PRIVACY NOTICE

Purpose: to allow web browsing; to carry out aggregate statistical analysis aimed at measuring the correct functioning of this website and, in the event of computer crimes, to ascertain any responsibility.

Processed data: IP addresses, domain names, URIs. These data are acquired by the IT systems responsible for the proper functioning of this website.

Legal basis:

• Provision of services aimed at allowing users to browse this website;
• Legitimate interest consisting in ensuring the proper functioning of IT systems and in proceeding with the investigation of possible crimes (possibly also based on the existence of a legal obligation).

Retention period: 30 days after the collection, unless legal provisions or provisions of Public Authorities impose a different retention time in relation to investigations related to any computer crimes.

Purpose: fulfilment of online purchase orders and performance of related activities (sending of goods, invoicing, payment management, shipment tracking, delivery of goods, possible activation of the return and refund process of the order, management of the return, etc).

Processed data: contact details (name, surname, e-mail address, telephone number) and shipping address. In the event of a return, we will ask you to also communicate your IBAN code, which is necessary to refund the price of the goods you have returned. We do not process the data relating to the payment method indicated by you (e.g. payment card number and security code), which are instead collected exclusively by the chosen payment service provider.

Legal basis: execution of the sales contract.

Retention period: time necessary to fulfil the contractual and regulatory obligations regarding the purchase and sale of products (e.g. tax legislation).

Purpose: we provide you with an assistance service (via chat, telephone, e-mail, online form) for any request relating to the purchase of our products or the use of our services. The phone calls to customer care are recorded-this way we can evaluate to improve the quality and efficiency of the service provided to our customers.

Processed data: data necessary to reply to the requests that you will address to our Customer Care (in particular, for the chat assistance service, we will ask you to provide your name and your e-mail address, phone calls recorded will be limited to less than 30% of the total calls received on a daily basis).

Legal basis:

• execution of the contract for the purchase and sale of products or pre-contractual measures adopted following your request;
• regarding chat support service, legitimate interest in preventing the so-called "Chat spam”;
• regarding the recording of phone calls, legitimate interest in improving the quality and effectiveness of the service provided.

Retention period: time strictly necessary to fulfil your requests; recordings of phone calls will be kept for a period not exceeding 93 days.

Purpose: management of participation in the “My Intimissimi” Loyalty Program. The Data will be used to provide the discounts and benefits provided for those enrolled in the program and, more generally, for all related contractual and administrative obligations.

Processed data: personal and contact details (name, surname, postal address, e-mail address, telephone number) indicated on the online registration form, or, in case of registration made at the "Intimissimi" shops, requested by the sales assistants; data connected to the purchases and the points, coupons and discounts.

Legal basis: execution of the contract of enrolment in the Loyalty Program (My Intimissimi Loyalty Program regulation.

Retention period: time needed to manage your participation in the Loyalty Program. In any case, the information relating to your purchases and interactions with us will be kept no later than 12 months from the date of collection.  Moreover, your data will be deleted if the card is not used for more than three years.

Joint Controllers: For this purpose of processing, Calzedonia and Mallouppas & Papacostas Swimwear & Hosiery Ltd., with registered office in Glafkou Kliridi 21 2107 Aglantzia Lefkosia – Cyprus are Joint Controllers, as they jointly determine the means of processing. To exercise your rights in relation to this specific purpose, you can contact the Joint Controllers by writing to privacy@calzedonia.com

Purpose: sending of commercial communications through the traditional paper mail service, e-mail, SMS, landline and mobile phone, carrying out market research and surveying your degree of satisfaction regarding products relating to all the brands of the Calzedonia Group (Calzedonia, Intimissimi, Atelier Emé, Tezenis, Falconeri and Signorvino).

Processed data: contact details (e.g. name, surname, e-mail address, telephone number).

Legal basis: your consent that you may revoke at any time by writing to privacy@calzedonia.com or logging in in your reserved area.

Retention period: until you revoke your consent.

Purpose: profiling allows us to send you personalized commercial communications based on your profile and your purchasing and browsing habits as well as to develop products and services consistent with the preferences of our customers.

Processed data: data relating to your purchases – also relating to the other brands of Calzedonia Group (Calzedonia, Intimissimi, Atelier Emé, Tezenis, Falconeri e Signorvino) - your country of origin, your gender and your age, your interaction with us through our websites and through the Apps that may be developed by us or by third parties – and through our social channels (e.g. Facebook). We may also examine the data relating to your (possible) participation in the “My Intimissimi” Loyalty Program and the use of the services we provide. Finally, we may enrich your profile with statistical information that we may lawfully acquire from other sources: for example, in relation to your area of residence (such as demographic information, geo-referencing data, etc.) or to the electronic tools that you use to interact with us.

Legal basis: your consent that you may revoke at any time by writing to privacy@calzedonia.com or logging in in your reserved area.

Retention period: the data relating to your interactions with us will be kept for 12 months from the date of collection; the information relating to your purchases will, on the other hand, be kept for 3 years starting from the date of each purchase.

Purpose: to check the correspondence between the buyer and the holder of the selected payment instrument.

Processed data: your name, surname, details of e-commerce orders and information on the type of payment instrument used to make the purchase.

Legal basis: legitimate interest in preventing and combating fraud.

Retention period: two years after the collection of the data.

Purpose: creation of a reserved area ("account") that will allow you to save some content (e.g. the "wishlist" i.e. the list of your favourite products, your purchase history, etc.).

Processed data: personal details and contact details indicated in the online form relating to registration in the reserved area. The data essential for the use of our services are marked with an asterisk: should you not provide this information, we won’t be able to provide you with the requested service.

Legal basis: execution of the website registration agreement.

Retention period: if you do not use Calzedonia Group brand accounts for more than 3 years, these accounts and the data relating to them will be deleted.

Purpose: to make it easier to use your private area ("account") by allowing you to save your login credentials and stay connected to your account beyond the end of the browsing session.

Processed data: your access credentials.

Legal basis: your consent submitted by accepting a cookie (see also Cookie Policy).

Retention period: the cookie that allows you to save the login credentials will stay active for 6 months. At any time, you can disable cookies by accessing the "Cookie Settings" section available on the Cookie Policy).

Purpose: sending and use of the E-Gift Card.

Processed data: name and e – mail address of the recipient of the E-Gift Card. This data are communicated to us from the purchaser of the E-Gift Card.

Legal basis: legitimate interest in assuring the sending and the use of the E-Gift Card.

Legal basis: Period strictly necessary to send the E-Gift Card and to guarantee its use.

Purpose: creation of statistical reports and behavioural models in order to examine - in aggregate form - the effectiveness from an economic point of view of the commercial initiatives (e.g. launch of a new product) of Calzedonia and to address future commercial and promotional initiatives.

Processed data: information relating to your purchases (also in relation with the other brands of Calzedonia Group), country of origin, age, gender, information obtained by examining your interaction with us, through e-mails, our websites and through the Apps that may be developed by us or by third parties (for more information, we invite you to consult the respective privacy notices).

Legal basis: legitimate interest of Calzedonia S.p.A. to analyse - in pseudonymised form (therefore without information directly attributable to individual customers) - customer data to obtain strategic information relating to customer purchasing behaviour, the ways in which customers interact with the company through the various communication channels and the effectiveness of commercial and promotional initiatives, in order to be able to compete with the main operators in the sector.

Retention period: the data relating to your purchases will be kept - in pseudonymised form - for a period of five years. The other personal data will be kept - in pseudonymised form - for a period of two years.

Purpose: purchase of a product that you can send as a gift to your contacts. The recipient can decide to accept the gift or modify it (by selecting, for example, another colour or size, changing the shipping address, or choosing a different product from the one proposed).

Processed data: the personal and contact details of the gifter; personal and contact details of the giftee (communicated to us by the gifter or by the giftee).

Legal basis:

• execution of the sale contract;
• legitimate interest in assuring the shipment of the gift to the giftee.

Retention period: time necessary to fulfil the contractual and regulatory obligations regarding the purchase and sale of products (e.g. tax legislation).

Purpose: if the product you want is not available, you can order it in our stores and receive it at home or at your favourite Intimissimi shop. We will then collect your personal data for the fulfilment of your purchase order and for carrying out the related activities (sending the goods, invoicing, payment management, shipment tracking, delivery of the goods, possible activation of the return and refund process of the order, return management, etc.).

Processed data: personal and contact data (name, surname, shipping address, email address, telephone number), information relating to the product purchased (e.g. size). If you wish to return the purchased products, to proceed with the refund of the price paid, we will ask you to communicate your IBAN code.

Legal basis: execution of the sale contract.

Retention period: time necessary to fulfil the contractual and regulatory obligations regarding the purchase and sale of products (e.g. tax legislation).

Joint Controllers: Calzedonia S.p.A.; furthermore - if you have made a purchase at a Intimissimi store managed by a franchising company (i.e. a company with which there is a commercial franchising relationship) - this company, together with Calzedonia S.p.A, are the Joint Data Controller (they jointly define the purposes and means for processing the personal data collected). To exercise your rights in relation to this specific purpose, you can contact all the Joint Controllers by writing to privacy@calzedonia.com

Purpose: provide a personalized assisted sales service dedicated to members of the Loyalty Program who will be able to take advantage of the help and advice of our sales assistants.

Processed data: information (e.g. size, colour, model) relating to purchases made by you in the previous 12 months.

Legal basis: legitimate interest in providing the best assistance service to customers enrolled in the Loyalty Program at the stores, in line with their needs.

Retention period: 12 months from the collection.

Data Controllers: For this purpose of processing, Calzedonia and Mallouppas & Papacostas Swimwear & Hosiery Ltd., with registered office in Glafkou Kliridi 21 2107 Aglantzia Lefkosia – Cyprus are Joint Controllers, as they jointly determine the means of processing. To exercise your rights in relation to this specific purpose, you can contact the Joint Controllers by writing to privacy@calzedonia.com

Purpose: sending by e-mail of the receipt relating to a purchase made at a Intimissimi store.

Processed data: e-mail address.

Legal basis:

• fulfilment of regulatory obligations in tax matters;
• fulfilment of contractual obligations;

Retention period: 10 days after the issue of the receipt.

Joint Controllers: Calzedonia S.p.A.; furthermore - if you have made a purchase at a Intimissimi store managed by a franchising company (i.e. a company with which there is a commercial franchising relationship) - this company, together with Calzedonia S.p.A, are the Joint Data Controller (they jointly define the purposes and means for processing the personal data collected). To exercise your rights in relation to this specific purpose, you can contact all the Joint Controllers by writing toprivacy@calzedonia.com

Purpose: sending of a back in stock notice to the e – mail address indicated by you regarding the new availability of a product (so called back in stock).

Processed data: e – mail address

Legal basis: execution of pre-contractual measures adopted following your request Retention period: your e - mail address will be deleted immediately after informing you of the new availability of the product you requested and, in any case, no later than one month from the request.

Purpose: In order to improve the customer service, we propose you to fill out a questionnaire in which you can indicate your satisfaction with the assistance you received or share your additional comments with us.

Processed data: ticket number assigned to your request for assistance, data provided during the filling out the survey, in case you wish to be contacted again your contact details will also be processed.

Legal basis: the user's specific consent given by filling in each survey.

Retention period: The data relating to your participation in the survey will be processed for 30 days.