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COVID-19: OPENING HOURS OF STORES
We apologize to our customers, but in accordance with the decision of the CY government, and in
order to contribute to the joint effort to stop the virus from spreading, our stores will remain
closed from 10/01 until at least 31/01. The delivery and return service for online orders in our
stores, which are currently closed, is temporarily suspended. Delivery and return will therefore
continue only by carrier, valid until further notice. We remain available for you online.
You still haven't found an answer to your question?
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your
"My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the
"TRACK/RETURN YOUR ORDER" section. In this case, you will have to enter the order number and the surname
indicated at the time of purchase. In this section, you can check and monitor your order through the "track
DELIVERY IN STORE
At the moment we do not offer this kind of service.
MODIFY AN ORDER
The cancellation or change of orders is not possible in our system. Your order will be processed on schedule
in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt.
See the 'Return' section for more information.
The tracking number can be found by entering the order number and your surname in the Follow your order /
return section and clicking on "TRACK DELIVERY".
The cost of express delivery with carrier is €7,95 and you get free delivery for any order over €75.
Delivery to store is completely free of charge. Currently, we do not ship to Northern Cyprus
The estimated delivery by courier is the day after. During some special events (Sales, Black Friday, Cyber
Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with
the established deadlines.
You can request a return by entering the "RETURNS" section after logging in to your account (if you're a
registered user) or you can simply access the Follow your order / return section. In order to log in, you
will have to enter the surname indicated at the time of the purchase, as well as your order number. You will
find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting
the item, the quantity, and the reason. The return is possible with the carrier or by selecting the
return-to-store option. If you selected the return with courier, please don't forget to print out your
return label. For more information, please consult our Returns section.
You can find all the details of your order by accessing the Follow your order / return section. Once you
enter this section with your surname and order number, click on the "RETURN REQUEST" button and complete the
form by selecting the item, the quantity, and the reason. Once you have printed your Return Authorization,
you can take the parcel to the selected store. The refund will always be made with the same method of
payment chosen at the time of purchase. Remember that you have 10 days (from the moment you filled in the
online return application) to go to the store. The point of sale can't return the amount of your return in
The refund will be made using the payment method chosen for the online purchase and it will be made within 14
business days (for orders made with a Credit Card and PayPal) once the return has been received in our
On intimissimi.com you can pay via: Credit Card, PayPal, Apple Pay, Gift Card / e-Gift Card.
PAYMENT WITH BANK TRANSFER
For payments made via credit card and PayPal, the amount of your order will be authorized automatically and
charged only when your order is shipped.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of
personal data and will be treated in full accordance with the privacy laws. The site is also in conformity
to all spam and virus controls. Navigation is completely safe.
You can purchase an e-gift card in different amounts at the following link.
Gift card as payment option
Please, make sure to use Gift Card as a payment method at the checkout. To do this, we ask you to enter the
card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box
on your card.
While placing your order, you can choose which items to put in the gift box. However, it is not possible to
select more than one gift box per order. To include other items in another gift box, we recommend placing a
new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the
required amount to the items you want to package. We remind you that you can both choose the Gift wrapping
option and add the DIY kit to the same order.
What is the deadline for receiving my Christmas present in time?
Complete your order by 2pm on 18/12/2019 to ensure delivery by courier in time for Christmas.
Can I ship my order directly the person I am gifting?
Yes and it is very simple, remember to enter your shipping address before continuing with the payment. We
assure you that no price will be displayed in the order, either on the product or on the transport document.
The invoice in pdf format will only be available on the page of your order.
How much time do I have to return my order during the Christmas season?
We know buying gifts is hard, so for the Holiday season weh ave extended our normal return policy [14 days]
until the end of January. All orders placed from 18/12/2019 to 24/12/2019 can be returned free of charge by
I have placed an order, but it has not been shipped yet, could you update
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19
emergency. If you have received the order confirmation email, it means that our system has correctly
obtained it and will be processed as soon as possible, according to the measures issued by the Italian
Government for the Covid-19 emergency. We remind you that the amount of your order will initially be
committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.
I have to return my order, how can I proceed?
The return is possible by courier, but with possible limitations, therefore we have extended the deadline
for returning orders online to 60 days. We inform you that the approval of your return may suffer a slight
I placed an order with delivery to the store (in the country where the
service is available). When could I pick it up?
We inform you that we have temporarily closed our stores throughout the country, to actively contribute to
the community. If you have an order waiting to be picked up at our store or at a collection point, it will
wait for you until it reopens.