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Standard delivery to a Postnord Pick-up point
3–4 working days (3 working days for orders placed before 11:59 PM), 69 kr
Standard home delivery
4–5 working days (4 working days for orders placed before 8:00 AM)., 95 kr
Express home delivery
3–4 working days (3 working days for orders placed before 08:00 AM), delivered by PostNord, 109 kr
Delivery to the store
4-5 working days, Free
The cost of the standard home delivery is 95 KR and for standard delivery to a pick-up point 69 KR. The cost for express home delivery is 109 KR. Both standard deliveries are free for any order over 759 KR. Standard shipping is free for My Intimissimi loyalty program customers and delivery to store. The cost of delivery is fixed and is not based on the quantity of products delivered.
Orders made until 23.59pm will be delivered within 3 working days for delivery to a pick up point. Orders made before 8 AM CET will be delivered within 3 workings days for express delivery and 4 working days for standard home delivery / store delivery. Any orders made after these times will leave our warehouses on the next business day. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.
You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the TRACK/RETURN YOUR ORDER page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.
Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.
No, make sure that someone is present at the chosen delivery address.
Yes, you can! Before proceeding to payment, you will be able to pick an Intimissimi store as a delivery option. The delivery will take from 4-5 business days and it's free of charge. You will receive a confirmation e-mail as soon as the order is in store.
The delivery will take from 4-5 business days. You will receive an e-mail confirmation as soon as your order is delivered to the store and from then you will have 10 days to pickup your purchase. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.
Currently, we do not offer this type of payment. You can learn more about it in our Payments section.
Please log into your account and make sure you used the correct email address during your purchase. In case you are not a registered member, you can visit "Follow your order/return" to check your order. If the email used is correct, please contact our Customer Service for more information about your order.
Yes, someone else can pickup your order instead of you, as long as they present the e-mail confirmation and a copy of your ID card.
If you do not pick up your order in the 10 days after delivery, you will receive an e-mail stating that the order will be refunded to the original payment method used during the purchase. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
