• What are the accepted payment methods?

    On intimissimi.com you can pay via: Credit Card, PayPal, Apple Pay, Google Pay.

  • Can I pay with cash or bank transfer?

    At the moment it is not possible to pay with cash or bank transfer.

  • When is the amount charged on my account?

    For payments made via credit card, PayPal and Apple Pay accounts the amount of your order will be authorized automatically and charged only when your order is shipped.

  • Is my payment safe?

    Of course it is. Payment is completely secured by one of the most important global certificate authority, which is TrustWave. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The website is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Why does my payment seem charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments come out physically from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Where can I find my Invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the "Follow your order/return" link at the bottom of our website by clicking the resend button.

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