Frequently asked questions

• I have not received my order yet. What should I do?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the TRACK/RETURN YOUR ORDER page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

• I have just made my order and wish to cancel / modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• How much is shipping and who delivers my order?

  The price for a 48-hour express delivery with UPS Express is 90 KR. The price for a standard, 5 working days delivery with UPS is 50 KR and you can get free shipping for any order over 700 KR. The standard shipping is always free for "My Intimissimi" loyalty club members.

• What is delivery time for my online order?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or within 5 working days (standard delivery). Any order placed after that time will be dispatched on the next business day. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• Can I return the items bought online?

  Yes, you can always change your mind on intimissimi.com and return them free of charge through the return online procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

• I'm not sure about the bra size or style, what can I do?

  You can use our "The Perfect Bra" app to discover the right bra size and the right style for any occasion.

• What is "My Intimissimi" loyalty card and why sign up?

  It is a loyalty program which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

• When can I contact Customer Service?

  Customer Service is active all year long except the following holidays
  
  NEW YEAR’S DAY 01 JAN
  EPIPHANY 06 JAN
  EASTER
  EASTER MONDAY
  LABOUR DAY 01 MAY
  CORPUS CHRISTI
  THE ASSUMPTION 15 AUG
  ALL SAINTS’ DAY 01 NOV
  CHRISTMAS DAY 25 DEC
  ST. STEPHEN’S DAY 26 DEC