Thanks for contacting us. You'll receive a reply as soon as possible.
Your request could not be received. Please try again later.
Hello, how can we help you?
Find your answer in our categories.
The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We are sorry to inform you that the service of delivery and return of online orders in our stores is temporarily suspended, as our stores are currently closed.
Therefore, delivery and return will be possible only via courier until further notice.
You still haven't found an answer to your question?
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the "TRACK/RETURN YOUR ORDER" link. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "Track delivery" section.
While placing your order, make sure to select a store. Delivery at the store is free. The estimated delivery time at the point of sale may vary from 4 to 5 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the store you have selected.
The cancellation or change of orders is not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns & Refunds" section for more information.
The tracking number can be found by going to "TRACK/RETURN YOUR ORDER" link on the website.
The cost of the 48-hour express delivery is €7.00 and is free for orders over €75. If you select delivery to an Intimissimi store, shipping is free.
Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours. Any order placed after that time will be dispatched on the next business day. We would also like to inform you that during the holidays and the sales period, your purchase could be delayed on shipping.
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Intimissimi" account. If you are not registered with Intimissimi.com, you can directly access the "TRACK/RETURN YOUR ORDER" link. You will find in the details of your order under the "Return item" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier or in-store.
You will find in the details of your order on the "TRACK/RETURN YOUR ORDER" link under the "Return item" button and should complete the form only by selecting the item, the quantity, and the reason. Once you have printed your Return Authorization, you can take the parcel to the selected store. The refund will always be made with the same method of payment chosen at the time the order is made. Remember that you have 10 days (from the moment you filled in the online return application) to go to the store. The point of sale can't return the amount of your return in cash.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express and Klarna
PAYMENT WITH BANK TRANSFER
At the moment, it is not possible to pay with bank transfer.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
Yes, e-gift can be purchased online.
Gift card as payment option
Please, make sure to use the Gift Card as a payment method at the checkout. To do this, we ask you to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.
Intimissimi offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
What is "My Intimissimi" loyalty card and why sign up?
It is a loyalty program which, through a collection of points on a card called "My Intimissimi",
provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.
How can I sign up for the "My Intimissimi" loyalty programme?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Intimissimi site at the link.
- IN INTIMISSIMI STORES
In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore
not be accounted for.
What is Green Intimissimi Project?
To celebrate the tenth anniversary of the Recycle project, Intimissimi has designed a mini collection for those who want to wear environmentally friendly garments, enjoying the feel of sustainable fabrics the compositions and origins of which are known. Completing the main collection, this line of lingerie, pyjamas and knitwear is made from certified materials, marked by an identifying label.
I am registered to My Intimissimi loyalty program. How can I access my voucher?
If you are already registered for My Intimissimi loyalty card, you need to show your loyalty card at the cashier. The next day, you will receive an email with a list of all available vouchers. If your subscription to the loyalty card was only completed with SMS, you will always receive a message after 24 hours to the phone number associated with the account.
How much time do I have to return my order during the Christmas season?
We know buying gifts is hard, so for the Holiday season weh ave extended our normal return policy [14 days] until the end of January. All orders placed from 18/12/2019 to 24/12/2019 can be returned free of charge by 15/01/2020.