Frequently asked questions

• I have not received my order yet, what should I do?

  If your order has not arrived within the expected time, we recommend you to check the shipment status in the Track /return your order section.

• I have just made an order online and want to change it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• Can I return the items bought online?

  Yes, you can always change your mind on intimissimi.com and return them free of charge through the return online procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

• Do I have to pay to return my order?

  Shortly after filling out the return form in Track/return your order section, you will be able to download the return label which will allow you to return your items completely free of charge.

• Can I receive my order in a gift package?

  This year Intimissimi will be helping you to add a touch of class to your purchase. You will be able to choose between two exclusive options: the gift pack and the wrapping-paper kit. Extremely elegant, the gift packs are made from stiff cardboard. They feature a metallic logo and are available in three different sizes, so you can be sure one will be the right fit for your purchase. Don't worry, though. We will see to getting the size that best suits your purchase! Opt for the gift pack and, if you want to personalize your message, just fill in the blank field where it says “Write your message”. Otherwise, you can wrap your own presents using the gift-wrap kit which contains 2 stylish paper bags in 2 different sizes, 1 sheet of tissue paper decorated with the Intimissimi logo, 3 metallic stickers, and a card in an envelope for you to write your own personal message. You can add as many wrapping-paper kits as you need. Opt for one of the two solutions before proceeding to the checkout and click “Save”. The sum payable for your order will be automatically updated according to your choice.

• How can I contact Customer Service?

  You can contact our Customer Service team by email, phone or chat. For any urgent questions, please consult the Frequently asked questions section.

• How and when can I contact Customer Service?

  You can always contact us via webform, phone, chat, or by writing to hello@intimissimi.com. Customer Service is active all year long except the following holidays:
  
  NEW YEAR’S DAY JAN 1ST
  EPIPHANY JAN 6TH
  EASTER
  EASTER MONDAY
  LABOUR DAY MAY 1ST
  MAY 30TH
  CORPUS CHRISTI
  THE ASSUMPTION AUG 15
  ALL SAINTS’ DAY NOV 1ST
  NOV 18TH
  CHRISTMAS EVE DEC 24TH
  CHRISTMAS DAY DEC 25TH
  ST. STEPHEN’S DAY DEC 26TH
  NEW YEAR'S EVE DEC 31ST