You can check the status of the order at any time by logging into your account and clicking the My Order section. If you have not registered with Intimissimi.com, then please click the Follow Your Order link at the bottom of our site. You will be prompted to enter the order number and the surname indicated on the order. In this section, you can check and monitor your order through the "track shipment" section.
The cancellation of your order is possible only for a limited amount of time following confirmation in order status or by signing into your account. If this time span has passed, it is no longer possible to cancel the order in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. At this time you are not able to modify your order once the order has been placed. See the Return section for more information.
Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).