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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the "TRACK/RETURN YOUR ORDER" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
DELIVERY IN STORE
At the moment we do not offer this kind of service.
MODIFY AN ORDER
The cancellation or change of orders is not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The tracking number can be found by going to "TRACK/RETURN YOUR ORDER" option on the website.
The cost of the 48-hour express delivery is 80 KR and 65KR to UPS pick up point. Deliveries are free for orders over 700 KR.
Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours. Any order placed after that time will be dispatched on the next business day. We would also like to inform you that during the holidays and the sales period, your purchase could be delayed on shipping.
*Public holidays in Italy are as follows:
1 and 6 January
Easter Sunday and Monday
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Intimissimi" account. If you are not registered with Intimissimi.com, you can directly access the "TRACK/RETURN YOUR ORDER" section. You will find the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier.
At the moment we cannot offer this kind of service.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days from the day we have received your returned items (for orders purchased with a credit card and PayPal).
On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Klarna
PAYMENT WITH BANK TRANSFER
At the moment, it is not possible to pay with bank transfer.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
At the moment, it is not possible to purchase an e-gift card online.
I have purchased a gift card in the Intimissimi store. Can I use it online?
At the moment such option is not provided.
What is "My Intimissimi" loyalty card and why sign up?
t is a loyalty program which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.
How can I sign up for the "My Intimissimi" loyalty programme?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card. If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Intimissimi site at the link.
- IN INTIMISSIMI STORES
In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.
What is Green Intimissimi Project?
To celebrate the tenth anniversary of the Recycle project, Intimissimi has designed a mini collection for those who want to wear environmentally friendly garments, enjoying the feel of sustainable fabrics the compositions and origins of which are known. Completing the main collection, this line of lingerie, pyjamas and knitwear is made from certified materials, marked by an identifying label.
I am registered to My Intimissimi loyalty program. How can I access my voucher?
If you are already registered for My Intimissimi loyalty card, you need to show your loyalty card at the cashier. The next day, you will receive an email with a list of all available vouchers. If your subscription to the loyalty card was only completed with SMS, you will always receive a message after 24 hours to the phone number associated with the account.
How much time do I have to return my order during the Christmas season?
We know buying gifts is hard, so for the Holiday season weh ave extended our normal return policy [14 days] until the end of January. All orders placed from 18/12/2019 to 24/12/2019 can be returned free of charge by 15/01/2020.
How can I take part in the Treedom project online?
If you access our site from your account with the Loyalty card associated and make a purchase of at least 599 kr, you can take part in the project. Before completing the purchase, simply insert the promotional code into your virtual cart (shopping bag) which will allow you to receive, within 72 hours after the purchase, an email with all the instructions to plant your tree.
How can I take part in the Treedom project at the store?
The shop assistants will apply your loyalty card to the purchase of at least 599 kr. If you are interested in taking part in the project, inform the shop assistants about it and you will receive, within 72 hours from your purchase, an email or a text message with all the instructions to plant your tree.
I am not registered for Loyalty programme, what can I do to take part in the project ?
In order to take part in the Treedom project, we invite you to register for our Loyalty programme on the website or in one of our stores. Once registered, make a purchase of at least 599 kr to take part in the Project.