PRIVACY NOTICE

Purpose: to allow web browsing; to carry out aggregate statistical analysis aimed at measuring the correct functioning of this website and, in the event of computer crimes, to ascertain any responsibility.

Processed data: IP addresses, domain names, URIs. These data are acquired by the IT systems responsible for the proper functioning of this website.

Legal basis:

• Provision of services aimed at allowing users to browse this website;
• Legitimate interest consisting in ensuring the proper functioning of IT systems and in proceeding with the investigation of possible crimes (possibly also based on the existence of a legal obligation).

Retention period: 30 days after the collection, unless legal provisions or provisions of Public Authorities impose a different retention time in relation to investigations related to any computer crimes.

Purpose: we provide you with an assistance service (via chat, telephone, e-mail, online form) for any request relating to the purchase of our products or the use of our services. The phone calls to customer care are recorded-this way we can evaluate to improve the quality and efficiency of the service provided to our customers. We also retain your requests for assistance if they are related or connected to a claim made by you against us or are necessary for the protection of our rights.

Processed data: data necessary to reply to the requests that you will address to our Customer Care (in particular, for the chat assistance service, we will ask you to provide your name and your e-mail address, phone calls recorded will be limited to less than 30% of the total calls received on a daily basis).

Legal basis:

• execution of the contract for the purchase and sale of products or pre-contractual measures adopted following your request;
• legitimate interest in defending our rights in or out of court, in the event of legal claims or litigation;
• regarding chat support service, legitimate interest in preventing the so-called "Chat spam”;
• regarding the recording of phone calls, legitimate interest in improving the quality and effectiveness of the service provided.

Retention period: time strictly necessary to fulfil your requests; recordings of phone calls will be kept for a period not exceeding 93 days. If a claim or legal proceedings are filed, any related requests for assistance will be retained for 10 years.

Purpose: Collect information about your interests and preferences, and your opinion about the quality of our products, our online and point-of-sale services and our customer service. Some questionnaires are intended for all our customers, others are available to loyalty customers or following your request to our customer service.

Processed data: Depending on the survey, the following may be processed: your name, your contact details, your order number, your loyalty card number, the number of the ticket that has been assigned to your request for assistance, data provided during the completion of the survey

Legal basis: the user's specific consent given by filling in each survey.

Retention period: up to 1 year after their collection. If you have filled in your interests and preferences in the relevant section of your personal area but abandoned the questionnaire before its completion, the data entered up to that point will be stored for 4 months to enable you to resume filling in from the point where you stopped.

Purpose: sending of commercial communications through the traditional paper mail service, e-mail, SMS, landline and mobile phone, carrying out market research and surveying your degree of satisfaction regarding products relating to all the brands of Oniverse (Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Atelier Emé, Tezenis, Falconeri and Signorvino).

Processed data:contact details (e.g. name, surname, e-mail address, telephone number, home/residence address).

Legal basis: your consent that you may revoke at any time by writing to privacy@oniverse.it or logging in in your reserved area.

Retention period: until you revoke your consent.

Purpose: We will use the information about your profile and purchasing habits: (i) to send you exclusive communications and offers designed for you, if you have consented to receive promotional communications; (ii) also - if you are a member of our loyalty program - to give you preferential access to our customer service based on your purchasing history; and (iii) to develop products and services consistent with our customers' preferences.

Processed data: data relating to your purchases – also relating to the other brands of Calzedonia Group (Calzedonia, Intimissimi & IUMAN Intimissimi Uomo, Atelier Emé, Tezenis, Falconeri e Signorvino) - your country of origin, your gender and your age, your interaction with us through our websites and through the Apps that may be developed by us or by third parties – and through our social channels (e.g. Facebook). We may also examine the data relating to your (possible) participation in the “My Intimissimi” Loyalty Program and the use of the services we provide. Finally, we may enrich your profile with statistical information that we may lawfully acquire from other sources: for example, in relation to your area of residence (such as demographic information, geo-referencing data, etc.) or to the electronic tools that you use to interact with us.

Legal basis: your consent that you may revoke at any time by writing to privacy@oniverse.it or logging in in your reserved area.

Retention period: Data on purchases will be retained for 3 years, further data for 1 year after collection, except for gender, age and country of origin which will be retained until your consent is withdrawn.

Purpose:creation of statistical reports and behavioural models in order to examine - in aggregate form - the effectiveness from an economic point of view of the commercial initiatives (e.g. launch of a new product) and to address future commercial and promotional initiatives.

Processed data: information relating to your purchases (including in relation to Oniverse's other brands), country of origin, age, gender, information obtained by reviewing your interaction with us, through e-mail, our websites, the section relating to your interests and preferences in your personal area, if completed, and through Apps that may be developed by us or by third parties (for more information, please see the relevant privacy policies).

Legal basis: legitimate interest of Calzedonia S.p.A. to analyse - in pseudonymised form (therefore without information directly attributable to individual customers) - customer data to obtain strategic information relating to customer purchasing behaviour, the ways in which customers interact with the company through the various communication channels and the effectiveness of commercial and promotional initiatives, in order to be able to compete with the main operators in the sector.

Retention period: the data relating to your purchases will be kept - in pseudonymised form - for a period of five years. The other personal data will be kept - in pseudonymised form - for a period of two years.

Purpose: to protect the Data Controller's rights and enable the defence of such rights in the event of a judicial or extrajudicial dispute.

Data processed: your assistance requests sent to our customer service.

Legal basis: legitimate interest in the defence of the Data Controller's rights in and out of court.

Storage period: 10 years from the completion of the assistance request; if an out-of-court dispute is initiated, the data will be stored until the dispute is concluded; if, on the other hand, a court dispute is initiated, the data will be stored until the decision became final