Frequently asked questions

• How can I track my order?

  You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Calzedonia" account. If you have not registered with Calzedonia.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

• I need help with placing an order, what can I do?

  Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link). We kindly ask you to send us the following information:
  - list of products that you want to order (quantity, color, size)
  - contact details (name, surname, email address, phone number)
  - delivery details (full address for home delivery or store).
  If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy. .

• How much do I have to pay for the delivery?

  The price for express home delivery with UPS Carrier is €8.95, while express delivery to a UPS pick-up point costs 6,95 €. Standard home delivery costs €5.50 and standard delivery to a pick-up point is €4.50. SPRING Carrier will provide standard deliveries to both home and PostNL pick-up points. Shipping is free for "My Intimissimi" loyalty program members and orders over 90 €.

• How long does it take for the order to be delivered?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express shipping) or within 4 working days (standard shipping). Any order placed after that time will be dispatched on the next business day.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• I have just made my order and wish to cancel / modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• Can I return the items bought online?

  Yes, on intimissimi.com you have 30 days from the day of receipt of your order to return your items. You always have the right to change your mind and return your products by reeturning the items to any Intimissimi store in Netherlands. You have the choice between two return methods: return to the store and return by carrier. If you purchased as a guest (Quick Buy), you can find the form by accessing the order status at the bottom of the page on """"Follow your order/return"""". See the “Returns” section for more information.

• Do I have to pay to return my order?

  Shortly after filling out the return form on your Order Status page, you will be able to download the return label which will allow you to return your items completely free of charge.

• How will I receive my refund?

  The refund will be made using the same payment method selected during the online return request. The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier. If you opt for a return in store, you have the choice between several reimbursement methods among those accepted in the point of sale where you have decided to make your return.
  We would like to point out that the point of sale is not required to return the amount of your return in cash.

• I'm not sure about the bra size or style, what can I do?

  You can use our "The Perfect Bra" app to discover the right bra size and the right style for any occasion.

• What is "My Intimissimi" loyalty card and why sign up?

  It is a loyalty program which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

• How and when can I contact Customer Service?

  You can always contact us via webform, chat, or by writing to hello@intimissimi.com.
  Customer Service is active from Monday to Saturday from 08:00 to 20:00* all year long except the following holidays:
  
  January 1st
  January 6th
  Easter Monday
  May 1st
  May 30th
  Corpus Christi
  August 15th
  November 1st
  November 18th
  24-25-26 December
  December 31st
  
  * The aforementioned times may be subject to change during periods of intense activity.