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Customer service
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How can I contact the physical store?
You can contact your selected physical store by phone. To find their number, use our Store Locator where all contact details are listed
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What are the opening hours of physical stores?
Opening hours may vary by store. You can find them in our Store Locator.
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Is it possible to return or exchange items purchased in physical stores?
Items can be returned or exchanged within 30 days of purchase at any Intimissimi store (receipt required). Use our Store Locator to find your preferred store and its contact information.
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How can I file a complaint about items purchased in a physical store?
If you would like to file a complaint, please visit any Intimissimi store with the item and proof of purchase. Complaints can be filed at any store.
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Is it possible to change the size of the bra?
Yes, we offer a bra reduction tailoring service for purchases in our physical stores. The sales associate will take your measurements and order a bra in your custom size from our warehouse. The product can be delivered to the physical store or to an address of your choice. The service is free for members of the MyIntimissimi loyalty program. If you are not yet a member, we encourage you to register here . For customers not registered with MyIntimissimi, the band reduction service is charged at 109 SEK. If the item is on sale, the service fee will also apply to Loyalty Customers.
