Returns and Refunds
Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
On Intimissimi.com you have the opportunity to return the products with the carrier.
Follow the steps below:
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1
Go to "TRACK/RETURN YOUR ORDER" or to your My Intimissimi page.
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2
Fill out the return form online and select "RETURN BY COURIER".
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3
Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Intimissimi will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
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4
You will be refunded to the original payment method you have used to place your online order.
You still haven't found an answer to your question?
Toll-free number 0200883755
Monday - Friday from 10:00 until 16:00