You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Intimissimi.com, you can directly access your order on the "TRACK/RETURN YOUR ORDER" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from TRACK/RETURN YOUR ORDER within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).
When placing your order, you will be able to enter the code in the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.
Intimissimi.com sells all products in perfect conditions, so if you receive an exceptionally defective item, you can make the return procedure and contact immediately our Customer Care.
If by mistake you received an item that you didn't request, please contact immediately our Customer Care.