Frequently asked questions

• How can I track my order?

  You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Calzedonia" account. If you have not registered with Calzedonia.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

• How much do I have to pay for the delivery?

  The price for UPS Express Delivery is € 6,95. Delivery is free for the orders above 75€. For "My Intimissimi" loyalty program members the shipipng is free of charge.

• How long does it take for the order to be delivered?

  Order by 12pm and your goods will be delivered to your chosen address or to UPS Access Point™ within 48 hours. Any orders placed after 12pm will leave our warehouses the next working day. If you chose in-store delivery, you will receive an email as soon as your package is ready for collection.

• I have just made my order and wish to cancel / modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• Can I return the items bought online?

  Yes, you can always change your mind on intimissimi.com and return the items free of charge through the online return procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

• Do I have to pay to return my order?

  Shortly after filling out the return form on your Order Status page, you will be able to download the return label which will allow you to return your items completely free of charge.

• How will I receive my refund?

  You will be refunded through the original payment method. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

• I'm not sure about the bra size or style, what can I do?

  You can use our "The Perfect Bra" app to discover the right bra size and the right style for any occasion.

• What is "My Intimissimi" loyalty card and why sign up?

  It is a loyalty program which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

• When can I contact Customer Service?

  Customer Service is active all year long except the following holidays
  
  NEW YEAR’S DAY JAN 1ST
  EPIPHANY JAN 6TH
  EASTER
  EASTER MONDAY
  LABOUR DAY MAY 1ST
  CORPUS CHRISTI
  THE ASSUMPTION AUG 15
  ALL SAINTS’ DAY NOV 1ST
  CHRISTMAS DAY DEC 25TH
  ST. STEPHEN’S DAY DEC 26TH