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You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the Track/return your order page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.
Please contact our Customer Service. We will be happy to place an order on your behalf with credit
card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).
If you are already registered on our website, please indicate whether you want us to place your order
as a logged-in registered user or as a guest. We would like to assure you that your personal data will
be processed in accordance with our Privacy policy.
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The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The cost of the standard delivery is 4,95€ and the standard delivery is free for orders over 75€. The cost of express shipping is 9,50€. If you select delivery to an Intimissimi store, the shipping is always free.
The expected delivery time is from 7 to 8 business days for standard, and 48h for the express delivery from the date of shipment. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.
Yes, you can always change your mind on intimissimi.com and return the items free of charge through the online return procedure that you can find on your Track/return your order page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
The refund will be made using the payment method chosen for the online purchase. The refund will be made as soon as possible, no later than 14 days from your return request (for orders made with a Credit Card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
You can buy an e-Gift Card following this link.
Intimissimi offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
You can always contact us via webform, phone, chat, or by writing to hello@intimissimi.com.
Customer Service is active from Monday to Saturday*, all year long except the following holidays:
January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1st
November 18th
24-25-26 December
December 31st
* The aforementioned times may be subject to change during periods of intense activity.