RETURN WITH THE CARRIER

• How can I return items from an online order?

  On Intimissimi.com you have the opportunity to return the products with the carrier.
  Follow the steps below:

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    1 Go to "FOLLOW YOUR ORDER/RETURN" or log in to your account.
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    2 Fill out the return form online and select "RETURN BY COURIER".
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    3 Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Intimissimi will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
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    4 You will be refunded through the original payment method.
• How long do I have to return my items?

  You have up to 14 days from delivery to change your mind and make your return request.

• Can I return different orders in a single shipment?

  Please return each order separately with the corresponding documents (return authorization and return label) in order for the refund to be processed correctly.

• Can I exchange items bought online?

  Exchanges are not possible for online orders.

• Where can I find the return label?

  You can find the label by simply going to the homepage, clicking on "Follow your order/return" and then enter your order number and last name. Select "Return" and then click on the "Download the label" box.

• I have already filled out the online return form and I want to change it, what can I do?

  The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. In this case, you will have to contact the Customer Service after you receive a refund for the items that were on the return form. Please make sure that all the articles you wish to return are sent back in a single shipment.

• I have filled in and sent the return form, but I have second thoughts and wish to keep the items, what can I do?

  If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier.

• UPS did not pick up my package on the arranged day. What should I do?

  Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.

• When will I receive the refund for my return?

  You will be refunded through the original payment method. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card, PayPal and Klarna).