Deliveries

in-store pickup

within 4-5 working days, free of charge

Express Delivery

48 hour, £9.50

Standard Delivery

within 10 working days, £4.00

Collect from UPS Express

Pickup Point, £6.95

Courier delivery

• How much is shipping and who delivers my order?

  The price for a standard delivery is £4.00. Hermes is the carrier for your delivery. For the "My Intimissimi" loyalty program members, the shipping is free of charge.
  The price for a 48-hour express delivery is £9.50. UPS is the carrier for your delivery.
  Due to UK border changes, deliveries and refunds are suffering temporary delays. We would like you to inform you that any shipping costs paid upon checkout already include import duties, and there are not any additional fees to pay to receive your parcel.

• What is delivery timeline for my online order?

  Standard shipment to your delivery address with Hermes is guaranteed within 10 working days for all orders placed before 2 pm Monday through Friday. All orders placed after this time will leave our warehouse the following working day.
  Express shipment to your delivery address with UPS for all orders placed before 2 PM (Italian time) will be delivered within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You get free standard delivery for any order over 75£.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by going to "FOLLOW YOUR ORDER/RETURN" section at the bottom of the website.

• Can I place an online order and send it to a different country from my own?

  Make sure you place your order from the Intimissimi website of the same country you would like for it to be shipped to. Also remember that the billing and shipping addresses have to be in the same country.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.

• The tracking page of my order shows that my parcel is in "pre-transit". What does this mean?

  If you received the shipment confirmation of your order to your e-mail and the tracking page shows that the order is in "pre-transit" status, this means that your order is still on its way to the UK. As soon as it arrives to the UK territory and is scanned, you will be able to track your order without any problem. We kindly ask for a little bit of patience!

• Do I need to pay additional import duties?

  If you pay extra import duties, please keep your proof of payment and contact Customer Service for assistance.

In-store pickup

• Can I have my order sent to an Intimissimi store?

  While placing your order, make sure to select a store. Delivery at the store is free. The estimated delivery time at the point of sale may vary from 3 to 5 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the store you have selected.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to the store is up to 5 working days. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• I did not pick up my online order sent to the store on time, how do I receive a refund?

  After the 10 days time available for collection, your order will be cancelled and you will receive an email informing you of the refund that will be completed through the original payment method. The display of the refund may vary depending on the timing of your reference bank.