On Intimissimi.com you have the opportunity to return the products with the carrier.
Follow the steps below:

• 1 Go to "TRACK/RETURN YOUR ORDER" or to your My Intimissimi page.
• 2 Fill out the return form online and select "RETURN BY COURIER".
• 3 Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you.
• 4 You will be refunded via the payment method you originally used to place your online order once your items have arrived to our warehouse and your return has been approved.

Order at intimissimi.com and try on your products. If they don't meet your expectations, you can return them for free to one of our stores.
If you want to return your products to an Intimissimi store, just follow these steps:

• 1 Go to Follow your order / return section or to your account
• 2 Click on "RETURN REQUEST", fill out the return form online and select "Return to store".
• 3 Prepare the package and take it to the selected store.
• 4 You will be refunded via the payment method you originally used to place your online order.

• How can I return my order to an Intimissimi store?
• I have ordered the wrong size/item/colour for my purchase, can I change it?
• I have already filled in the return form online and want to change it, what can I do?
• Can I change the selected store after filling in the return form online?
• Can I exchange the items from my order in the store?