Deliveries

1. Express home delivery

by FAN, 2 - 4 working days, 49 RON

2. Standard home delivery

by FAN, 3-5 working days, 19 RON

3. Standard delivery to a pick-up point

by FAN, 3-5 working days, 19 RON

3. Delivery to store

3-5 working days, free of charge

Courier delivery

• How much is shipping and who delivers my order?

  The price for express delivery is 49 RON. The price for standard home and standard delivery to a pick-up point is 19 RON but free for orders above 365 RON and members of My Intimissimi loyalty program. FAN carrier is in charge of the deliveries.

• What is the delivery time for my online order?

  Order before 10:00 (Romanian time) and your products will be delivered to the indicated address within 2 - 3 working days (express delivery) or within 3 - 4 working days (standard delivery). All orders placed after this time will be dispatched on the next working day.
  
  We inform you that during special events (Sales, Holidays, Black Friday, Cyber ​​Monday, etc.) there may be delays in the processing and delivery of orders, despite our continuous efforts to meet the established deadlines.

• How can I track my order?

  The tracking number can be found by entering the order number and your surname in the Follow your order / Make a return section and clicking on "TRACK DELIVERY".

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.

Delivery to store

• Can I have my order sent to an Intimissimi store?

  Yes, while placing your order, make sure to select a store. Delivery to store is completely free of charge.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  Estimated delivery time for in-store pickups is 3-5 business days from the date of shipment from our warehouse. You will receive an email as soon as your package has been delivered to the selected store. We also inform you that during special events (Sales, Black Friday, Cyber ​​Monday, etc.), the processing of your order may be slightly delayed, despite our continuous efforts to meet the established deadlines.

• How can I track my order?

  The tracking number can be found by entering the order number and your surname in the Follow your order / Make a return section and clicking on "TRACK DELIVERY".

• Can I receive my order in a Intimissimi store and pay with cash?

  Cash on delivery payment option is not available at the moment. You can pay your order with the following payment methods: Credit Card, Apple Pay.

• I did not receive my online order sent to the store on time, how do I receive a refund?

  In case you do not pick up your order within 10 days from delivery to the store, you will receive an email informing you that the refund will be processed through the same payment method used when placing your order. The time it takes to see the refund appear in your account may depend on your credit or debit card company.