Frequently asked questions

• I have not received my order yet, what should I do?

  You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Intimissimi.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

• I have just made my order and wish to cancel / modify it, what can I do?

  The cancellation of your order is possible only for a limited amount of time following confirmation in the order status or by signing into your account. If this time span has passed, it is no longer possible to cancel the order in our system and you will not see the possibility to cancel. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. At this time you are not able to modify your order once the order has been placed. See the Return section for more information.

• Can I return the items bought online?

  Yes, you can always change your mind on intimissimi.com and return them free of charge. The returned items must be sent back using the pre-paid label you received with your order. Please send all items back in a single shipment. The refund will be made using the payment method chosen for the online purchase. For more information, please visit the Return section.

• How much does delivery cost and who is the courier?

  The cost of standard delivery is $9.00, if you spend $75 or more your shipping is free. The cost of express delivery is $25. The order will be delivered by UPS.

• After I place my order, when can I expect it to be shipped?

  If you have chosen standard delivery you must place your order before 12:00 PM EST for your order to be processed the same day. If you have chosen express delivery you must place your order before 12:00 PM EST. If you place your order after these cutoff times, your order will be processed the next day. We inform you that during the holidays and sales period, your purchase could be delayed on the shipping.

• I'm not sure about the bra size or style, what can I do?

  You can use our "The Perfect Bra" app to discover the right bra size and the right style for any occasion.

• Do I have to pay to return my order?

  No! We are happy to announce that we offer free returns on all orders. You can learn more by visiting our Return section.

• Can I purchase my order with a gift wrap?

  Intimissimi offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

• When can i contact the customer service?

  The Customer Service is active all year long excepting the following holidays:
  NEW YEAR’S DAY 01 JAN
  EPIPHANY 06 JAN
  EASTER
  EASTER MONDAY
  LABOUR DAY 01 MAY
  CORPUS CHRISTI
  THE ASSUMPTION 15 AUG
  ALL SAINTS’ DAY 01 NOV
  CHRISTMAS DAY 25 DEC
  ST. STEPHEN’S DAY 26 DEC