Deliveries

In-store pickup

within 4-5 working days, free of charge

Express home delivery

48 hour, €8.95

Standard home delivery

4-5 working days, €5.50

UPS Express Pick-up point

48 hour, €6.95

Standard delivery to a pick-up point

4-5 working days, €4.50

Courier delivery

• How much is shipping and who delivers my order?

  The price for express home delivery with UPS Carrier is €8.95, while express delivery to a UPS pick-up point costs 6,95 €. Standard home delivery costs €5.50 and standard delivery to a pick-up point is €4.50. SPRING Carrier will provide standard deliveries to both home and PostNL pick-up points. Shipping is free for "My Intimissimi" loyalty program members and orders over 90 €.

• What is delivery timeline for my online order?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express shipping) or within 4 working days (standard shipping). Any order placed after that time will be dispatched on the next business day.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by going to "FOLLOW YOUR ORDER/RETURN" section at the bottom of the website.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.

• I entered the wrong shipping address, how can I change it?

  If you have entered the wrong shipping address, please contact our Customer Service for further help.

In-store pickup

• Can I have my order sent to an Intimissimi store?

  Yes, before proceeding to payment select "Pick up in-store" and search for the store nearest to you.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to the store is up to 5 working days. During the sale period and holidays, it can take longer due to an increased number of orders.

• I did not pick up my online order sent to the store on time, how do I receive a refund?

  After the 10 days time available for collection, your order will be cancelled and you will receive an email informing you of the refund that will be completed through the original payment method. The display of the refund may vary depending on the timing of your reference bank.