Frequently asked questions

• I have not received my order yet, what should I do?

  You can check the status of the order at any time by logging into your account and clicking the My Order section. If you have not registered with Intimissimi.com, then please click the can directly access the Follow Your Order link at the bottom of our site. You will be prompted to enter the order number and the surname indicated on the order. In this section, you can check and monitor your order through the "track shipment" section.

• I have just made my order and wish to cancel / modify it, what can I do?

  The cancellation of your order is possible only for a limited amount of time following confirmation in order status or by signing into your account. If this time span has passed, it is no longer possible to cancel the order in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. At this time you are not able to modify your order once the order has been placed. See the Return section for more information.

• Can I return the items bought online?

  Yes, you can always change your mind on intimissimi.com and return them free of charge. The returned items must be sent back using the pre-paid label you received with your order. Please send all items back in a single shipment. The refund will be made using the payment method chosen for the online purchase. You have the choice between two return methods: return to the store and return by carrier. For more information, please visit the Returns and Refunds section.

• How much does delivery cost?

  Standard shipping is $9. We offer FREE standard shipping for orders that are $75 or more.
  Express shipping is $25.
  
  We also offer FREE standard shipping for customers who select pickup in store delivery option.

• After I place my order, when can I expect it to be shipped?

  For both standard and express shipping, all orders must be placed before 12:00PM EST for orders to be processed within the same day. All orders placed after 12:00PM EST will be processed the next day. You may experience some delay in order processing and shipping during holidays and sale period.

• Do I have to pay to return my order?

  No! We are happy to announce that we offer free returns on all orders. You can learn more by visiting our Return section.

• Can I purchase an e-gift card online?

  Yes, you can purchase an e-gift card online.

• Can I purchase my order with a gift wrap?

  Yes, Intimissimi offers gift wrapping for purchase. In the final stage of your purchase, you can choose which items to include in a pre-made gift box or if you would like to receive the gift kit to proceed with the DIY package.

• When can i contact the customer service?

  The Customer Service is active all year long excepting the following holidays:
  NEW YEAR’S DAY: JAN 1ST
  EPIPHANY: JAN 6TH
  EASTER: APRIL 17TH 2022
  EASTER MONDAY: APRIL 18TH 2022
  MAY DAY: MAY 1ST
  CORPUS CHRISTI: JUNE 16TH 2022
  THE ASSUMPTION: AUG 15TH
  ALL SAINTS’ DAY: NOV 1ST
  CHRISTMAS DAY: DEC 25TH
  ST. STEPHEN’S DAY: DEC 26