How can I help you?

Select a type of request so that we can assist you better.

  • How can I track my order? / Where is my parcel?

    You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • How much is shipping and who delivers my order?

    The price for a 48-hour express delivery is €6.95. UPS is the carrier for your delivery.

  • I have a promotional code/discount. How can I use it online?

    When placing your order, you will be able to enter code into the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

  • What should I do if I receive a defective item?

    Intimissimi.com sells all products in perfect conditions, so if you receive an exceptionally defective item, you can make the return procedure and contact immediately our Customer Care.

  • I received a wrong item, what should I do?

    If by mistake you received an item that you didn't request, please contact immediately our Customer Care.

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