It is a loyalty programme which, through the collection of points offers exclusive benefits and gives the customer the possibility of reaching 3 different STATUSES through purchases both in our stores and online (after logging into your account). You can find the complete regulations at the following link.

You can register for the programme at your preferred store. You will receive a virtual card by which will also be available at any time in your online account and in all loyalty programme communications. You can save the card in your mobile wallet for easy access at all times.

Alternatively, you can sign up via the website or app. By creating an online account, you'll be automatically registered for our "My Intimissimi" loyalty programme.

You can also register by contacting Customer Service.

Contact our customer service to register the card.

The points will be credited and recorded by the system from 24h to 15 days following the date of the transaction (online and in stores). If after 15 days the points are still not visible, please check if the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated to your "My Intimissimi" account , the points will therefore not be registered.

As indicated by our regulation, returns will be charged for points according to the same points accreditation criteria. For more details, you can consult the regulation at the following link.

The purchaser of the "Intimissimi Gift Card" will generate the points. As a result, purchases paid partially or in full with the Gift Card will therefore not generate any credit points for the value of the order. You can find the complete regulation at the following link.

If you have lost your physical "My Intimissimi" Card, you can go to any of the "Intimissimi" and "IUMAN Intimissimi Uomo" stores to request a replacement: the point of sale will verify the identification data, the lost Card will be cancelled and you will immediately receive a new one that will allow you to recover any points already accumulated and not used. You can now download your My Intimissimi card and add it to your Apple Wallet, preventing you from losing it.

You can freely request to be cancelled from the loyalty programme at any time by contacting Customer Service at the email hello@intimissimi.com.
If you have a MY INTIMISSIMI account and want to delete it, follow the steps below:
1. Log in to your account.
2. Select the "MY DATA" section.
3. Click on "DELETE ACCOUNT". Deleting your account will also delete your loyalty programme membership.