• What are the accepted payment methods?

    On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Apple Pay (only on Apple devices), Gift Card / e-Gift Card.

  • Can I pay with bank transfer?

    At the moment it is not possible to pay with a bank transfer.

  • Can I pay my order with a physical Gift Card bought in a store?

    Yes, the Gift Cards bought in our physical stores can be used online on intimissimi.com. At checkout you will need to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.

  • When is the amount charged on my credit card?

    For payments made via credit card and PayPal, the amount of your order will be authorized automatically and charged only when your order is shipped.

  • Why does my payment seem charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Is my payment safe?

    Payment is completely secured by one of the most important global certificate authority which is Comodo. Furthermore, all the information entered to make your purchase is in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Where can I find my Invoice?

    Your invoice is ready for download in the "Track/Return your order" area on our website.

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