Deliveries

Home delivery
Standard within 2 - 3 working days, £3.95
Express within 1 - 2 working days, £5.95

Pick-up-point
Standard within 2 - 3 working days, £3.95
Express within 1 - 2 working days, £5.95

In-store pickup
within 2 - 3 working days, free of charge

Courier delivery

• How much is shipping and who delivers my order?

  The price for standard home and pick-up-point delivery is £3.95.
  The price for express home and pick-up-point delivery is £5.95.
  The standard shipping is always free for "My Intimissimi" loyalty programme members and for orders over £70.

• What is delivery timeline for my online order?

  Standard shipment to pick-up point with EVRI will arrive in 2 - 3 working days. Express shipping to pick-up point with EVRI will arrive within 1 - 2 working days.
  
  Standard home delivery with Royal Mail will arrive within 2 - 3 working days. Express home delivery with Royal Mail will arrive within 1 - 2 working days. If you order by 5:30 pm Monday to Thursday with next-day delivery, we aim to have your order with you by 8 p.m. the next working day. Service is subject to the courier, and we cannot always guarantee it.
  
  Any order placed at the weekend will be processed on the following Monday.
  You get free standard delivery for any order over £70.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found in your dispatch email from the courier, in addition you can log into your account and check the "MY ORDERS"section.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  You are unable to select the date and time of the delivery. Where possible, please make sure that someone is available at the chosen delivery address.

In-store pickup

• Can my online order to sent to an Intimissimi store?

  At the checkout, select PICK-UP IN STORE, enter your postcode to find the closest store. This service is free of charge and requires no minimum spend. With standard shipping, your order should arrive within 4 working days.
  You will receive an e-mail once your order has been delivered and is ready to collect.
  We will hold your items for 10 days from delivery, failure to collection the order will result in the package being returned and an automatic refund will be issued. Please be aware, that your 30 days returns period starts from the day the order is delivered to store.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to stores is up to 5 working days. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, however, we will try to meet the established deadlines.

• I did not pick up my online order sent to the store on time, how do I receive a refund?

  If you do not collect your order after 10 days, your order will be cancelled and returned to the warehouse. You will also receive an email to notify you of the automatic refund to the original payment method. The refund time may vary depending on your bank