Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
On Intimissimi.com you have the opportunity to return the products with the carrier.
Follow the steps below:
You can find the label by simply going to the homepage, clicking on "Follow your order/return" and then enter your order number and last name. Select "Return" and then click on the "Download the label" box.
Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.
Please return each order separately with the corresponding documents (return authorization and return label) in order for the refund to be processed correctly.
You will be refunded through the original payment method. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
In this case, we ask you to provide us with your bank account details. The refund will be made in the shortest possible time and will not take longer than 14 business days.