• What are the accepted payment methods?

    On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Klarna, Apple Pay, Scalapay, Gift Card / e-Gift Card.

  • Is my payment safe?

    Payment is completely secured by one of the most important global certificate authority which is Comodo. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Can I pay with bank transfer?

    Yes, by selecting "Klarna" in the checkout and by using your online banking data to pay safely.

  • Can I pay in instalments?

    Yes, you can pay in three monthly instalments of the same amount using Scalapay or Klarna Pay in 3 option. Whichever service you choose, the first instalment will be charged as soon as the purchase is completed, while the other two instalments will be charged in the following two months. Both Scalapay and Klarna will notify you about the payment a few days in advance.
    Scalapay and Klarna Pay in 3 are completely free services, as long as the instalments are paid within the deadline. In case one or more instalments are not paid within the deadline, you will be charged a late payment fee.

  • Why does my payment seem charged twice?

    There is a difference between a payment authorization and a charge: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount reserved in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments come out physically from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Where can I find my Invoice?

    Your invoice is ready for download in the "Follow your order/return" area on our website.

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