• I have not received my order yet. What should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the Track/return your order page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel/modify it, what can I do?

    Currently, all orders placed on intimissimi.com cannot be modified or canceled. You can return your order free of charge if you are not satisfied with the items received. For more information please consult the Returns section.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • Can I place an order by phone?

    We don't offer this kind of service.

  • I have a promotional code/discount. How can I use it online?

    When placing your order, you will be able to enter the code in the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

  • I'm not sure about the bra size or style, what can I do?

    You can use our "The Perfect Bra" app to discover the right bra size and the right style for any occasion.

  • How often do you get new products on your website?

    Each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to always be updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks. If you see a product on the website that is still not available to order and has a "Coming soon" banner, you can subscribe to receive a notification when the product becomes available online. All you have to do is go to the product page, choose the color and size, and insert your email address. If you are a logged user, you can simply add the product to your wish list.

  • How can I be notified when a product is back in stock?

    If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.

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