RETURN IN-STORE
RETURN VIA CARRIER
  • How can I return items from an online order?

    Order at intimissimi.com and try on your products. If they don't meet your expectations, you can return them for free.

    • 1 Prepare the parcel. Attach the label which came with your delivery to the return parcel.
    • 2 Take the parcel to your nearest Royal Mail drop-off point.
    • 3 You will be refunded through the original payment method once your items have arrived to our warehouse and your return has been approved.
  • Where can I find the return label?

    The label was sent to you with the order.

  • What should I do if I didn't receive/I've lost label that came with my delivery?
    • 1 Go to "Follow your order/return" or to your My Intimissimi page.
    • 2 Fill out the return form online and select "Return via carrier".
    • 3 Download and print the label. Attach the label to the return parcel and please save the tracking number from the label until your return is confirmed.
  • I have already filled in the return form online and want to change it, what can I do?

    The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. In this case, you will have to contact the Customer Service after you receive a refund for the items that were on the return form. Please make sure that all the articles you wish to return are sent back in a single shipment.

  • Do I have to pay to return my order?

    You can return your purchase completely free of charge. To learn more about our return policy, click here.

  • I have ordered the wrong size/item/color for my purchase, can I change it?

    We cannot process an exchange, but you can return your item for free and start a new order.

  • Can I return different orders in a single shipment?

    Please return each order separately with the corresponding return label in order for the refund to be processed correctly.

  • When will I receive the refund for my return?

    You will be refunded through the original payment method. The refund will be made as soon as possible, no later than 14 days from your return request (for orders purchased with a credit card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store, to the courier or to a pick up point.

  • How is my refund processed if I paid in installments?

    After your return is approved, you will be refunded for the instalments already charged, while the instalments not yet charged will be canceled. In case of a partial return, the refund amount will be deducted from the remaining instalments and you will be refunded the rest if necessary.

  • How will I receive my refund if I have placed an order using a Gift Card?

    In this case, we ask you to provide us with your bank account details. The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store, to the courier or to a pick up point.

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