• How can I return items from an online order to a store?

    Order on and try on your products. If they don't meet your expectations, you can return them for free to one of our stores.
    If you want to return your products to an Intimissimi store, just follow these steps:

    • 1 Go to "FOLLOW YOUR ORDER/RETURN" or to your account
    • 2 Click on "RETURN REQUEST", fill out the return form online and select "Return to store".
    • 3 Prepare the package and take it to the selected store. At the end of the process, you will obtain the Return Authorization. Please wait 1 day before taking the parcel and the Return Authorization to the selected store. Remember that from the moment you filled in the online return application, you have 10 days to go to the selected store.
    • 4 You will be refunded via the payment method you originally used to place your online order. Please kindly note that stores can't refund you in cash.
  • Can I change the selected store after filling in the return form online?

    It is not possible to change the store for return once you have completed the return procedure online.

  • Can I exchange the items from my order in a store?

    This option is not available. You can return the items you do not want to keep for free and place a new order.

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