RETURN WITH THE CARRIER

• How can I return items from an online order?

  On Intimissimi.com you have the opportunity to return the products with the carrier.
  Follow the steps below:

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    1 Go to "FOLLOW YOUR ORDER/RETURN" or log in to your account.
  • 
    2 Fill out the return form online and select "RETURN BY COURIER".
  • 
    3 Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Intimissimi will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
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    4 Once your items arrive in the warehouse and your return is approved, you will be refunded according to the payment method selected during the return request online.
• How long do I have to return my items?

  You have up to 30 days from delivery to change your mind and make your return request.

• Can I return different orders in a single shipment?

  Please return each order separately with the corresponding return label in order for the refund to be processed correctly.

• Can I exchange items bought online?

  Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Intimissimi point of sale in Sweden. You have 30 days from the delivery of your order to return the products to the store of your choice.

• Where can I find the return label?

  To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the "Track/return your order" section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the "Download the label" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.

• I have already filled out the online return form and I want to change it, what can I do?

  The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles you can return or exchange them at any Intimissimi point in Sweden. You have 30 days from the delivery of your order to return the products to the store of your choice.

• I have filled in and sent the return form, but I have second thoughts and wish to keep the items, what can I do?

  If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier.

• UPS did not pick up my package on the arranged day. What should I do?

  Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to an UPS Access Point.

• When will I receive the refund for my return?

  You will be refunded through the original payment method. The refund will be made as soon as possible, no later than 14 days from your return request (for orders made with a credit card, PayPal and Klarna and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier.

RETURN TO STORE

• How can I do the return to store?

  You can return items to an Intimissimi store within 30 days of the delivery. Please follow these steps:
  1) Drop off your items at any Intimissimi point of sale in Sweden.
  2) You will have the option to choose between exchanging the item (s) or getting a refund.
  3) If you opt for a refund, you have the choice between several refund methods among those accepted at the point of sale where you have decided to make your return.
  We would like to point out that the point of sale is not required to return the amount of your return in cash.

• Do I have to pay for my in-store return?

  No, returns to store are free of charge.

• How will I get my refund?

  The refund will be made within 14 days of the return to the payment method you chose at the store.

• Can I exchange the items in store?

  Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Intimissimi point of sale in Sweden. You have 30 days from the delivery of your order to return the products to the store of your choice.