You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your 'My Intimissimi' account. If you have not registered with Intimissimi.com, you can directly access the ""Follow your order/Make a return"" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/Make a return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

When placing your order, you will be able to enter the code in the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

Intimissimi.com sells all products in perfect conditions, so if you receive an exceptionally defective item, you can make the return procedure and contact immediately our Customer Care.

If by mistake you received an item that you didn't request, please contact immediately our Customer Care.

Yes, before proceeding to payment select "Pick up in-store" and search for the store nearest to you.

When a promotion includes a free product, that item is provided to you at no extra cost. For invoicing purposes, the value of the promotional discount is automatically distributed across all eligible products included in the offer. As a result, the free item may not appear with a zero price on your invoice or purchase receipt, but you will always receive the full promotional benefit advertised.

Yes. You can return all items or only some of the items included in the promotion. If you make a partial return, your refund will be based on the individual price shown for the returned item on your invoice or purchase receipt. Because the promotional savings are proportionally distributed across all eligible items in the offer, the refunded amount may differ from the item's regular standalone price. This is actually a benefit for you: even if, after making a return, you no longer meet the original conditions of the promotion, you can still keep the remaining items at their promotional price. Unlike many multipack offers that require the entire bundle to be returned or the promotion to be recalculated, you continue to enjoy the savings on the products you keep, giving you greater flexibility and value.