How can I help you?

Select a type of request so that we can assist you better.

  • What are the accepted payment methods?

    On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Apple Pay.

  • Is my payment safe?

    Payment is completely secured by one of the most important global certificate authority which is Comodo. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Can I pay with bank transfer?

    At the moment it is not possible to pay with bank transfer.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • Why does my payment seem charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments come out physically from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Can I place an order by phone?

    We don't offer this kind of service.

  • Can I pay my order with the Gift Card?

    At the moment such option is not provided.

  • Where can I find my Invoice?

    Your invoice is ready for download in the "Follow your order/return" area on our website.

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