Verudela d.o.o, s sedežem na Anžurjeva ulica 2d, 1260 Ljubljana Polje, številka DDV SI97703958 in Calzedonia S.p.A.,
s sedežem v Melcesine (Verona), ulica 5/3 Portici Umberto Primo, številka DDV 02253210237 omogočata popuste,
ugodnosti in storitve v trgovinah "Intimissimi" (tako neposredne kot povezane s programom) in na spletnem mestu
www.intimissimi/si. strankam, ki jih želijo uporabljati. Če želite izkoristiti te
prednosti, morate postati imetnik
kartice zvestobe My Intimissimi: pridobitev kartice zvestobe My Intimissimi (v nadaljevanju „kartica“) in njeno
uporabo urejajo naslednji pogoji (v nadaljevanju tudi „predpisi“), ki jih mora prejemnik kartice (v nadaljevanju
„prejemnik“) natančno prebrati. Aktivacija kartice na način iz točke 6 spodaj pomeni, da stranka sprejema te
predpise. Verudela d.o.o. in Calzedonia Spa si pridržujeta pravico, da redno, lahko samo delno, spreminjata te
predpise, zadevne spremembe pa začnejo veljati 10 (deset) zaporednih dni po njihovi objavi na
www.intimissimi.com/myintimissimi.
V primeru, da "prejemnik" zadevnih sprememb ne bi sprejel, bo imel pravico do preklica registracije, kar pa je, kot
je določeno spodaj, tako in tako njegova pravica ves čas. Uporaba kartice po uveljavitvi sprememb pomeni njihovo
sprejetje. Verudela d.o.o. in Calzedonia Spa si pridržujeta pravico, da začasno ali trajno kadar koli prekineta ta
program zvestobe, ne da bi mu kupci lahko kakor koli nasprotovali (pri čemer mora spoštovati pravice, ki so jih
udeleženci že pridobili), tako da jih obvesti spletnem mestu www.intimissimi.com. in / ali na prodajnih mestih, ki
so vključena v program. S temi predpisi se lahko vedno seznanite na www.intimissimi.com/myintimissimi.
Verudela d.o.o., podjetje s sedežem na Anžurjeva ulica 2d, 1260 Ljubljana, številka DDV SI97703958 in Calzedonia S.p.A. s sedežem v Malcesine (Verona), ulica 5/3 Portici Umberto Primo, številka DDV 02253210237.
Vse trgovine "Intimissimi" in "Intimissimi Uomo", ki sodelujejo v programu, morajo ustrezno uporabljati s programom povezano oglaševalsko in informativno gradivo. Seznam trgovin, ki sodelujejo v programu, si lahko ogledate na spletnem mestu www.intimissimi.com/myintimissimi.
Slovensko nacionalno ozemlje.
Gre za promocijsko pobudo, ki zajema program zvestobe po principu zbiranja točk na kartici (tako imenovana „My Intimissimi kartica zvestobe digitalni “) in izdajanja ekskluzivnih ugodnosti imetnikom te kartice. Namen pobude je ustvariti zvestobo strank s programom, ki strankam, ki imajo kartico, nudi ugodnosti. Določbe, opredeljene v uvodnih določilih, ne vplivajo na določila v točki 7 („funkcionalnost“) in točki 10 („Prekinitev programa - deaktivacija kartice - razno“) v smislu, da kartica ne poteče.
Končni kupci, stari 18 let ali več, ki so člani "My Intimissimi" v skladu s spodaj navedenimi postopki registracije in delovanja.
Kartico zvestobe z začetnim statusom “Status Silver” lahko stranka dobi v digitalni obliki neposredno na enem od
prodajnih mest, ki so locirani v Državah, navedenih pod točko 8.a ali na spletni strani
www.intimissimi.com/loyaltylanding. Za registracijo v program zvestobe kartica My Intimissimi mora stranka ustvariti
poseben račun »My Intimissimi« , ki ji omogoča dostop do osebne strani na tržni spletni strani blagovne znamke.
Sistemi za registracijo preprečujejo, da bi se v program zvestobe vpisale mladoletne stranke. Pri
aktivaciji/registraciji se spoštujejo predpisi o zasebnosti. Kartica My Intimissimi je vezana na osebo in je
neprenosljiva. V času veljavnosti kartice lahko stranka aktivira zgolj eno kartico. My Intimissimi kartica je
namenjena izključno zasebni, ne pa tudi komercialni uporabi. Stranka lahko kadarkoli zaprosi, da se jo izbriše iz
programa zvestobe, tako da se obrne na službo za pomoč strankam na telefonski številki 012276690 (številka je
brezplačna) ali da za to zaprosi na spletni strani www.intimissimi.com/loyaltylanding.
My Intimissimi kartica bo imetniku dala možnost, da doseže 3 različne STATUSE z zbiranjem točk pri nakupih. Imetnik bo glede na status, ki mu pripada, prejemal vse večje nagrade.
Vsaka sprememba statusa in vsakršna komunikacija v zvezi z udeležbo v programu zvestobe je nujno potrebna za zagotavljanje storitev, povezanih z njim (kot so na primer potrditev registracije / odpovedi, spremembe statusa, dodelitev namenskih popustov ali rezerviranih daril) kakor tudi za izvedbo programa samega. S sprejemom tega predpisa se stranka strinja, da bo prejemala tovrstna obvestila, ki bodo poslana na naslove, navedene v obrazcu za registracijo v program. Zavrnitev prejemanja takšnih sporočil onemogoča Verudela d.o.o. in Calzedonia Spa izvajanje programa in zagotavljanje s tem povezanih storitev. Vsaka zavrnitev, izražena med izvajanjem programa, bo povzročila njegovo samodejno prekinitev.
Točke zvestobe se samodejno naložijo na My Intimissimi kartico, ki se aktivira ob vsakem nakupu na enem od prodajnih
mest "Intimissimi" in "Intimissimi Uomo", ki sodelujejo v programu, ali prek spletnega mesta
www.intimissimi.com/myintimissimi, pri čemer se vrednost ene točke določi za vsak zaokrožen evro navzdol (npr. 1,99
EUR = 1 TOČKA).
Dobropis točk, ki izhajajo iz nakupov na spletnem mestu, bo mogoč šele po vnosu podatkov o kartici v vaš račun.
Kombinacijo kartice z računom je treba izvesti le enkrat, sistem pa jo bo shranil za nadaljnje nakupe.
Za upravičenost do točk se mora kupec pred izdajo računa identificirati s predložitvijo kartice ali navedbo
priimka in imena ali elektronskega naslova / telefonske številke, posredovane za aktivacijo kartice. V primeru
nakupa prek e-trgovine mora kupec dostopati do spletnega mesta z vnosom poverilnic.
Če imetnika kartice ni mogoče identificirati na zgoraj navedeni način, nalaganje točk ne bo mogoče.
Kupec lahko v svoje stanje pridobljenih točk vidi kadar koli, tako da zahteva vpogled na katerem koli prodajnem
mestu "Intimissimi" in "Intimissimi Uomo", ki sodeluje v programu, ali na www.intimissimi.com/myintimissimi. Točke
bo sistem nalagal in obračunaval vsak dan; v primeru nepredvidenih tehničnih težav jih je mogoče naložiti v obdobju
največ 15 dni.
Za vračila se točke zaračunavajo po enakih merilih kot za dobropis.
Z izdajo "darilne kartice Intimissimi" bodo ustvarjene dobropisne točke pripisane kupcu darilne kartice.
Naknadni nakupi, ki jih lastnik kartice delno / v celoti plača z Intimissimi darilno / eGift kartico, zato ne bodo
ustvarili nobenih točk v vrednosti nakupa, opravljenega z Intimissimi darilno / eGift kartico.
Lahko se bodo izvajale akcije podvojitve ali potrojitve točk, za kar bo pripravljena ustrezna reklama.
Kartica na noben način ne predstavlja plačilne kartice; na njej nabranih točk ni mogoče prenesti ali pretvoriti
v denar ali izdelke.
Kupci, ki imajo kartico, bodo lahko točke zbirali tudi z nakupi, opravljenimi na prodajnih mestih v državah,
navedenih v spodnji tabeli.
Zbiranje zgoraj omenjenih točk jim bo omogočilo dobropis in doseganje statusa ter uporabe nagrad, predvidenih v
tem dokumentu, na italijanskem nacionalnem ozemlju.
Točke zvestobe bodo naložene na kartico stranke po pretvorbi, prikazani v spodnji tabeli.
Stranke, ki sodelujejo v My Intimissimi programu zvestobe, lahko izkoristijo številne popuste, promocijske akcije, nagradne akcije in posebne pobude, ki se bodo občasno ustrezno oglaševale in sporočale. Kupec bo lahko izkoristil zadevne ugodnosti šele ob predložitvi svoje kartice. Kot popusti se štejejo zlasti:
Verudela d.o.o. in Calzedonia Spa si pridržujeta pravico, da kadar koli in po lastni presoji spremenita, začasno
ustavita ali prekineta My Intimissimi program zvestobe in s tem povezane storitve.
O takšnih spremembah, začasnih prekinitvah ali prekinitvah bo objavljeno ustrezno obvestilo na spletni
www.intimissimi.com. in / ali v trgovinah, ki sodelujejo programu.
Brez poseganja v katero koli drugo zakonsko določeno pravico, vključno s pravico do povrnitve škode, lahko Verudela
d.o.o. in Calzedonia Spa stranki prekličeta pravico do uporabe kartice in jo dezaktivirata, če se kartica uporablja
v nasprotju s pogoji, določenimi v teh dokumentu ali v primeru zlorabe ali škodljive uporabe podobe blagovne znamke
„Intimissimi“.
Poleg tega si Verudela d.o.o. in Calzedonia Spa ob pridobitvi informacij pridržujeta pravico do dezaktiviranja
kartice in njene aktivacije / registracije v primeru neuporabe kartice ali nedejavnosti stranke več kot 5 let. V
primeru odpovedi in dezaktiviranja kupec ne bo več mogel uporabljati ugodnosti in storitev My Intimissimi
kartice.
Verudela d.o.o. in Calzedonia Spa nista odgovorni za kakršne koli neposredne ali posredne posledice, ki bi izhajale
iz izvajanja programa zvestobe, na katere nimata vpliva. Verudela d.o.o. in Calzedonia Spa nista odgovorni za
kakršno koli goljufivo, nepravilno ali nezakonito uporabo kartice.
Družbe skupine Oniverse za zasebnost in varstvo osebnih podatkov. Stranke želimo obvestiti o tem, kako obdelujemo njihove osebne podatke po včlanitvi v program zvestobe “My Intimissimi”.
Zlasti moramo obdelati osebne podatke, ki so nam bili posredovani ob registraciji (če v obrazcu za registracijo ni vseh podatkov, označenih z zvezdico, postopka registracije ni možno dokončati; če poteka registracija tekom nakupa in pri njej sodeluje prodajni pomočnik, je obvezen podatek telefonska številka ali e-poštni naslov; če ti podatki niso zagotovljeni, postopka registracije ni mogoče dokončati.) in podatke v zvezi z nakupi na prodajnih mestih Intimissimi. Ti podatki vključujejo na primer ceno in vrsto kupljenih izdelkov. S soglasjem strank lahko uporabimo tudi druge podatke, ki nam jih prostovoljno posredujejo ob registraciji ali informacije o načinu njihove interakcije z nami (v nadaljevanju skupaj »podatki«).
Natančneje, zbiramo lahko:
Podatke lahko, vključno z uporabo elektronskih sredstev, obdelujemo za te namene:
1. Upravljanje programa zvestobe
Upravljanje sodelovanja v programu zvestobe “My Intimissimi”. Podatki bodo uporabljeni za zagotavljanje popustov in
drugih ugodnosti za tiste, ki so vključeni v program, in na splošno za vse povezane pogodbene in administrativne
obveznosti. Pravna podlaga obdelave je sklenitev pogodbe za včlanitev v Program zvestobe.
2. Personalizirana prodajna pomoč
Provision of a personalized assisted sales service dedicated to members of the Loyalty Program who will be able to
take advantage of the help and advice of our sales assistants in all our points of sale where the “My Intimissimi”
Loyalty Program is active. Wherever customers are, they could receive the help and advice of our sales assistants,
with information (e.g. for Intimissimi size, color or pattern) on items purchased in the previous 12 months at any
point of sale Intimissimi or even online. Provided that Intimissimi is a global brand, such use of Data, based on
our legitimate interest, allows us to improve the quality of our services at the point of sale and to ensure a
consistent service to our customers who have joined the “My Intimissimi” Loyalty Program in all our stores. In any
case, if customers do not wish to receive this assistance, it is sufficient that they, at the time of registration
or even at a later time, ask their Data not be used for this purpose.
3. Pošiljanje komercialnih sporočil (»neposredno trženje«)
S privolitvijo strank pošiljanje komercialnih sporočil preko klasične papirne pošte, elektronske pošte, SMS-ov,
stacionarnega in mobilnega telefona, izvajanje tržnih raziskav in merjenje stopnje zadovoljstva z izdelki, ki se
nanašajo na vse blagovne znamke Oniverse (Calzedonia , Intimissimi, Atelier Emé, Tezenis, Falconeri in
Signorvino). Včlanitev v program zvestobe "My Intimissimi" nikakor ni pogojen s podajo soglasja za prejemanje naših
komercialnih sporočil.
4. Oblikovanje profilov
S soglasjem strank pošiljanje prilagojenih komercialnih sporočil na podlagi profila članov ter nakupovalnih in
iskalnih navad ter za razvoj izdelkov in storitev v skladu s preferencami naših strank. Včlanitev v program zvestobe
“My Intimissimi” nikakor ni pogojena s podajo soglasja za profiliranje.
Za boljše razumevanje okusa in zanimanja naših strank za naše izdelke in komuniciranje, lahko – tudi z uporabo
avtomatiziranih sistemov – preučimo podatke, pridobljene ob registraciji v program zvestobe “My Intimissimi”,
nakupe, opravljene na naših prodajnih mestih Intimissimi v zadnjih 12 mesecih, zanimanje za naša sporočila in
novice, ki jih pošiljamo, obisk naših spletnih mest, uporabo naših aplikacij, ki jih lahko razvijemo mi ali tretje
osebe in zanimanje za naše družbene kanale, npr. Facebook (za več informacij si oglejte ustrezne politike
zasebnosti).
Nazadnje lahko obogatimo profil članov s statističnimi podatki, ki jih lahko zakonito pridobimo iz drugih virov: na
primer v zvezi območjem stalnega prebivališča strank (kot so demografski podatki, geo-referenčni podatki itd.) ali v
zvezi z elektronskimi orodji, ki jih stranke uporabljajo za interakcijo z nami. V vsakem primeru je dejavnost
oblikovanja profilov namenjena boljši prilagoditvi naših storitev in nima nobenega pravnega ali drugega pomembnega
vpliva na naše stranke.
5. Statistična analiza
Izdelava statističnih poročil in vedenjskih modelov, da bi preučili - v agregatni obliki - učinkovitost komercialnih
pobud Intimissimi z ekonomskega vidika (npr. uvedba novega izdelka) in obravnavali prihodnje komercialne in
promocijske pobude. Zlasti lahko preučimo informacije v zvezi z nakupi naših strank (tudi v povezavi z drugimi
blagovnimi znamkami Oniverse), državo izvora, starostjo, spolom, podatke, pridobljene s preučevanjem
njihove interakcije, ki jo imajo z nami preko e-pošte, naših spletnih mest in preko aplikacij, ki jih lahko
razvijemo mi ali tretje osebe (za več informacij si oglejte ustrezne politike zasebnosti). Ta uporaba podatkov, ki
temelji na našem legitimnem interesu, nam omogoča analizo – v psevdonimizirani obliki (torej brez informacij, ki jih
je mogoče neposredno pripisati posameznim strankam) – podatkov o strankah, da pridobimo strateške informacije v
zvezi z nakupovalnim vedenjem strank, o načinih, na katere stranke komunicirajo z nami prek različnih
komunikacijskih kanalov ter o učinkovitosti komercialnih in promocijskih pobud, da bi lahko konkurirali glavnim
operaterjem v sektorju.
Upravljavca podatkov za namene »Upravljanje programa zvestobe« in »Personalizirana prodajna pomoč« sta Calzedonia
S.p.A. in Verudela d.o.o.. Calzedonia S.p.A. in Verudela d.o.o. delujeta kot skupna upravljavca, saj skupaj
opredeljujeta sredstva in namene obdelave.
Upravljavec podatkov za namene »Pošiljanje komercialnih sporočil (»Neposredno trženje«)«, »Oblikovanje profilov« in
»Statistična analiza« je Calzedonia S.p.A.
Da bi dosegli namene, za katere uporabljamo podatke, jih moramo posredovati naslednjim kategorijam subjektov:
Zbrani osebni podatki se lahko prenesejo izven Evropske unije. V tem primeru bo prenos potekal v skladu z določili Uredbe EU 2016/679 ("GDPR") (podatki bodo preneseni šele po podpisu Standardnih pogodbenih klavzul, ki jih je odobrila Komisija EU s sklepom 2021/ 914 / EU oziroma v države, ki lahko zagotovijo ustrezno raven varstva osebnih podatkov in s tem prejemnikom odločbe o ustreznosti, ki jo je sprejela Komisija EU).
Člani programa zvestobe »My Intimissimi« lahko kot posamezniki, na katere se nanašajo osebni podatki, pravice, ki jim
jih glede osebnih podatkov podeljuje GDPR, uveljavljajo tako, da pišejo na privacy@calzedonia.com.
Zavezujemo se, da bomo na zahtevo odgovorili v najkrajšem možnem času, v vsakem primeru pa najkasneje v tridesetih
dneh od prejema zahteve. V nekaterih primerih bomo zahtevali kopijo identifikacijskega dokumenta, če bo v zvezi z
zahtevo potrebno preveriti identiteto prosilca.
Posameznik, na katerega se nanašajo osebni podatki, lahko uveljavlja zlasti naslednje pravice:
Kako lahko člani programa zvestobe spremenijo svoje želje ali prekličejo soglasje?
Člani programa zvestobe lahko kadar koli preverijo, spremenijo ali prekličejo dano soglasje v zvezi z nameni
»Pošiljanje komercialnih sporočil (»Neposredno trženje«)« in »Oblikovanje profilov« (vključno z izjavo, da ne želijo
prejemati komercialnih informacij po e-pošti in/ali besedilnih sporočilih) in/ali zahtevajo, da se njihovi podatki
ne uporabljajo za namen »personalizirana prodajna pomoč«.
V zvezi z registracijo, ki jo izvaja spletno mesto, lahko člani programa zvestobe spremenijo svoje nastavitve:
Kako stopiti v stik s Calzedonia S.p.A., Verudela d.o.o. in pooblaščeno osebo za varstvo podatkov podjetja Calzedonia S.p.A. za uveljavljanje pravic posameznika, na katerega se nanašajo osebni podatki?
Stranke lahko uveljavljajo svoje pravice tako, da pišejo upravljavcem podatkov in/ali pooblaščeni osebi za varstvo podatkov Calzedonia S.p.A. na spodnji naslov:
Calzedonia S.p.A.
E-pošta: privacy@calzedonia.com
Sedež: Via Monte Baldo 20, Dossobuono di Villafranca, Verona, Italija.
Pooblaščena oseba za varstvo podatkov Calzedonia S.p.A.: dpo@calzedonia.com
Podjetje Verudela d.o.o.
E-pošta: privacy@calzedonia.com
Sedež: Anžurjeva ulica 2d, 1260 Ljubljana Polje, Slovenija
To obvestilo o zasebnosti je lahko predmet sprememb in posodobitev zaradi sprememb v zvezi z načinom, kako
obdelujemo podatke strank ali druge informacije, ki jim jih posredujemo. Ob vseh spremembah bo v vsakem primeru
zagotovljena popolna zaščita njihovih pravic. Če pride do kakršnih koli sprememb, ki bi lahko omejile jamstva za
varstvo njihovih podatkov ali njihovih pravic glede na trenutno različico, bodo pred začetkom sprememb obdelave
njihovih podatkov nemudoma obveščeni prek kontaktov, ki so jih posredovali in bodo imajo zagotovljeno pravico do
izstopa iz programa zvestobe »My Intimissimi« ali v vsakem primeru pravico do spremembe njihovih soglasij in želja.
V vsakem primeru vabimo naše stranke, da občasno pregledajo posodobljeno Politiko zasebnosti, objavljeno na spletnem
mestu.
Za vse druge informacije v zvezi s My Intimissimi kartico zvestobe lahko kupec obišče spletno mesto
www.intimissimi/si, se obrne na službo za pomoč strankam na 012276690 ali obišče katero
koli trgovino "Intimissimi" in "Intimissimi Uomo", ki sodeluje v programu.
Potrjujem, da sem prebral zgornje predpise in pogoje uporabe, da razumem njihovo vsebino in da sprejemam vse, kar je
tam navedeno
Verudela d.o.o. a company, with registered office in Anžurjeva ulica 2d, 1260 Ljubljana Polje VAT number SI97703958 and Calzedonia S.p.A. with registered office in Malcesine (Verona), 5/3 Portici Umberto Primo street, VAT number 02253210237 make discounts, benefits and services at the "Intimissimi" stores (both direct and affiliates participating in the initiative) and on the website www.intimissimi/si. available to customers who wish to use them. To benefit from these advantages, it is necessary to become a holder of the "My Intimissimi" Card: the issue of the "My Intimissimi" Card (hereinafter the "My Intimissimi" Card) and its use are governed by the following conditions (hereinafter also "Regulations"), which the "recipient customer" must read carefully. The activation of the ‘My Intimissimi’ card, in the manner referred to in point 6 below, implies the Customer’s acceptance of these regulations. Verudela d.o.o. and Calzedonia Spa reserve the right to periodically modify, even partially, these conditions, and the relative modifications will come into force 10 (ten) consecutive days following their publication on www.intimissimi.com/myintimissimi. In the event that the "receiving customer" does not accept the changes made, they will have the right to cancel their registration, which remains however, their right at any time as specified below. The use of the Card, after changes have come into force however, implies the acceptance, of the changes made. Verudela d.o.o. and Calzedonia Spa reserve the right to temporarily or permanently, suspend this loyalty programme at any time, without the Customer being able to oppose anything (subject only to compliance with the rights already acquired by the participants at that time), by notifying them on the website www.intimissimi.com and/or at the points of sale participating in the initiative. These Regulations are always available for consultation at www.intimissimi.com/myintimissimi.
Verudela d.o.o. a company, with registered office in Anžurjeva ulica 2d, 1260 Ljubljana Polje VAT number SI97703958 and Calzedonia S.p.A. with registered office in Malcesine (Verona), 5/3 Portici Umberto Primo street, VAT number 02253210237.
• All "Intimissimi" and "Intimissimi Uomo" stores, participating in the initiative display the related advertising
and information material. The list of stores participating in the initiative can be viewed on the website
www.intimissimi.com/myintimissimi.
• E-commerce site www.intimissimi.com
Slovenian national territory.
This is a promotional initiative consisting of a loyalty programme involving the collection of points on a digital card, the so-called ‘My Intimissimi’ and releasing exclusive benefits to the holders of this card. The purpose of the initiative is to build customer loyalty through a loyalty programme that recognises advantages for customers holding the ‘My Intimissimi’ Card. Without prejudice to what is specified in the premises, in point 7 (’functionality’) and point 10 (’Programme interruption - card deactivation - miscellaneous’), the ‘My Intimissimi’ Card is not subject to expiration
End customers aged 18 or over, who are members of the ‘My Intimissimi’ according to the registration and operating procedures indicated below.
The card to get the “Silver Status” may be released to the Customer in digital format directly at the point of sale or through the website www.intimissimi.com/myintimissimi. Registration for “My Intimissimi” Card requires the creation of a specific “My Intimissimi” account, which will allow the Customer to access his/her own personal page on the brand's e-commerce website.The registration process will prevent under-age customers from subscribing to the loyalty scheme. The activation and registration procedures are consistent with privacy legislation. The “My Intimissimi” Card is personal and may not be transferred. Customer may not activate other Cards while one Card is still valid. The “My Intimissimi” Card is for private use only and commercial use shall not be permitted. Customers may freely ask at any time to have their membership of the loyalty scheme cancelled by contacting customer care on 012276690(The number is subject to charges. The cost is equivalent to the national call rates, the rate depends on the telephone company.), or via www.intimissimi.com/myintimissimi.
The "My Intimissimi" Card will give the customer the opportunity to reach 3 different STATUS by accumulating points on purchases. Depending on the status to which the Customer belongs, they will receive increasing rewards.
Each change of status, as well as any communication relating to participation in the loyalty programme is strictly essential for the provision of the services relating to it (such as, for example, confirmation of registration/cancellation, status changes, allocation of dedicated discounts or of reserved gifts) is considered as necessary to carry out the program itself. Therefore, by accepting this regulation, the Customer agrees to receive such communications which will be sent to the addresses indicated in the programme registration form. Refusal to receive such communications makes it impossible for Verudela d.o.o. and Calzedonia Spa to carry out the programme and provide the related services. Any refusal expressed during the course of the programme will result in the automatic interruption of the same.
The loyalty points will automatically be loaded on the "My Intimissimi" Card activated with each purchase in one of
the "Intimissimi" and "Intimissimi Uomo" points of sale participating in the initiative or via the e-commerce site
www.intimissimi.com/myintimissimi, to the value of one point for each euro spent rounded down (Ex. 1.99 EUR = 1
POINT).
The crediting of points resulting from purchases made on the e-commerce site, will be possible only after
entering the card data in your e-commerce account. The combination of the Card with the e-commerce account must only
be performed once and will be stored by the system for subsequent purchases. To be entitled to points, the Customer
must identify themselves before issuing the receipt by presenting their ‘My Intimissimi’ card or indicating their
surname and first name or the e-mail address issued for the activation of the card. In the case of purchase through
e-commerce, the Customer must access the site by entering their credentials.
Failure to identify the Card holder in the manner indicated above, will not allow points to be loaded, nor will
loading be possible later. The Customer can see their accumulated points balance at any time by requesting it at any
of the ‘Intimissimi’ or ‘Intimissimi Uomo’ points of sale participating in the initiative, or by consulting the
website www.intimissimi.com/myintimissimi.
Points will be loaded and accounted for by the system on a daily basis; in case of technical unforeseen events,
they can be loaded within a longer period of maximum 15 days. Returns will generate the points charge according to
the same criterion as the credit. The issue of the ‘Intimissimi Gift/eGift Card’ will generate the credit of the
related points. Subsequent purchases paid partially/in total with Gift/eGift Card by the card owner will therefore
not generate any credit of points for the value of the receipt paid with Gift/eGift Card. Campaigns of doubling or
tripling points may be envisaged, of which adequate publicity will be given. The Card does not in any way constitute
a payment card; the points accumulated in it cannot be transferred or converted into money or products.
‘My Intimissimi’ Cardholders will also be able to collect points through purchases made within the points of sale in
the Countries indicated in the table below.
The collection of the aforementioned points, will enable them to be credited and achieve the status and use of
prizes provided for in this regulation, in the Slovenian national territory. Loyalty points will be loaded onto the
Customer's ‘My Intimissimi’ Card following the conversion shown in the table below.
Exclusively for purchases made in Russia, loyalty points will be credited upon presentation of the ‘Intimissimi
Club’ Card.
Customers who are part of the "My Intimissimi" loyalty programme can benefit from numerous discounts, promotional operations, prize operations and special initiatives, which will be adequately advertised and communicated from time to time. The Customer will be able to take advantage of the dedicated benefits only upon showing their ‘My Intimissimi’ Card. In particular, the following discounts are defined as:
Verudela d.o.o. and Calzedonia Spa reserve the right to modify, suspend or interrupt the ‘My Intimissimi’ loyalty programme and related services at any time and at its own discretion. Specific communication of such changes, suspensions or interruptions will be given by posting a suitable notice on the website www.intimissimi.com and/or in the stores participating in the initiative. Without prejudice to any other right provided for by law, including the right to compensation for damage, Verudela d.o.o. and Calzedonia Spa may revoke the Customer's right to use the Card and deactivate it if the Card is used in violation of the conditions set out in these Regulations or of use for fraudulent or damaging purposes of the image and of the ‘Intimissimi’ brand. Furthermore, after providing information, Verudela d.o.o. and Calzedonia Spa reserve the right to deactivate the ‘My Intimissimi’ card and its activation/registration, in the event of non-use of the Card or inactivity of the Customer for a period exceeding 5 years. In the event of cancellation and deactivation, the Customer will no longer be able to use the "My Intimissimi" Card advantages and services. Verudela d.o.o. and Calzedonia Spa are not responsible for any consequences, direct or indirect, relating to malfunctions of the loyalty programme that are not dependent on their will. Verudela d.o.o. and Calzedonia Spa are not responsible for any fraudulent, improper or unlawful use of the Card.
The Calzedonia Group companies care about privacy and the protection of personal data. We hereby wish to inform customers about how we process their personal data following the registration to the “My Intimissimi” Loyalty Program.
We need to process the personal data provided to us at the time of registration (failure to provide the data marked with an asterisk involves the inability to complete the registration process, in case of registration carried out in each point of sale with the support of the sales assistants, the phone number or email address are mandatory data. Failure to provide these data involves the inability to complete the registration process) and the data relating to purchases made at points of sale Intimissimi. These data include, for example, the price and type of products purchased. With customers’ consent, we may also use other information that they freely provide to us at the time of registration or concerning the way they interact with us (hereinafter, collectively, the "Data").
More precisely, we could collect:
We may process Data, including by electronic means for these purposes:
1. Loyalty Program Management
Management of participation to the “My Intimissimi” Loyalty Program. The Data will be used to provide the
discounts and benefits provided for those enrolled in the program and, more generally, for all related
contractual and administrative obligations. The legal basis of the processing is the execution of the contract
of subscription in the Loyalty Program.
2. Personalized assisted sale
Provision of a personalized assisted sales service dedicated to members of the Loyalty Program who will be able
to take advantage of the help and advice of our sales assistants in all our points of sale where the “My
Intimissimi” Loyalty Program is active. Wherever customers are, they could receive the help and advice of our
sales assistants, with information (e.g. for Intimissimi size, color or pattern) on items purchased in the
previous 12 months at any point of sale Intimissimi or even online. Provided that Intimissimi is a global brand,
such use of Data, based on our legitimate interest, allows us to improve the quality of our services at the
point of sale and to ensure a consistent service to our customers who have joined the “My Intimissimi” Loyalty
Program in all our stores. In any case, if customers do not wish to receive this assistance, it is sufficient
that they, at the time of registration or even at a later time, ask their Data not be used for this purpose.
3. Sending of commercial communications (“Direct Marketing”)
With our customer’s consent, sending of commercial communications through the traditional paper mail service,
e-mail, SMS, landline and mobile phone, carrying out market research and surveying the degree of satisfaction
regarding products relating to all the brands of the Calzedonia Group (Calzedonia, Intimissimi, Atelier Emé,
Tezenis, Falconeri and Signorvino). Subscription to the " My Intimissimi" Loyalty Program is in no way
conditional on the release of consent to receive our commercial communications.
4. Profiling
With our customer’s consent, sending of personalized commercial communications based on subscribers’ profile and
purchasing and browsing habits as well as to develop products and services consistent with the preferences of
our customers. Subscription to the “My Intimissimi” Loyalty Program is in no way conditional on the release of
consent to profiling.
In particular, in order to better understand our customers’ tastes and interest in our products and
communications, we may examine - also through the use of automated systems – the information provided at the
time of the registration to the “My Intimissimi” Loyalty Program, the purchases made at our Intimissimi points
of sale in the last 12 months, the interest in our communications and newsletters, the attendance of our
websites, the use of our Apps that may be developed by us or third parties, and the interest in our social
channels, e.g. Facebook, (for more information, please consult the respective privacy notices).
Finally, we may enrich the subscribers’ profile with statistical information that we may lawfully acquire from
other sources: for example, in relation to their area of residence (such as demographic information,
geo-referencing data, etc.) or to the electronic tools that they use to interact with us. In any case, this
profiling activity is aimed at better personalizing our services and does not have any legal or other
significant effect on our customers.
5. Statistical Analysis
Creation of statistical reports and behavioral models in order to examine - in aggregate form - the
effectiveness from an economic point of view of the commercial initiatives (e.g. launch of a new product) of
Intimissimi and to address future commercial and promotional initiatives. In particular, we may examine
information relating to our costumers’ purchases (also in relation with the other brands of Calzedonia Group),
country of origin, age, gender, information obtained by examining their interaction with us, through e-mails,
our websites and through the Apps that may be developed by us or by third parties (for more information, please
consult the respective privacy notices). This use of Data, based on our legitimate interest, allows us to
analyze - in pseudonymized form (therefore without information directly attributable to individual customers) -
customer data to obtain strategic information relating to customer purchasing behavior, the ways in which
customers interact with the company through the various communication channels and the effectiveness of
commercial and promotional initiatives, to be able to compete with the main operators in the sector.
The Data Controllers for the purposes named “Loyalty Program Management” and “Personalized assisted sale” are
Calzedonia S.p.A. and Verudela d.o.o. Calzedonia S.p.A. and Verudela d.o.o. act as Joint Controllers since they
together define the means and purposes of processing.
The Data Controller for the purposes named “Sending of commercial communications (“Direct Marketing”)”,
“Profiling” and “Statistical Analysis” is Calzedonia S.p.A.
To achieve the purposes for which we use Data, we need to communicate them to these categories of subjects:
Personal data collected may be transferred outside the European Union. In this case, the transfer will take place in compliance with the provisions of EU Regulation 2016/679 ("GDPR") (in particular, the data will be transferred only after signing the Standard Contractual Clauses approved by the EU Commission with decision 2021/914 / EU or to countries able to guarantee an adequate level of protection of personal data and therefore recipients of an Adequacy Decision adopted by the EU Commission).
The “My Intimissimi” Loyalty Program subscribers, as Data Subjects, can exercise the rights that the GDPR grants
to them over their personal data by writing to privacy@calzedonia.com
We undertake to respond to the request as soon as possible and in any case no later than thirty days from
receipt of the report. In some cases, we will ask for a copy of an identification document if, in connection
with the request, it becomes necessary to verify the identity of the applicant.
In particular, the Data Subject can exercise the following rights:
How can subscribers in the Loyalty Program change their preferences or withdraw consent?
At any time, subscribers in the Loyalty Program may check, modify or revoke their consent in relation to the
purposes named “Sending of commercial communications (“Direct Marketing”)” and “Profiling” (including by
declaring that they do not wish to receive commercial information by email and/or text messages) and/or request
that their Data not be used for the purpose named “Personalized assisted sale”.
Regarding the registration carried out by website, subscribers in the Loyalty Program can change their
preferences:
How to contact Calzedonia S.p.A., Verudela d.o.o. and the Data Protection Officer of Calzedonia S.p.A. to exercise Data Subject’s rights?
Customers may exercise their rights by writing to the Data Controllers, and/or Data Protection Officer of Calzedonia S.p.A. at the address below:
Calzedonia S.p.A.
Email: privacy@calzedonia.com
Registered office: Via Monte Baldo 20, Dossobuono di Villafranca, Verona, Italy.
The Data Protection Officer of Calzedonia S.p.A.: dpo@calzedonia.com
Verudela d.o.o.
Email: privacy@calzedonia.com
Registered office: Anžurjeva ulica 2d, 1260 Ljubljana Polje, Slovenia
This Privacy Notice may be subject to changes and updates because of changes concerning the way we process
customers’ Data or other information provided to them hereunder. Any changes will ensure, in any case, the full
protection of their rights. If any changes are made that may limit the guarantees for the protection of their
Data or their rights with respect to the current version, before the processing of their Data begins in the new
manner, they will be promptly informed through the contacts provided and they will be guaranteed the right to
cancel from the “My Intimissimi” Loyalty Program or, in any case, to modify their consents and preferences. In
any event, we invite our customers to review the updated Privacy Policy published on the Site from time to time.
For any other information relating to ‘My Intimissimi’ Card, the Customer can check the website
www.intimissimi/si, or contact customer care at 0458613600 (The number is subject to charges. The cost is
equivalent to the national call rates, the rate depends on the telephone company.), Or at each ‘Intimissimi’ and
‘Intimissimi Uomo’ sales outlet participating in the initiative.
I confirm that I have read the above Regulations and Terms of Use, that I have understood their content and that
I accept everything provided therein
Last Update: 27.03.2024.