Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
On Intimissimi.com you have the opportunity to return the products with the carrier.
Follow the steps below:
You can find the label by going to the homepage, clicking on "FOLLOW YOUR ORDER/RETURN" and then enter your order number and last name. Select "Return" and then click on the "Download the label" box.
Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
Exchanges are not possible for online orders.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. In this case, you will have to contact the Customer Service after you receive a refund for the items that were on the return form. Please make sure that all the articles you wish to return are sent back in a single shipment.
If you have decided to keep the items, the cancellation of the return request is not neccessary. If you have already booked a pick up with UPS, please note to cancel it.
After your return is approved, you will be refunded for the instalments already charged, while the instalments not yet charged will be canceled. In case of a partial return, the refund amount will be deducted from the remaining instalments and you will be refunded the rest if necessary.