RETURN WITH THE CARRIER

• How can I return items from an online order?

  On Intimissimi.com you have the opportunity to return the products with the carrier.
  Follow the steps below:

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    1 Go to "FOLLOW YOUR ORDER/RETURN" or to your My Intimissimi page.
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    2 Fill out the return form online and select "RETURN BY COURIER".
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    3 Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Intimissimi will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
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    4 You will be refunded through the original payment method.
• Where can I find the return label?

  You can find the label by simply going to the homepage, clicking on "Follow your order/return" and then enter your order number and last name. Select "Return" and then click on the "Download the label" box.

• UPS did not pick up my package on the arranged day. What should I do?

  Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.

• Can I return different orders in a single shipment?

  Please return each order separately with the corresponding documents (return authorization and return label) in order for the refund to be processed correctly.

• When will I receive the refund for my return?

  You will be refunded through the original payment method. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

• How will I receive my refund if I have placed an order using a Gift Card?

  In this case, we ask you to provide us with your bank account details. The refund will be made in the shortest possible time and will not take longer than 14 business days.