PRIVACY POLICY

Purpose: to allow web browsing; to carry out aggregate statistical analysis aimed at measuring the correct functioning of this website and, in the event of computer crimes, to ascertain any responsibility.

Processed data: IP addresses, domain names, URIs. These data are acquired by the IT systems responsible for the proper functioning of this website.

Legal basis: Provision of services aimed at allowing users to browse this website;

Retention period: 30 days after the collection, unless legal provisions or provisions of Public Authorities impose a different retention time in relation to investigations related to any computer crimes.

Purpose: we provide you with an assistance service (via chat, telephone, e-mail, online form) for any request relating to the purchase of our products or the use of our services. The phone calls to customer care are recorded-this way we can evaluate to improve the quality and efficiency of the service provided to our customers. We also retain your requests for assistance if they are related or connected to a claim made by you against us or are necessary for the protection of our rights.

Processed data: data necessary to reply to the requests that you will address to our Customer Care (in particular, for the chat assistance service, we will ask you to provide your name and your e-mail address, phone calls recorded will be limited to less than 30% of the total calls received on a daily basis)

Legal basis:

• execution of the contract for the purchase and sale of products or pre-contractual measures adopted following your request;
• legitimate interest in defending our rights in or out of court, in the event of legal claims or litigation;
• regarding chat support service, legitimate interest in preventing the so-called "Chat spam”;
• regarding the recording of phone calls, legitimate interest in improving the quality and effectiveness of the service provided.

Retention period: time strictly necessary to fulfill your request and for the next 10 years for defense purposes in case of any claims or disputes. Recordings of telephone calls will be retained for a time not exceeding 93 days

Purpose: collect information about your interests and preferences, and your opinion about the quality of our products, our online and point-of-sale services and our customer service. Some questionnaires are intended for all our customers, others are available to loyalty customers or following your request to our customer service.

Processed data: Depending on the survey, the following may be processed: your name, your contact details, your order number, the number of the ticket that has been assigned to your request for assistance, data provided during the completion of the survey 

Legal basis: the user's specific consent given by filling in each survey.

Retention period: up to 1 year after their collection.

Purpose: sending of commercial communications through the traditional paper mail service, e-mail, SMS, landline and mobile phone, social platforms (e.g. Instagram, Tik Tok, Facebook, etc), carrying out market research and surveying your degree of satisfaction regarding products relating to all the brands of Oniverse (Calzedonia, Intimissimi, IUMAN Intimissimi, Atelier Emé, Tezenis, Falconeri and Signorvino).

Processed data: contact details (e.g. name, surname, e-mail address, telephone number, home/residence address).

Legal basis: your consent that you may revoke at any time by writing to privacy@oniverse.it

Retention period: until you revoke your consent.

Purpose: We will use the information about your profile and purchasing habits: (i) to send you exclusive communications and offers designed for you, if you have consented to receive promotional communications; (ii) also - if you are a member of our loyalty program - to give you preferential access to our customer service based on your purchasing history; and (iii) to develop products and services consistent with our customers' preferences.

Processed data: data relating to your purchases – also relating to the other brands of Oniverse (Calzedonia, Intimissimi, IUMAN Intimissimi, Atelier Emé, Tezenis, Falconeri e Signorvino) - your country of origin, your gender and your age, your interaction with us through our websites and through the Apps that may be developed by us or by third parties – and through our social channels (e.g. Facebook). Finally, we may enrich your profile with statistical information that we may lawfully acquire from other sources: for example, in relation to your area of residence (such as demographic information, geo-referencing data, etc.) or to the electronic tools that you use to interact with us.

Legal basis: your consent that you may revoke at any time by writing to privacy@oniverse.it

Retention period: Data will be retained for 3 years, except for gender, age and country of origin which will be retained until your consent is withdrawn.

Purpose: sending of during the navigation on Intimissimi or IUMAN Intimissimi website and on other different websites, sending instant messages (pop-up) displayed on your browser and regarding our products, services and commercial news.

Processed data: IP addresses.

Legal basis: your consent. Notifications can be interrupted at any time by changing the settings of the browser.

Retention period: until you revoke your consent.

Purpose: creation of statistical reports and behavioural models in order to examine - in aggregate form - the effectiveness from an economic point of view of the commercial initiatives (e.g. launch of a new product) and to address future commercial and promotional initiatives.

Processed data: information relating to your purchases (including in relation to Oniverse's other brands), country of origin, age, gender, information obtained by reviewing your interaction with us, through e-mail, our websites, and through Apps that may be developed by us or by third parties (for more information, please see the relevant privacy policies).

Legal basis: legitimate interest of Tezenis S.p.A. and Calzedonia S.p.A. to analyse - in pseudonymised form (therefore without information directly attributable to individual customers) - customer data to obtain strategic information relating to the ways in which customers interact with the company through the various communication channels and the effectiveness of commercial and promotional initiatives, in order to be able to compete with the main operators in the sector.

Retention period: The other personal data will be kept - in pseudonymised form - for a period of 3 years.

Purpose: to safeguard the rights of the Company, including in potential disputes. For this purpose the Company will storage the data and it will be able to use them for the exercise or defense of legal claims, even before any actual litigation arises.

Processed data: all data collected for the other purposes indicated in this policy, insofar as relevant to potential disputes.

Legal basis: legitimate interest in defending our rights in or out of court, in the event of legal claims or litigation

Retention period: For the time necessary for the purpose for which the data are collected and for 10 years thereafter. in the event of litigation, the data will be retained for the duration of the procedure until the final decision is made.