Deliveries

In-store pickup

48-hours, free of charge

Standard Delivery

within 7 - 8 working days, €4.95

Express delivery

48 hour, €9.50

In-store pickup

• Can I have my order sent to an Intimissimi store?

  Yes, before proceeding to payment select "Pick up in-store" and search for your nearest store.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to the store is 48h. During the sale period and holidays, it can take longer due to an increased number of orders.

• How can I track my in-store order?

  There is no tracking number for in-store delivered orders. You can check the status of your order in the "TRACK/RETURN YOUR ORDER" option on the website.

• Can I receive my order in an Intimissimi store and pay with cash?

  Cash on delivery payment option is not available at the moment. You can pay your order with the following payment methods: Credit Card, PayPal, Apple Pay, Gift Card / e-Gift Card.

• What should I present in store to collect my order?

  Please come to the store with the printed confirmation email and your identity document.

• Can I send someone else to pick up my order?

  Any person can come to the store and pick up the order with the printed confirmation email and a copy of your identity card.

• I didn't pick up my online order sent to the store on time, how do I receive a refund?

  In case you do not pick up your order within 10 days from delivery to the store, you will receive an email informing you that the refund will be processed through the same payment method used when placing your order. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

Carrier delivery

• How much is shipping and who delivers my order?

  The price for express delivery is 9,50 €. The price for standard delivery is 4,95 € and you can get free standard delivery for any order over 75 €. UPS is the carrier for your delivery.

• What is the delivery time for my online order?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or within 7-8 working days (standard delivery). Any order placed after that time will be dispatched on the next business day.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by login into your online account or by going to the Track/return your order located at the bottom of the website.

• Can I place an online order and send it to a different country from my own?

  Yes, if the receiver is outside from your country, we remind you that you have to place your order from the Intimissimi website of the receiver's country by selecting "change shipping Country". So, please make sure that the billing and shipping addresses are both in the same country.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.