Frequently asked questions

• I have not received my order yet. What should I do?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the TRACK/RETURN YOUR ORDER page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

• I need help with placing an order, what can I do?

  Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link). We kindly ask you to send us the following information:
  - list of products that you want to order (quantity, color, size)
  - contact details (name, surname, email address, phone number)
  - delivery details (full address for home delivery or store).
  If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy. .

• I have just made my order and wish to cancel / modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• How much is shipping and who delivers my order?

  The cost of the standard home delivery is 95 KR and for standard delivery to a pick-up point 69 KR. Both deliveries are free for any order over 699 KR.
  PostNord will take care of your delivery. Shipping is free for My Intimissimi loyalty program customers and delivery to store.
  The cost of delivery is fixed and is not based on the quantity of products delivered.

• What is delivery time for my online order?

  Order before 9 AM CET and your goods will be delivered within 4 working days (Standard home and standard delivery to a pick-up point). Any orders made after that time will leave our warehouses on the next business day.
  For store delivery, it will take 4-5 business days.
  During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

• Can I return the items bought online?

  Yes, on intimissimi.com you have 30 days from the day of receipt of your order to return your items. You always have the right to change your mind and return your products by filling out the online form that you can find at the bottom of the page by entering the "RETURNS" sections after logging in to your account.
  If you purchased as a guest (Quick Buy), you can find the form by accessing the order status at the bottom of the page on "Follow your order/return".
  You have the choice between two return methods: return to the store and return by carrier. See the "Returns" section for more information.
  

• I'm not sure about the bra size or style, what can I do?

  You can use our "The Perfect Bra" app to discover the right bra size and the right style for any occasion.

• What is "My Intimissimi" loyalty card and why sign up?

  It is a loyalty program which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

• How and when can I contact Customer Service?

  You can always contact us via webform, phone, chat, or by writing to hello@intimissimi.com. Customer Service is active from Monday to Saturday from 08:00 to 20:00* all year long except the following holidays:
  
  January 1st
  January 6th
  Easter Monday
  May 1st
  May 30th
  Corpus Christi
  August 15th
  November 1st
  November 18th
  24-25-26 December
  December 31st
  
  * The aforementioned times may be subject to change during periods of intense activity.