Frequently asked questions

• I have not received my order yet. What should I do?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the Track/return your order page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

• I need help with placing an order, what can I do?

  Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link). We kindly ask you to send us the following information:
  - list of products that you want to order (quantity, color, size)
  - contact details (name, surname, email address, phone number)
  - delivery details (full address for home delivery or store).
  If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy. .

• I have just made my order and wish to cancel/modify it, what can I do?

  Currently, all orders placed on intimissimi.com cannot be modified or canceled. You can return your order free of charge if you are not satisfied with the items received. For more information please consult the Returns section.

• How much do I have to pay for the shipping of my order?

  The cost of the express delivery is 8,95 €, for standard delivery is 4,95 € and it is free for orders over 75€. If you select delivery to an Intimissimi store, shipping is free.

• What is delivery time for my online order?

  The estimated delivery for the express shipping is 1-2 working days, 3-4 working days for standard delivery and 5 days for in-store pick up. Please be informed that during the holidays and the sales period, your purchase could be delayed on shipping.

• Can I return the items bought online?

  Yes, you can always change your mind on intimissimi.com and return the items free of charge through the return online procedure that you can find on your Track/return your order page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

• How and when will I receive a refund for my return?

  The refund will be made using the payment method chosen for the online purchase. The refund will be made as soon as possible, no later than 14 days from your return request (for orders made with a Credit Card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

• Can I purchase an e-gift card online?

  You can buy an e-Gift Card following this link.

• Can I receive my order in a gift package?

  You will be able to choose between two exclusive options: the gift pack and the wrapping-paper kit.
  Extremely elegant, the gift packs are made from stiff cardboard. They feature a metallic logo and are available in three different sizes, so you can be sure one will be the right fit for your purchase.
  Don't worry, though. We will see to getting the size that best suits your purchase! Opt for the gift pack and, if you want to personalize your message, just fill in the blank field where it says “Write your message”.
  Otherwise, you can wrap your own presents using the gift-wrap kit which contains 2 stylish paper bags in 2 different sizes, 1 sheet of tissue paper decorated with the Intimissimi logo, 3 metallic stickers, and a card in an envelope for you to write your own personal message. You can add as many wrapping-paper kits as you need.
  Opt for one of the two solutions before proceeding to the checkout and click “Save”. The sum payable for your order will be automatically updated according to your choice.

• How and when can I contact Customer Service?
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  You can always contact us via webform, phone, chat, or by writing to hello@intimissimi.com.
  Customer Service is active from Monday to Saturday from 08:00 to 20:00* all year long except the following holidays:
  
  January 1st
  January 6th
  Easter Monday
  May 1st
  May 30th
  Corpus Christi
  August 15th
  November 1st
  November 18th
  24-25-26 December
  December 31st
  
  * The aforementioned times may be subject to change during periods of intense activity.