Free shipping and free returns for My Intimissimi loyalty members

Shipping and returns, both in store and online, are always free for My Intimissimi loyalty program subscribers. Not a member yet and you want to return your order? Subscribe now to return it for free and discover other benefits.

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Return your order wherever you want

For all purchases made online or in-store, you can make a return in any of our stores located in US. For online purchases, you can return directly in-store or by carrier shipping method with our pre-paid return label.

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Purchase in store and receive your order wherever you are

If the product you want to purchase in-store is out of stock, our sales assistant will order it for you online and you can choose to receive it at home or in-store.

Change your items in-store

When you return your order in-store, you can choose to exchange the item for another item in-store. This service is available both for orders made online, and for in-store purchases.

Shop easy

If you change your mind, then you can return your order free of charge. You will receive the total amount refunded, excluding shipping fees.

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Choose how to receive the refund

Choose how to receive the refund of your returned online order: refund onto the original payment method used at checkout or an Intimissimi return card (physical or electronic), which can be used online or in stores.

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