You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the Track/return your order page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.
Currently, all orders placed on intimissimi.com cannot be modified or canceled. You can return your order free of charge if you are not satisfied with the items received. For more information please consult the Returns section.
The cost of the express delivery is 8,95 €, for standard delivery is 4,95 € and it is free for orders over 75€. If you select delivery to an Intimissimi store, shipping is free.
The estimated delivery for the express shipping is 1-2 working days, 3-4 working days for standard delivery and 5 days for in-store pick up. Please be informed that during the holidays and the sales period, your purchase could be delayed on shipping.
Yes, you can always change your mind on intimissimi.com and return the items free of charge through the return online procedure that you can find on your Track/return your order page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
The refund will be made using the payment method chosen for the online purchase. The refund will be made as soon as possible, no later than 14 days from your return request (for orders made with a Credit Card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
You can buy an e-Gift Card following this link.
You will be able to choose between two exclusive options: the gift pack and the
Extremely elegant, the gift packs are made from stiff cardboard. They feature a metallic logo and are available in three different sizes, so you can be sure one will be the right fit for your purchase.
Don't worry, though. We will see to getting the size that best suits your purchase! Opt for the gift pack and, if you want to personalize your message, just fill in the blank field where it says “Write your message”.
Otherwise, you can wrap your own presents using the gift-wrap kit which contains 2 stylish paper bags in 2 different sizes, 1 sheet of tissue paper decorated with the Intimissimi logo, 3 metallic stickers, and a card in an envelope for you to write your own personal message. You can add as many wrapping-paper kits as you need.
Opt for one of the two solutions before proceeding to the checkout and click “Save”. The sum payable for your order will be automatically updated according to your choice.
Customer Service is active all year long except the following holidays:
NEW YEAR’S DAY JAN 1ST
EPIPHANY JAN 6TH
LABOUR DAY MAY 1ST
THE ASSUMPTION AUG 15
ALL SAINTS’ DAY NOV 1ST
CHRISTMAS EVE DEC 24TH
CHRISTMAS DAY DEC 25TH
ST. STEPHEN’S DAY DEC 26TH
NEW YEAR'S EVE DEC 31ST