer under its own responsibility and expense.
6.8 The Seller shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, acts of God, war, acts of terrorism, insurrections, riots, embargoes, fires, strikes, delays in transportation, inability to obtain supplies of raw materials or equipment used in the manufacture of the Products, failure of any party to perform any contract with the Seller related to the production of the Products, blackouts or governmental laws, regulations, orders or actions.
7.1 The Customer may return Products purchased on the Site, without any penalty and without
The Site is structured with functions to enable customers to return Products, regardless of nationality and geographical location.
The Customer must inform the Seller, in the manner referred to in paragraph 7.2, of his/her desire to return Products purchased within the term of 30 days, starting from the day on which the Customer or a delegated person (other than the courier) acquired possession of the Products.
If the Customer made an Order containing more than one Product, Products may be returned at different times, in any case, within and not later than 30 days.
7.2 To return Products, the Customer has the following options:
Registered customer: must access the "My Account" section of the Site after authentication with a username and password. In the "My Orders" section, you can find the list of Orders placed and a link to activate the return procedure. By clicking on the link, you will access and be able to submit the Return Form.
- Unregistered Customer: must access the "Order Status" section and enter the Order number in the Order and Shipping
Confirmation email and the surname entered in the billing information.
In order to obtain a refund, the Customer must return the Products according to the terms of Cl. 7.3 below., which must be received by Seller within 14 (fourteen) days after submitting a Return Form in accordance with the above.
7.3 The return of Products is subject to the following conditions:
- within 14 (fourteen) days after the submission of a Return Form, the Customer shall return the Products to Seller using one of the following options:
(1) send the Products appropriately packaged to the Seller, choosing one of the following:
a) deliver the Products to one of the appointed collection points
b) deliver the Products to the courier chosen by the Customer;
c) delivers the Products to the courier appointed by the Seller in the Country corresponding to the Site on which the Order was made
(2) return the Products to one of the participating chain stores (if existing) in the country corresponding to the Site on which the Order was made, and presents:
a) the return authorization email;
b) reporting the Order number
c) if the Customer is registered with the Loyalty Program, it is sufficient to communicate the first and last name or show the loyalty card or Order and Shipping Confirmation email previously received.
The return of the Products will not be allowed in outlet stores and tax/duty free shops.
- the Returned Products bought in the same Order could be returned even in different time, within the 14 (fourteen) days after the submission of a Return Form;
- the Products returned (hereinafter the "Returned Products") must be returned in their entirety, excluding the possibility of returning only certain parts or components of these products (even in the case of sets);
- the Returned Products must not have been used, worn (except for the same ways allowed in a fitting room in a point of sale), washed, dirtied or damaged and must not show signs of use;
- Returned Products must be returned packaged exactly as they were shipped, complete with all tags and labels. For example, products must be returned in their packaging, complete with cardboard and so on;
- For Products purchased in connection with specific promotions (for example 5x4, 3x2, buy X get Y etc), only some of the Products in the promotion may be returned: in this case, the promotion price of the Product actually paid as detailed on the commercial document/purchase invoice will be refunded except for the shipping expenses listed under cl. 7.4 below.
7.4 In the event a Customer returns a Product, the Seller will reimburse the Customer all
payments made for
the purchase of the Returned Products, except for the following expenses which, if
applicable, will be
charged to the Customer:
- the extra costs relating to the Order shipping (already paid by the Client when the purchase has been executed), in case the Client would have selected a courier and/or shipping method other from the standard shipping method proposed by the Vendor. The mentioned extra costs will be refunded to the Client only in case the Products should be damaged during the transportation or in case the Products are defective;
- any additional expense sustained in the order (for example: cash on delivery, gift wrapping cost, etc.);
- in the event that the Products are located in a country other than that of the Site on which the Order was made, the following will be charged to the Customer:
(i) the organization and shipping costs necessary to send the Products to a sales point (if existing) in the country where the Order was placed, or to another address within the same country;
or, as an alternative
(ii) the organization and shipping costs necessary to send the Products directly to the Seller at the address:
Calzedonia USA Inc.
Port Logistics Group
442 Avenue P
Newark, NJ 07105-4802
7.5 After submitting a Return Form [and receipt of the Products by the Seller], the Customer
will receive an
e-mail confirming the return entry (hereinafter "Confirmation of Return Entry") and
the Seller will
the Products. After Seller’s verification of compliance with all the procedures required by
paragraph 7, the
Customer will receive an e-mail of approval of the return made (hereinafter "Return
The Seller will reimburse the Customer the sum paid for the purchase of the Returned Products no later than 14 days from Seller’s receipt of the Returned Products.
The Seller will use the same payment method used for the purchase of the Products for crediting purposes or Return Card.
7.6 Product returns that do not comply with the procedures described in paragraph 7 will not be processed. Within 10 days of having been informed that the return was rejected, by responding to the same e-mail, the Customer can choose to have the Products shipped back to him/her, at the Customer’s cost, in the condition in which they were received by the Seller. If the Customer does not request the return of the Products within said time period, the Customer authorizes the Seller, and any of its affiliates or agents, to retain the Products and the price paid, and to dispose of such Products as it sees fit.
7.7 Personalized Products cannot be returned.
8.1 The Seller is responsible for any Product defects and non-conformity from the Order, existing at the delivery. Seller shall determine in its discretion whether a Product is defective.
8.2 The warranty period for defective Products is 2 (two) years from the time of delivery of
the goods. This
warranty is valid under the following conditions:
a) the defect occurs within 2 (two) years from the date of delivery of the Products;
b) the Customer submits a formal complaint to the Seller regarding the defects within a maximum of 2 (two) months from the date on which the defect was first discovered;
c) the Customer presents the commercial document/purchase invoice or, if purchased as a Loyalty Customer, presentation of the loyalty card or communication of name and surname is sufficient.
8.3 In the event that the Seller determines a Product is defective, the Customer will have
the right to
obtain without additional costs:
-a refund of the amount paid for the purchase of the Products. The refund will be made through the same payment method used by the Customer for the initial purchase
8.4 All costs of returning products that are recognized as defective are borne by the Seller.
8.5 The seller makes no representations or warranties of any kind, express or implied, as to
and, to the fullest extent permissible by applicable law, the seller disclaims all
warranties, express or
implied, including but not limited to implied warranties of quality, merchantability,
fitness for a
particular purpose and noninfringement, and there are no warranties, express or implied,
which extend beyond
the description of the products contained on the order confirmation.
Notwithstanding anything to the contrary contained herein, to the fullest extent permissible by applicable law, in no event will the seller be liable for any loss, damage or claim for any indirect, special, incidental, punitive or consequential damages, loss of profits, revenue, opportunity or data, or delay, whether based on contract, tort, negligence, strict liability or any other legal theory.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. Notwithstanding the foregoing, in the event that the seller is found liable in respect of any loss, damage or cause of action (whether contractual, extra-contractual or otherwise) arising out of or in connection with any product, the seller’s liability shall be strictly limited to the price of that product.
For any further information, please contact the following:
Intimissimi Customer Service
c/o Calzedonia Group USA
1350 Broadway, Suite 720
New York, NY 10018
11.1 These Online Conditions and their interpretation shall be governed by the laws of the State of New York without regard to its conflicts of law rules. Any disputes hereunder shall be resolved in the courts of the State of New York, County of New York. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.
These Online Conditions may be modified at any time. The Customer will be required to accept the Online Conditions in force at the time of purchase. New versions of the Online Conditions will be effective from the date of publication on the Site and in relation to Orders submitted after that date. It is possible to verify any previous versions of the Online Conditions in the appropriate section of the Site. .
Version updated on 01/25/2022
In the event of changes in the Terms and Conditions for In-Store Purchases, the conditions
in force at the time of the purchase shall apply. You will be able to check the previous
versions in the specific section of the Site, which can be saved and printed.
The Customer is required, before making the purchase, to read and accept these Terms and Conditions for In-Store Purchases. The purchase implies full knowledge and acceptance of these Terms and Conditions for In-Store Purchases.
1.1 The products are sold by Calzedonia USA Inc. (hereinafter the "Retailer"). All information relating to the Retailer is available in the store.
1.2 In the event of the purchase of Products@, the Customer will be identified by the information provided in store. Providing false and/or fabricated data is prohibited: the Retailer is exempt from any liability in this regard.
1.3 For any information, directly contact the addresses indicated in the following paragraph 8.
The purchase of the Products will be finalized when the payment is made at the point of sale
(hereinafter the "Purchase Date").
By purchasing the Products@, the Customer accepts and authorizes the same to be delivered after the time of purchase, at the address provided to the Retailer or at the point of sale selected by the Customer.
After purchasing the Products@, the Customer will receive an email (hereinafter "Product@ Purchase Confirmation”) containing the confirmation that the purchase has been correctly completed and a summary of its terms.
Subsequently the Customer will receive via email:
- confirmation that the Products@ are being shipped to the address provided or to the point of sale selected by the Customer (hereinafter "Product@ Shipment Confirmation");
- confirmation that the Products@ have been delivered at the address provided or at the point of sale selected by the Customer, in which case the email will also include instructions for pick-up in store ("Product@ Delivery Confirmation").
The prices of Products are those in effect at the point of sale on the Purchase Date.
Prices are exclusive of taxes, duties and any costs related to customs duties. State taxes will be calculated at the time of checkout.
Any shipping costs charged to the Customer for shipping the Products@ (if provided) will be indicated on the purchase receipt.
Payment can be made through all the payment methods accepted at the point of sale chosen for the purchase of the Products.
5.1 Available Products will be delivered to Customer at the point of sale at the time of
The Products@ will be delivered to the address provided to the Retailer or at the point of sale selected by the Customer by the estimated date provided on the Product@ Purchase Confirmation and in any case no later than 30 (thirty) days from the Purchase Date found on the purchase receipt issued in-store. Shipment and delivery dates set forth in any Product@ Purchase Confirmation or in these Terms and Conditions for In-Store Purchases are estimates only and such estimates shall not be deemed a representation by the Retailer. The Retailer shall not be liable for failure to ship or deliver the Products@ by the estimated delivery dates, and the Customer shall not be entitled to any refunds or cancellation of orders as a result of delayed shipment.
5.2 In the event that the Customer has chosen to receive the Products@ at a point of sale,
they will be available for collection for 10 (ten) days after the Product@ Delivery
The Customer may pick up the Products@ directly or through a person authorized by Customer.
When picking up the Products@, the following will be necessary:
- show the Product@ Delivery Confirmation email;
- sign the pick-up form
In the event that the Customer is registered with the Loyalty Program, the following will be sufficient:
provide your full name, or show the loyalty card, or show the Product@ Delivery Confirmation email;
sign the pick-up form
If the Customer fails to present the documentation necessary for pick-up, or fails to pick-up the Products@ by the date set forth above, all monies paid by Customer will be refunded in the original payment method (cash, by Return Card or by credit card). For products paid in cash, the Customer will have to go back to the store of original purchase, to receive the cash refund. In the event the Products@ are not available for shipment, the Retailer will send an email to the Customer informing him/her that the Products@ cannot be delivered, and all monies paid by Customer will be refunded in the original payment method. For products paid in cash, the Customer will have to go back to the store of original purchase, to receive the cash refund.
At the time of pick-up of the Products@, the following will be the Customer's responsibility:
- verifying that Products@ match those set forth in the Product@ Purchase Confirmation;
- verifying the integrity and the possible presence of damage to the packaging that is immediately evident (for example: wet box, damaged box, etc.).
In the event of any issues, the Customer will be required to immediately report them at the contact information provided in paragraph 8.
5.3 The store staff will inform the Client if shipping costs are due (hereinafter referred to as “Shipping Costs”). These Shipping Costs are available on the website [https://www.intimissimi.com/us/customer-service-shipping.html] and reported in the purchase receipt issued upon purchase of the Products@ by the point of sale.
5.4 The Retailer shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, acts of God, war, acts of terrorism, insurrections, riots, embargoes, fires, strikes, pandemics, epidemics or other public health issues, delays in transportation, inability to obtain supplies of raw materials or equipment used in the manufacture of the Products, failure of any party to perform any contract with the Retailer related to the production of the Products, blackouts or governmental laws, regulations, orders or actions.
6.1 Products can be returned in all participating Intimissimi store located in the United
States (except for outlets and Tax/Duty free points of sale), for any reason, provided that
the conditions set forth herein are met ("Returned Products").
The Returned Products shall be returned by presenting the purchase receipt, or if the Customer is registered with the Loyalty Program, by providing their full name, or by showing the loyalty card.
The aforementioned return must take place by and no later than:
- for Available Products: within 30 days from the Purchase Date;
- for Products@: within 30 days from the date of pick-up by the Customer or by Customer’s authorized representative, or from delivery to the address provided by the Customer.
Provided that the requirements set forth in Article 6.3 are complied with, the Customer will have the right to:
exchange the Returned Products with other Available Products or with other Products@, subject to availability, and the payment of any cost in excess of the original purchase price;
be refunded the amount paid for the Returned Products by Return Card. Please note that in case the price of the Returned Products had been paid (totally or partially) by voucher, Gift Card or Return Card, the refund by Return Card is the only option available. The Return Card will be associated with the Customer’s email address;
be refunded the amount paid in the original payment method for the Returned Products at the store where the purchase was made, if the relevant store offers the following options:
on the credit card used for the purchase, if allowed by the credit card circuit.
The refund amount will be the total indicated on the purchase receipt, except for the costs referred to in paragraph 6.3).
6.2 The right to return Products is subject to the following conditions:
- For Products that are comprised of multiple items (e.g., sets) the Returned Products must be returned in their entirety;
- the Returned Products must be delivered in the manner set out in Article 6, no later than the terms set forth in Article 6.1;
- the Returned Products must not have been used, worn, washed, soiled or damaged and must not show signs of use;
- the Returned Products must be returned packaged exactly as they were delivered, complete with all accessories, tags and labels (for example, tights must be returned in their packaging, complete with the cardboard included, etc.);
- the Returned Products purchased with the purchase receipt can be returned at different times, within and no later than the terms set forth in Article 6.1);
- in the event that certain Products have been purchased using specific promotions (for example 5x4, 3x2, buy X get Y, etc.), the Customer may choose to return only some of the Products included in the promotion: in this case, the refund price will be the promotion price of the Product actually paid as reflected on the purchase receipt.
6.3 The refund price will not include shipping costs, gift wrapping cost, and costs of additional services specifically requested by the Customer.
6.4 The following Products cannot be returned:
- Personalized Products;
- Gift Cards;
- Products purchased in Tax / Duty free points of sale.
7.1 For any defect or non-conformity of the Products, the Retailer offers a limited warranty
of 2 (two) years, subject to the terms set forth herein.
The warranty is valid under the following conditions:
the defect occurs within 2 (two) years:
- from the date indicated on the purchase receipt issued in-store in the case of Available Products;
- from the date indicated on the pick-up form signed by the Customer or by an authorized person or from the delivery date to the Customer’s address in the case of Products@;
b) the Customer submits a formal complaint regarding the defects within a maximum of 2 (two) months from the date on which the defect was discovered;
c) the Customer presents the purchase receipt (or if he/she has purchased as a Loyalty Customer, presenting the loyalty card or providing their full name is sufficient).
This warranty does not cover any problem that is caused by normal wear and tear, improper use, misuse or abuse, improper storage or maintenance, accident or neglect such as physical damage and any other type of misuse, damage or other acts not resulting from defects in material or workmanship. This warranty only extends to Customer.
7.2 In the event that the Retailer determines a Product is defective, the Customer will have
the right to obtain, without any additional cost:
a) the replacement of nonconforming Products,
b) the refund of the amount paid for the purchase of the defective Product, as reported in the purchase receipt by Return Card; or
c) the refund of the amount paid in the original payment method for the defective Product as reported on the purchase receipt, using one of the methods below, if available at the store where the return is effectuated:
(ii)on the credit card used for the purchase, if allowed by the credit card circuit.
7.3 The Customer will not be required to cover any cost for the return of defective products.
7.4 Except as otherwise expressly set forth herein, products are sold only with the 2-year
limited warranty described in this section. Except where prohibited by law or as otherwise
expressly provided herein, the retailer makes no representations or warranties of any kind,
express or implied, as to the products, and, to the fullest extent permissible by applicable
law, the retailer disclaims all warranties, express or implied, including but not limited to
implied warranties of quality, merchantability, fitness for a particular purpose and
noninfringement, and there are no warranties, express or implied, which extend beyond the
description of the products contained on the order confirmation and the warranty provided
Notwithstanding anything to the contrary contained herein, to the fullest extent permissible by applicable law, in no event will the retailer be liable for any loss, damage or claim for any indirect, special, incidental, punitive or consequential damages, loss of profits, revenue, opportunity or data, or delay, whether based on contract, tort, negligence, strict liability or any other legal theory.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. Notwithstanding the foregoing, in the event that the retailer is found liable in respect of any loss, damage or cause of action (whether contractual, extra-contractual or otherwise) arising out of or in connection with any product, the retailer’s liability shall be strictly limited to the price of that product.
For any request for information, please contact:
INTIMISSIMI Customer Service
c/o Calzedonia Group USA
New York, NY 10018
9.1. Calzedonia USA Inc., New York, NY 10118 350 Fifth Avenue (herein referred to as “Calzedonia USA”), its franchisees and Calzedonia S.p.A , Via Monte Baldo 20, Dossobuono di Villafranca (Verona) Italy (herein referred to as “Calzedonia”) act as “Joint Controllers” with regard to the processing “Purchasing Products”: this means that they jointly decide how to process personal data and for which purposes. For the other purposes listed in point 9.5, the Data Controller is Calzedonia S.p.A. You can contact Calzedonia USA and Calzedonia by writing at firstname.lastname@example.org.
9.2. Calzedonia, in compliance with the European Data Protection Regulation “GDPR” has appointed a Personal Data Protection Officer (DPO), who can be contacted by sending an email to the following address: DPO@intimissimi.com. The DPO, pursuant to GDPR, acts as a point of contact for customers’ rights concerning their personal data.
9.3. To access services and content provided inside the stores and to purchase Available Products, the Customer may be asked to provide personal information such as name, surname, e-mail and phone number. With reference to the purchase of Products@, we will also collect the Customer’s shipping address and mailing address. Providing the data set forth above is necessary in order to purchase the Products. To pursue our purposes, we never ask for sensitive data (e.g. relating to racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or judicial data (data regarding judicial records, or relating to the condition of defendant or suspect, etc.)
9.4 The personal data of the Customer will be processed for these purposes and for this
period of time:
|Type of processing||For what purposes do we process personal data?||What are the legal bases of the processing of personal data?||How long do we keep personal data?|
|Purchasing products||The personal data that the Customer provides will be used to process his purchase orders and related activities (shipment of goods, billing, delivery of the goods, payment processing, refund process, etc.).||The need to execute the contract of sale of products, or pre-contractual measures adopted according to the Customer’s request||The personal data of the Customer will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity.|
|Customer Care||We offer a support service (via chat, telephone, email) for all needs of the Customer relating to the purchase of our products, or the use of our services. In some cases, we may ask the Customer for personal information if this is necessary in order to respond to the requests that he makes via our Customer Care.||The need to execute the contract of sale of products, or pre-contractual measures adopted according to the Customer’s request.||The personal data of the Customer will be processed for the duration strictly necessary to achieve the processing purposes.|
|Anti-fraud measures||Activation of necessary controls to allow the verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur.||Legitimate interest to prevent and combat fraud.||24 months from the date of collection.|
|Statistical analysis||We create statistical reports and behavioral models in order to examine - in an aggregate form - the economic effectiveness of Intimissimi's commercial initiatives (for example the interest in a new product) and to direct our future commercial and promotional initiatives.||Legitimate interest to analyze - in a pseudonymized form (in such a manner that the data subject is no longer identifiable) - customer data, in order to obtain strategic information relating to Customers’ buying behavior, how Customers interact with the Retailer through the various communication channels and the effectiveness of commercial and promotional initiatives, and to be able to compete with the main operators in the sector.||The personal data related to the purchase will be kept - in a
pseudonymized form - for
The other personal data will be stored - in a pseudonymized form - for two years.
We wish to inform the Customer that when we process his/her personal data using legitimate interest as a legal basis, we carry out a balancing test between the interest and his rights as required by the law. The Customer can contact the Data Controller at any time to request information.
9.5 The Joint Controllers communicate personal data to third parties when it is necessary
and functional to achieve the data processing purpose pursued in accordance with the service
that the Customer has requested.
Customer personal information is typically shared with the following categories of third parties:
• Employees of Calzedonia S.p.A. and Calzedonia USA in charge with the management of the service required by the Customer;
• Supplier and Consultant of Calzedonia appointed as “Data Processor” in accordance with GDPR;
• Subjects to whom the right of access is granted by law or regulation (e.g. public security authorities and police forces);
• Companies that provide payment services, shipping companies. The list of persons appointed as data processors is obtainable by writing to email@example.com.
9.6 The Customer can exercise the rights that the law governs regarding his personal data by
writing to firstname.lastname@example.org. We will reply to
his request as soon as
possible and in any case, no later than 30 days upon receipt. In some cases, we may request
a copy of an
identification document if required in conjunction with his request, to enable us to verify
Below we illustrate the rights that the law guarantees to the Customer:
• Right of access: the right of the Customer to know if we process his personal data and, if it is confirmed, to obtain a copy of such data and be informed about; the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, (including profiling) the data retention period and the rights provided by Regulation.
• Right of rectification: the right of the Customer to obtain a rectification of data in our possession that concerns him or to update data that is incomplete. We remind the Customer that when he provides his data to use our services, he guarantees its authenticity and accuracy. The Customer can help us ensure that his data is always accurate by communicating updates to email@example.com.
• Right of erasure: the right of the Customer to request the erasure of his personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorized to process this.
• Right of restriction of processing: the right of the Customer to obtain processing restrictions in the following cases:
a) When the Customer objects the accuracy of personal data. He can request processing restriction for the period in which we will verify the accuracy of his data;
b) When we are not authorized to process his data and instead of deleting them, he can request a limit in their usage;
c) where the data in our possession, although no longer necessary for us for the processing purposes for which they were collected, are required for the investigation, exercise or defense of a right in court;
d) When the Customer objects a processing based on our legitimate interest. The Customer can ask us to limit processing, pending verification of the precedence of our legitimate reasons, regarding those that are his responsibility.
• Right of consent withdrawal:the Customer can withdraw his consent in relation to all processing of data that requires it.
• Right of data portability: In the event that we process data based on the Customer’s consent or in the implementation of a contract, or if the processing is carried out by automated means, the Customer can exercise the right of data portability. The Customer will then be able to receive the personal data that he has communicated to us in a structured format, commonly used and readable using an automatic device. The Customer can also request to forward his data directly to another company, as long as this is technically possible.
• Right of opposition: the right of the Customer to object to the processing of his personal data at anytime based on our legitimate interest, including profiling.
We also inform the Customer that if he believes that the processing of his personal data goes against the provisions of EU Regulation 2016/679, he has the right to file a complaint with the competent data protection supervising authority.
These Terms and Conditions for In-Store Purchases are governed and will be interpreted according to the applicable law where the point of sale where the purchase was made is located, without prejudice to any other prevailing mandatory rule of the country of residence of the Customer. Any disputes must be resolved exclusively by the court of the place of domicile or residence of the Customer based on the applicable law.
These Conditions for In-Store Purchases may be amended at any time. The Customer will be required to accept the Terms and Conditions for In-Store Purchases in effect at the time of purchase of the Products. The new Terms and Conditions for In-Store Purchases will be effective from the effective date of the same and in relation to purchases made after that date. You may check any previous versions of the Terms and Conditions for In-Store Purchases in the dedicated section of the Site.
VERSION UPDATED ON Jan. 24, 2022