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How can I return my order?

To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Intimissimi" account. If you are not registered with Intimissimi.com, you can directly access the "ORDER STATUS AND RETURN" section. You will find in the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. Once you have printed your Return Authorization, you can take the parcel to the selected store. The refund will always be made with the same method of payment chosen at the time the order is made. Remember that you have 10 days (from the moment you filled in the online return application) to go to the store. The point of sale can't return the amount of your return in cash.

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