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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the FOLLOW YOUR ORDER section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
The cancellation of your order is possible only for a limited amount of time following confirmation on the confirmation page or by signing into your account. If it has passed this window of time, it is no longer possible to cancel the order in our system and you will not see the possibility to cancel. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. At this time you are not able to modify your order once the order has been placed. See the 'Return' section for more information.
The tracking number can be found by going to "ORDER STATUS AND RETURN".
The cost of standard delivery is $9.00, if you spend $75 or more your shipping is free. The cost of express delivery is $25.The shipment is via UPS courier. The cost of delivery is fixed and is not based on the quantity of products delivered.
Standard delivery is made by UPS within 3 - 6 business days and Express delivery will arrive in 2 business
days of order confirmation. The cutoff time for standard shipping is 1pm EST and for express delivery it is
2pm EST. As long as your order is placed before these cutoff times, it will be processed on the same day.
Please make sure there is someone at home to receive the order on the expected delivery date.
Intimissimi.com will also deliver to your workplace if you prefer. If this is more convenient for you let us
know during checkout.
Starting in March 2021 we will be able to deliver to PO BOXES, Puerto Rico and military bases. At this time we are not able to ship to the Virgin Islands. Orders placed on Saturdays, Sundays or the below public holidays will be processed on the next working day.
February 15, 2021 Monday May 31st Monday Monday July 5th Monday Sept 6th Thursday November 25th Christmas Day December 25th
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Intimissimi" account. If you are not registered with Intimissimi.com, you can directly access the "ORDER STATUS AND RETURN" section. You will find in the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier. If the order has passed the 30 day window, you are no longer eligible for a return. Please feel free to reach out to our Customer Service team for more details.
We currently don't offer returns in-store. You can always drop your package off at any UPS access point instead of arranging a pickup.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay.
PAYMENT AFTER SHIPMENT
If you pay by credit card, you will be charged when your goods are leaving our warehouse. Depending on your bank, you may be charged a foreign transaction fee by the bank. If you have further questions you will need to contact your bank directly.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
At the moment, it is not possible to purchase an e-gift card online.
Gift card as payment option
Surprise your special someone with a gift that never goes out of style! You can buy your e-Gift Card online directly from this Link. If the reciepent wishes to use the e-Gift card in-store simply print the barcode of your e-Gift Card and showit to the store associate at checkout.
Intimissimi offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
What is "My Intimissimi" loyalty card and why sign up?
It is a loyalty programme which, through a collection of points on a card called ""My Intimissimi"", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.
How can I sign up for the "My Intimissimi" loyalty programme?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Intimissimi site at the link.
- IN INTIMISSIMI STORES
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.
What is Green Intimissimi Project?
To celebrate the tenth anniversary of the Recycle project, Intimissimi has designed a mini collection for those who want to wear environmentally friendly garments, enjoying the feel of sustainable fabrics the compositions and origins of which are known. Completing the main collection, this line of lingerie, pyjamas and knitwear is made from certified materials, marked by an identifying label.
I am registered to My Intimissimi loyalty program. How can I access my voucher?
If you are already registered for My Intimissimi loyalty card, you need to show your loyalty card at the cashier. The next day, you will receive an email with a list of all available vouchers. If your subscription to the loyalty card was only completed with SMS, you will always receive a message after 24 hours to the phone number associated with the account.
How much time do I have to return my order during the Christmas season?
We know buying gifts is hard, so for the Holiday season weh ave extended our normal return policy [14 days] until the end of January. All orders placed from 11/19/2018 to 12/24/2018 can be returned free of charge by 01/31/2019.
I have placed an order, but it has not been shipped yet, could you update me?
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.
I have to return my order, how can I proceed?
The return at our stores is currently suspended. It remains available by courier, but with possible limitations, therefore we have extended the deadline for returning orders online to 60 days. We inform you that the approval of your return may suffer a slight delay.
I placed an order with delivery to the store (in the country where the service is available). When could I pick it up?
We inform you that we have temporarily closed our stores throughout the country, to actively contribute to the community. If you have an order waiting to be picked up at our store or at a collection point, it will wait for you until it reopens.
How can I take part in the Treedom project online?
If you access our site from your account with the Loyalty card associated and make a purchase of at least 90,00 $, you can take part in the project. Before completing the purchase, simply insert the promotional code into your virtual cart (shopping bag) which will allow you to receive, within 72 hours after the purchase, an email with all the instructions to plant your tree.
How can I take part in the Treedom project at the store?
The shop assistants will apply your loyalty card to the purchase of at least 90,00 $. If you are interested in taking part in the project, inform the shop assistants about it and you will receive, within 72 hours from your purchase, an email or a text message with all the instructions to plant your tree.
I am not registered for Loyalty programme, what can I do to take part in the project ?
In order to take part in the Treedom project, we invite you to register for our Loyalty programme on the website or in one of our stores. Once registered, make a purchase of at least 90,00 $ to take part in the Project.