Deliveries

Delivery to store

3-4 business days, FREE

Standard Delivery

within 7 - 8 working days, €4.95

Express delivery

48 hour, €9.50

Delivery to store

• Can I have my order sent to an Intimissimi store?

  Yes, before proceeding to payment select "Pick up in-store" and search for your nearest store.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to the store is 3-4 business days. During the sale period and holidays, it can take longer due to an increased number of orders.

• How can I track my in-store order?

  There is no tracking number for in-store delivered orders. You can check the status of your order in the "TRACK/RETURN YOUR ORDER" option on the website.

• Can I receive my order in an Intimissimi store and pay with cash?

  Cash on delivery payment option is not available at the moment. You can pay your order with the following payment methods: Credit Card, PayPal, Apple Pay, Amazon Pay, Google Pay, Gift Card / e-Gift Card.

• What should I present in store to collect my order?

  Please come to the store with the printed confirmation email and your identity document.

• Can I send someone else to pick up my order?

  Any person can come to the store and pick up the order with the printed confirmation email and a copy of your identity card.

• I did not receive my online order sent to the store on time, how do I receive a refund?

  After the 10 days available for collection, you will receive an email informing you of the re-credit of your order through the same payment method used when entering the order. The display of the crediting may vary depending on the timing of your reference bank.

COURIER DELIVERY

• How much is shipping and who delivers my order?

  The price for a 48-hour express delivery is 9,50 €. The price for a standard delivery is 4,95 €. UPS is the carrier for your delivery. The standard shipping is always free for "My Intimissimi" loyalty club members and for orders over 80 €.

• What is the delivery time for my online order?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or within 7 - 8 working days (standard delivery). Any order placed after that time will be dispatched on the next business day.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by going to "TRACK/RETURN YOUR ORDER" or in your account option on the website.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.