• What is "My Intimissimi" loyalty card and why should I sign up?

    It is a loyalty program which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

  • How can I sign up for the "My Intimissimi" loyalty programme?

    We inform you that you can register in two ways:
    - VIA WEBSITE:
    if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card. If you wish to convert your virtual card into a physical card, you can go to a store near you and request a replacement. We remind you that registration must be made directly from our Intimissimi site at the link.

    - IN INTIMISSIMI STORES

    In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!

  • When will the points accumulated on my "My Intimissimi" card be displayed?

    The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you still do not have visibility of the points after this timeline, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.

  • If I make an exchange in the store or an online return, will the points I acquired be taken back?

    As indicated by our regulation, returns will be charged for points according to the same points accreditation criteria. For more details, you can consult the regulation at the following link.

  • I lost my card, what should I do?

    In case of loss or theft of your "My Intimissimi" Card, you will have to go to any of the "Intimissimi" and "Intimissimi Uomo" stores of the initiative to request a replacement: the point of sale will verify the identification data, the lost Card will be cancelled and you will immediately receive a new one that will allow you to recover any points already accumulated and not used.

  • How can I unsubscribe from the "My Intimissimi" programme?

    You can request to be unsubscribed from the loyalty programme by contacting our Customer Service at any time.

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