Returns and Refunds
Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
On Intimissimi.com you have the opportunity to return the products with the carrier.
Follow the steps below:
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1
Go to "TRACK/RETURN YOUR ORDER" or to your My Intimissimi page.
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2
Fill out the return form online and select "RETURN BY COURIER".
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3
Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Also, you can drop off the parcel at the nearest UPS access point. Intimissimi will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
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4
You will be refunded by the original payment method you have used to place your online order once your items arrived to our warehouse and your return has been approved.
You still haven't found an answer to your question?
Toll-free number 08000234687
Monday - Saturday from 08:00 until 20:00