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These Online Conditions apply exclusively to the remote sale via the web of products duly
described and illustrated as shown on the website www.intimissimi.com (hereinafter
"Product/s").
In the event of changes to the Online Conditions, the Online Conditions published on the
site at the time the order proposal was sent (hereinafter the "Order Proposal") will
be applied to the purchase, made by the purchaser of the Products (hereinafter
"Customer"). It is possible to verify any previous
versions of the Online
Conditions
in the appropriate section of the Site, which will be available for saving and
printing.
The Customer is requested to read and to accept these Online Conditions before submitting
their Order Proposal. Submission of the Order Proposal implies full knowledge and explicit
acceptance both of these Online Conditions and of what is indicated in the Order
Proposal.
For legal information, please refer to the sections:
Privacy Policy
Site Use Conditions
Cookie Policy
1.1 The seller of Products (hereinafter "Seller") is CALZEDONIA S.p.A. with registered office in Via Portici Umberto Primo n. 5/3 - 37018 Malcesine (VR), headquarters in Via Monte Baldo n. 20 - 37062 Dossobuono di Villafranca (VR), phone: +390458604111, +390458604113, email hello@calzedonia.com, tax identification number and Companies Register no. 01037050422, VAT number 02253210237.
1.2 These Online Conditions govern the purchase of products on www.intimissimi.com (hereinafter the "Site") and do not, however, regulate the sale of products or services by parties other than the Seller that may be present on the Site via links, banners or other hypertext links. The Seller is not responsible for the supply of goods and services by third parties.
1.3 The Customer will be identified using the data they provided in the Order Proposal. It is forbidden to provide false and/or invented data: the Seller is exempt from any responsibility in this regard.
1.4 The offers of Products on the Site are directed at customers of a legal age. By placing an order through the Site, you guarantee that you are over 18 and have the legal capacity to enter into binding contracts.
2.1 The information referred to in these Online Conditions and the details contained in the
Site do not constitute an offer to the public, but a simple invitation to formulate an Order
Proposal. After sending the Order Proposal, the Customer will receive an e-mail confirmation
of receipt (hereinafter "Order Proposal Confirmation Receipt"). This email does not
lead to the acceptance of the Order Proposal, which is considered accepted only when the
Customer receives a subsequent confirmation email that the Order Proposal has been accepted
and that the Products are being shipped (hereinafter “Order and Shipping
Confirmation").
Thus, no contract exists between the Customer and the Seller until the Order Proposal is
explicitly accepted by the Seller by sending the Order and Shipping Confirmation.
The online purchase contract (hereinafter the "Contract") will therefore only be
considered completed when the Customer receives the Order and Shipping Confirmation
("Contract Conclusion Date"): from this moment forward the Order Proposal will be
simply defined as "Order".
2.2 Before transmitting your Order Proposal, the Customer will be asked to confirm that the Online Conditions have been read and accepted, including the clauses that determine unfavorable conditions for the Customer (for example limitations of liability, right to withdraw from the contract, exceptions to the jurisdiction of the judicial authority, etc.).
2.3 Upon conclusion of the contract, the Customer will receive the Order and Shipping Confirmation by email, containing a reference to the Online Conditions, already read and accepted by the Client when the Client had sent the Order Proposal and a recap of the Order.
2.4 The Seller reserves the right to request further information relating to the Order Proposal via e-mail or telephone before sending the Order and Shipping Confirmation.
2.5 The Seller may choose not to process the Order Proposals which do not provide sufficient guarantees of solvency, or those which are incomplete or incorrect, or in the event of unavailability of Products. In these cases, no later than 30 (thirty) working days from the day the Customer sent the Order Proposal, we will inform the Customer via email with the reasons the contract cannot be completed and no Order Proposal shall be made. In such cases, the amount placed on hold against the chosen payment method will be released.
2.6 The Seller agrees to deliver the ordered Products as soon as possible (taking into account the method of shipment selected by the Customer) and in any case, no later than 30 (thirty) days from the Contract Conclusion Date.
2.7 The Seller reserves the right to refuse Order Proposals from a Customer with whom a litigation and/or a dispute relating to a previous Order is in progress, or has previously occurred. This also applies to all cases in which the Seller deems the Customer unsuitable, including, by way of example, previous violations of the Online Conditions, the Loyalty Program or for any other reason, particularly if the Customer has been involved in fraudulent activity of any kind.
2.8 Although the Seller constantly adopts measures to ensure that the photographs shown on the Site are faithful representations of the Products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution features of the computer used. Consequently, the Seller is not responsible for any inadequacy of the graphic representations of Products shown on the Site due to the aforementioned technical reasons, as such representations are merely illustrative.
3.1 It is possible to customize some Products (hereinafter "Personalized Products")
by the Seller affixing a word, a symbol, a number or a sentence to them (hereinafter
"Text").
The text may never be offensive, pornographic, defamatory, blasphemous, racist,
discriminatory, nor may it ever contain threats and incitements to violence, nor carry names
or nicknames of well-known personalities or, in general, violate the rights of third
parties, in particular rights of intellectual property or registered trademarks of third
parties.
In any case, the Seller reserves the right to refuse any Text in violation of the above and,
in general, any Text that transmits a message deemed inappropriate by the Seller, for any
reason and without giving any reason to the Customer.
The Seller's decision to reject the Text proposed by the customer will result in the
cancellation of the Order Proposal.
By placing an order for Personalized Products, the Customer:
- declares and guarantees that the Text requested for the Personalized Product does not fall
within one of the prohibited cases;
- declares to assume all responsibility regarding the Text requested;
- declares to indemnify and hold harmless the Seller, its affiliates and companies belonging
to the Seller Group from any costs, expenses, damages and losses suffered by them as a
result of the use of any Text affixed to the Personalized Product;
- guarantees the Seller, its affiliates and companies belonging to the Seller's Group the
non-exclusive, irrevocable, royalty-free right, fully transferable to third parties, to use
and reproduce the Text chosen by the Customer for the Personalized Products.
3.2 In consideration of the nature of Personalized Products and the fact that they are made
specifically for the Customer, they cannot be returned, refunded or replaced, therefore the
right of withdrawal is explicitly excluded. Therefore, Article 7 of these Online Conditions
will not apply to Personalized Products.
The legal guarantee for non-conforming products, provided in article 8 below remain fully
applicable.
4.1 The prices of the Products (hereinafter "Price/s") and the shipping costs
(hereinafter "Shipping
Costs" )
are those indicated on the Site and at the time of the transmission of the Order Proposal.
Prices and Shipping Costs are to be considered inclusive of taxes, duties and any costs
related to customs duties
(unless otherwise specified in the Order Proposal).
4.2 Despite all efforts, it is not possible to exclude that for some Products present on the Site, a price different from the actual price may be indicated by mistake. It is the Seller's responsibility to verify the accuracy of the Prices prior to sending the Order and Shipping Confirmation. If, due to technical errors, material errors or other inconveniences, the Price indicated on the Site is lower than the correct sales price of the Product, the Customer will be contacted to verify if he wishes to buy the Product at the correct price. In the event that you do not wish to proceed with the purchase, the Order Proposal will be canceled. If the price indicated on the Site is higher than the correct sales price of the Product, the lower price will be charged.
5.1 Payment can be made in one of the ways listed in the "Payment Method" section on the Site.
5.2 Major credit and debit cards are accepted. Payment with credit card will not incur any
additional charges. The
Customer making the payment confirms that they are the holder of the credit card used. In
the absence of these
conditions, it will not be possible to proceed with the Order Proposal.
At the time the Order Proposal is sent, only the amount will be held: the actual charge will
only be made at the
time of Order and Shipping Confirmation.
In the event that it is not possible to debit the amount charged, the Order Proposal will
automatically be canceled.
Please note that the Seller is not able to fully know information relating to the Customer's
credit card, which is
managed directly by the third party who administers the payment. For this reason, the Seller
will not know such
data, nor It will keep such data and the Seller will be able to have access only to the
partial information that the
Client decides to save (by way of example; type of credit card, expiry date, card holder);
those information are
insufficient to identify the credit card but useful for Client’s next purchases.
Therefore, under no circumstances the Seller can be responsible for fraudulent use of the
credit and debit cards and
prepaid cards by third parties.
5.3 By choosing the payment method of Cash on Delivery, the Order must be paid in cash or with a bank draft directly to the courier who will deliver the Products.
6.1 Each shipment contains:
-Products ordered and any giveaways;
-transportation document;
-accompanying documentation required in the dispatch country;
-information and marketing material.
6.2 The commercial document/purchase invoice relating to the Order will be made available on the Site, in the Customer section or, in the case of an unregistered Customer, on the page containing Order details, and in any case it will also be in the previous email notification.
6.3 The Products will be delivered by a courier identified by the Seller. It is possible to
consult the "Shipping"
section on the Site at any time for additional information on costs, times and shipping
methods.
Products may be delivered in the following ways:
- delivery to the address as indicated by the Customer;
- delivery to a sales point for collection by the Customer;
- delivery to a collection point designated by the Customer;
6.4 The Customer will receive an email containing the instructions for collection upon
arrival of the products in the designated store and, from that moment, will have 10 (ten)
days to collect the Products (personally or through a delegate).
At the time of collection it is necessary to:
- show the Order and Shipping Confirmation email;
- sign the collection form.
If the Customer is registered with the Loyalty Program, it will be sufficient:
- to communicate the first and last name, or to show the loyalty card or Order and Shipping
Confirmation email;
- sign the collection form.
After the arrival of the Products at the agreed collection point, the Customer will be
notified and will be able to collect the Products according to the procedure used by the
operator who manages the service.
6.5 Failure to present the documentation required for collection, as well as the non-collection of Products within the deadline indicated above as well as the missed delivery of Products sent to the address selected by the Client, will result in the cancellation of the Order and in the reimbursement of the entire amount paid, which will be made using the same payment method used for purchase. Any amount paid for the Personalized Products (Art. 3) and for expenses set forth in Cl. 7.4 shall not refunded.
6.6 Upon receipt of the Products, it is the Customer's responsibility to verify the integrity of and check for any immediately evident damage to the packaging (for example: wet or damaged box, etc.). In the event of anomalies, the Customer will be required to signal them immediately, ensuring they are noted by the courier or the sales staff (in the event of an in-store collection) and refuse delivery. Otherwise, the Customer will forfeit the right to exercise their rights in this regard.
6.7 The Site is structured with functions that enable the Customer to access it and place an
Order, regardless of nationality and/or geographical location.
The Customer will be entitled to receive the Products at a delivery address of their choice,
provided that the address is located within the country corresponding to the Site on which
the Order was made.
As a means of example only: if a Customer is physically located in Country X and places an
Order on the Site of Country Y, the Client may choose to receive the Products exclusively at
an address in Country Y. Any shipment to bring the Products to Country X or to another
Country chosen by Customer under its own responsibility and expense.
7.1 The Customer has the right to withdraw from the contract completed on the Site, without
any penalty and without
specifying reason, returning to the Seller all or part of the Products purchased.
The Site is structured with functions to enable customers to exercise the right of
withdrawal, regardless of
nationality and geographical location.
The Customer must communicate to the Seller, in the manner referred to in paragraph 7.2, the
desire to exercise the
right of withdrawal within the term of 15 (fifteen) days, starting from the day on which the
Customer or a delegated
person (other than the courier) acquired possession of the Products.
In case the Client has made an Order containing more than one Product, the desire to
exercise the right of
withdrawal could be communicated in different frame time, in any case, within and not later
than 15 (fifteen) days.
7.2 To exercise the right of withdrawal, the Customer has the following possibilities:
- Registered customer: must access the "My Account" section of the Site after authentication
with a username and password. In the "My Orders" section, you can find the list of
Orders placed and a link to activate the return procedure. By clicking on the link, you will
access the Return Form.
- Unregistered Customer: must access the "Order Status" section and enter the Order number
in the Order and Shipping Confirmation email and the surname entered in the billing
information.
- As an alternative to the above, the Customer may submit any other explicit declaration to
the Seller, detailing their desire to exercise their right of withdrawal, also by completing
the Withdrawal Form pursuant to Annex I, Part B of Legislative Decree 206/2005 as amended
from time to time which must be sent by registered mail or by courier with receipt of return
to the address indicated in the Withdrawal Form.
Within 14 (fourteen) days starting from the Client’s communication of the desire to exercise
the right of withdrawal, the Client shall return the Products according to the terms of Cl.
7.3 below.
7.3 The right of withdrawal is subject to the following conditions:
- within 14 (fourteen) days starting from the Client’s communication of the desire to
exercise the right of withdrawal, the Client shall:
(1) sends the Products appropriately packaged to the Seller:
a) delivers the Products to one of the appointed collection points
or
b) delivers the Products to the courier chosen by the Customer;
or
c) delivers the Products to the courier appointed by the Seller in the Country corresponding
to the Site on which the Order was made
(2) returns the Products to one of the participating chain stores in the country
corresponding to the Site on which the Order was made, and presents:
a) the return authorization email;
or
b) if the Customer is registered with the Loyalty Program, it is sufficient to communicate
the first and last name or show the loyalty card or Order and Shipping Confirmation email
previously received.
The return of the Products will not be allowed in outlet stores and tax/duty free shops.
- the Returned Products purchased within the same Order can be returned at different times,
within the 14 (fourteen) days starting from the Client’s communication of the desire to
exercise the right of withdrawal;
- the products returned through exercising the right of withdrawal (hereinafter the
"Returned Products") must be returned in their entirety, excluding the possibility of
returning only certain parts or components of these products (even in the case of sets);
- the Returned Products must not have been used, worn, washed, dirtied or damaged and must
not show signs of use;
- Returned Products must be returned packaged exactly as they were shipped, complete with
all attachments and labels. For example, underwear must be returned in its original package,
tights must be returned in their packaging, complete with cardboard and so on;
- in the event the Seller offers the possibility of purchasing certain Products by taking
advantage of specific promotions (for example 5x4, 3x2, buy X get Y etc), the right of
withdrawal may also be exercised with the return of only some of the Products in the
promotion: in this case, the price of the Product actually paid as detailed on the
commercial document/purchase invoice will be refunded, except for the shipping expenses
listed under cl. 7.4 below.
7.4 In the event of a Customer exercising the right of withdrawal, the Seller will reimburse
the Customer all
payments made for the purchase of the Returned Products, except for the following expenses
which, if applicable,
will be charged to the Customer:
- the extra costs relating to the Order shipping (if already paid by the Client when the
purchase has been
executed), in case the Client would select a shipping method other from the standard
shipping method proposed by the
Vendor. The mentioned extra costs will be refunded to the Client only in case the Products
should be damaged during
the transportation or in case the Products are defective;
- any additional expense sustained in the order (for example: cash on delivery, gift
wrapping cost, etc.);
- shipping costs derived from the Customer's choice to use a courier and / or a different
delivery method for the
return of the Products than the type of delivery suggested by the Seller;
- shipping costs derived from the Customer's choice to return the Products purchased in the
same Order to the
Seller, delivering them to the courier at different times. In this case, only the first
shipment will be free
(provided that it is carried out using the methods and courier provided by the Seller). The
cost and organization of
any subsequent shipment (regardless of the courier and methods chosen by the Customer) will
remain the Customer's
responsibility;
- in the event that the Products are located in a country other than that of the Site on
which the Order was made,
the following will be charged to the Customer:
(i) the organization and shipping costs necessary to send the Products to a sales point in
the country where the
Order was placed, or to another address within the same country;
or, as an alternative
(ii) the organization and shipping costs necessary to send the Products directly to the
Seller at the address
CALZEDONIA S.p.A.
Via Spinetti, 1
37050 Vallese di Oppeano (VR)
Italy
7.5 After exercising the right of withdrawal by making a return request in the manner
requested, the Customer will receive an e-mail confirming the return entry (hereinafter
"Confirmation of Return Entry"). After Seller’s verification of compliance with all
the procedures required by paragraph 7, exercising the right of withdrawal, the Customer
will receive an e-mail of approval of the return made (hereinafter "Return
Approval").
The Seller will reimburse the Customer the sum paid for the purchase of the Returned
Products no later than 14 days from the day on which the Seller was informed of the decision
to exercise the right of withdrawal, provided that the Seller has already received the
return of the goods or that proof has been provided by the Customer that they have already
shipped the goods: until this moment, the Seller can keep on hold the amount to be
refunded.
The Seller will use the same payment method used for the purchase of the Products for
crediting purposes. In the event that the Customer has initially chosen to pay cash on
delivery, the price paid will be returned by bank transfer.
7.6 If right of withdrawal is exercised without complying with procedures referred to in paragraph 7, the Customer will not be entitled to any refund. Within 10 days of communicating the non-acceptance of the return and the relevant reasons, by responding to the same e-mail, the Customer can choose to reacquire the Returned Products, at their own expense. Otherwise, the Seller may legitimately retain the Returned Products, in addition to the sum already paid for the purchase.
7.7 Personalized Products are exempt from the right of withdrawal.
8.1 The Seller is responsible for any Product defects and non-conformity from the Order, existing at the delivery.
8.2 The warranty period is 2 (two) years from the time of delivery of the goods. This
warranty is valid under the following conditions:
a) the defect occurs within 2 (two) years from the date of delivery of the Products;
b) the Customer submits a formal complaint to the Seller with regarding the defects within a
maximum of 2 (two) months from the date on which the defect was first discovered, unless
this is in contrast with prevailing mandatory rules of the Customer's Country of habitual
residence;
c) the Customer presents the commercial document/purchase invoice or, if purchased as a
Loyalty Customer, presentation of the loyalty card or communication of name and surname is
sufficient.
8.3 In the event that a lack of conformity of purchased Products has been ascertained by the
Seller, the Customer
will have the right to obtain without additional costs:
- a refund of the amount paid for the purchase of the Products. The return will take place,
by the Customer's
choice, through the same means used by the Customer for the initial purchase
8.4 All costs of returning products that are recognized as defective are borne by the Seller.
For any further information, please contact the following:
Customer Service Intimissimi
c/o Calzedonia Digital d.o.o.
Matrix Building
5th floor Slavonska Avenija 1C
10000 Zagreb (Croatia)
hello@intimissimi.com
tel. 00 800 121 23 17
Please familiarize yourself with the Privacy Policy published on the Site to obtain all information on how we manage your personal data.
11.1 These Online Conditions are governed by Italian law and will be interpreted on the basis of, without prejudice to any other overriding mandatory rule of the Customer's country of habitual residence. Consequently, the interpretation, execution and termination of Online Conditions are exclusively subject to Italian law (without prejudice to any other prevailing rule of the Customer's country of habitual residence) and any inherent and/or consequential disputes shall be resolved exclusively by Italian judicial authority, as specified below. In particular, if the Customer is a Consumer, any disputes must be resolved by the court in the Customer's place of domicile or residence according to the applicable law or, at the Customer's choice in the event of action taken by the Court of Verona. Should the Customer take action in the exercise of its own business, commercial, craft or professional activities instead, the parties consensually establish the exclusive jurisdiction of the Court of Verona.
11.2 Online platform for alternative dispute resolution (ODR).
Given that the Seller is always available to seek an amicable solution to disputes that have
arisen, through the
contacts indicated in the preceding sections, we inform you that, according to Article 14 of
the EU Regulation no.
524/2013 and the resolution on ODRs as per Statutory Instrument no. 500/2015 in force since
15th February 2016, an
online platform was established by the European Commission for the resolution of ODR
("online dispute resolution")
disputes deriving from the purchase of online goods accessible at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Through the
ODR platform, it is
possible to consult the list of ODR bodies, find the link for each of them and start an
online procedure for the
resolution of disputes. More information on the platform is available via the following
link:
https://webgate.ec.europa.eu/odr/main/?event=main.about.show
11.3 Without prejudice to the above and notwithstand the result of the extra-judicial procedure, the Client has the right to file the claim relating to these Online Conditions to the competent Court and, in addition, subject to the existence of the required conditions, the Client has the right to proceed with an extra-judicial procedure relating to consumers’ matters by way of application to the relevant consumers procedures, in accordance with Part V, Title II – bis, Italian Customers Code (i.e. Legislative Decree no. 206/2005).
These Offline Conditions may be modified at any time. The Customer will be required to accept the Online Conditions in force at the time of purchase. New versions of the Online Conditions will be effective from the date of publication on the Site and in relation to Orders submitted after that date. It is possible to verify any previous versions of the Online Conditions in the appropriate section of the Site .
VERSION UPDATED ON 20th April 2021
In the event of changes in the Terms and Conditionsfor In-Store Purchases, the conditions in
force at the
time of the purchase shall apply. You will be able to check the previous versions in the
specific section of
the Site, which can be saved and printed.
The Customer is required, before making the purchase, to read and accept these Terms and
Conditions for
In-Store Purchases. The purchase implies full knowledge and acceptance of these conditions.
1.1 The retailer of the Products (hereinafter the "Retailer") is the company that manages the point of sale where the Customer chooses to purchase the Products. All information relating to the Retailer is available in the store.
1.2 In the event of the purchase of Products@, the Customer will be identified by the information they provided. Providing false and/or fabricated data is prohibited: the Retailer is exempt from any liability in this regard.
1.3 For any information, directly contact the addresses indicated in the following paragraph 8).
The purchase of the Products will be finalized when the payment is made within the point of
sale
(hereinafter the "Purchase Date").
By purchasing the Products@, the Customer accepts and authorizes the same to be delivered at
a later time,
at the place agreed upon with the Retailer.
After purchasing the Products@, the Customer will receive an email (hereinafter "Product@
Purchase Confirmation”) containing confirmation that the purchase has been correctly
completed and a summary in it.
Subsequently the Customer will receive, again via email:
- confirmation that the Products@ are being shipped to the agreed upon location (hereinafter
"Product@
Delivery Confirmation");
- confirmation that the Products@ have arrived in the agreed upon location, together with
the instructions for
pick-up ("Product@ Delivery Confirmation").
The prices of Available Products and Products@ are those in effect at the point of sale on
the Purchase
Date.
Prices are to be considered inclusive of taxes, duties and any costs related to customs
duties.
Any shipping costs charged to the Customer for shipping the Products@ (if provided) will be
indicated in the
commercial document/purchase invoice.
Payment can be made through all the payment methods accepted at the point of sale chosen for the purchase of the Products.
5.1 Available Products will be delivered within the point of sale together with the payment.
The Products@ will be delivered to the agreed upon location as soon as possible and in any
case no later
than 30 (thirty) days from the Purchase Date found on the commercial document/purchase
invoice issued
in-store.
5.2 In the event that the Customer has chosen to receive the Products@ at a point of sale,
they will be
available for collection for 10 (ten) days starting from the Product@ Delivery Confirmation.
The Customer may pick up the Products@ in person or send a substitute in their place.
When picking up the Products@, the following will be necessary:
- show the Product@ Delivery Confirmation email
- sign the pick-up form
In the event that the Customer is registered with the Loyalty Program, the following will be
sufficient:
- provide your full name, or show the loyalty card, or show the Product@ Delivery
Confirmation email
- sign the pick-up form.
Failure to present the documentation necessary for pick-up, as well as the failure to
pick-up the Products@
and the no availability of them will result in the termination of the purchase contract
related to the
Products@ and the reimbursement of the entire sum paid, which will be refunded by wire
transfer.
At the time of pick-up of the Products@, the following will be the Customer's
responsibility:
- check the correspondence of the Products@ with those purchased;
- check the integrity and the possible presence of damage to the packaging that is
immediately evident (for
example: wet box, damaged box, etc.).
In the event of any issues, the Customer will be required to immediately report them.
5.3 The store staff will inform the Client in case some shipping costs are due (hereinafter referred to as “Shipping Costs”). These Shipping Costs are available on the Website and reported in the commercial document/purchase invoice issued upon purchase of the Products@ by the point of sale.
6.1 Notwithstanding the provisions of current legislation on guarantees relating to consumer
goods, we are pleased to offer our Customers an additional guarantee with respect to that
provided by law, granting the possibility to return the Products in all participating
Intimissimi store located in the Belgium (except for outlets and Tax/Duty free points of
sale) , even if it is not an online purchase and even if the Products are not defective.
Products returned in the exercise of the conventional right to return a purchase are
hereinafter referred to as "Returned Products".
The Returned Products may be returned by presenting the commercial document/purchase
invoice, or if the Customer is registered with the Loyalty Program, by communicating their
full name, or by showing the loyalty card.
The aforementioned return must take place by and no later than the following periods of
time:
- for Available Products: within 15 days from the Purchase Date;
- for Products@: within 15 days from the date of pick-up by the Customer or by an assigned
individual.
Provided that the requirements set forth in Article 6.3) are complied with, the Customer
will be entitled to replace the Returned Products with other Available Products or with
other Products@.
In the event of exercise of the conventional right to return a purchase, the return will be
made at the price indicated on the commercial document/purchase invoice, except for the
costs referred to in paragraph 6.3).
6.2 The conventional right to return a purchase referred to in this article is subject to
the following
conditions:
- the Returned Products must be returned in their entirety, excluding the possibility of
returning only
certain parts or components of said product (even in the case of kits);
- the Returned Products must be delivered in the manner set out in Article 6.2, no later
than the terms set
forth in Article 6.1;
- the Returned Products must not have been used, worn, washed, soiled or damaged and must
not show signs of
use;
- the Returned Products must be returned packaged exactly as they were delivered, complete
with all
accessories and labels (for example, tights must be returned in their packaging, complete
with the cardboard
included, etc.);
- the Returned Products purchased with the same commercial document/purchase invoice can be
returned even at
different times and with different delivery methods, within and no later than the terms set
forth in Article
6.1);
- in the event that certain Products have been purchased using specific promotions (for
example 5x4, 3x2,
buy X get Y, etc.), the conventional right to return a purchase can also be exercised with
the return of
only some of the Products from the promotion: in this case, will be considered the price of
the Product
actually paid and found on the commercial document/purchase invoice.
6.3 In case of exercising the conventional right of return, the following costs will be charged to the Customer any extra costs incurred (for example: charges on delivery, gift wrapping cost, etc.).
6.4 The conventional right to return a product is excluded in the case of:
- Personalized Products;
- Gift Cards;
- Products purchased in outlets and Tax/Duty free points of sale.
7.1 For any defect or non-compliance of the Products, the statutory warranty of 2 (two)
years for
non-compliant products is recognized.
The warranty is valid under the following conditions:
a) the defect occurs within 2 (two) years:
- from the date indicated on the commercial document/purchase invoice issued in-store in the
case of
Available Products;
- from the date indicated on the pick-up form signed by the Customer or by a substitute in
the case of
Products@;
b) the Customer submits a formal complaint regarding the defects within a maximum of 2 (two)
months from the
date on which the defect was discovered;
c) the Customer presents the commercial document/purchase invoice (or if he/she has
purchased as a Loyalty
Customer, presenting the loyalty card or providing their full name is sufficient).
7.2 In the event that the noncompliance of the purchased Products has been ascertained, the
Customer will have the right to obtain the following without any additional cost:
a) the replacement of Products that do not comply with other Products, or
b) the refund of the amount paid for the Defective Products as reported in the commercial
documents/purchase invoice, which will occur as follows:
- reimbursement of the price paid for the noncompliant product found on the commercial
document/purchase invoice, using one of the methods among those accepted by the store where
the Customer is making the return. Each point of sale will actually be able to decide
whether to offer its customers all or only some of the following refund methods:
(i) refund by cash refund (exclusively in the shop where the purchase has been executed and
solely if the relevant point of sale offers this option);
(ii) refund by the credit card used for the purchase, if allowed by the credit card circuit
(exclusively in the shop where the purchase has been executed and solely if the relevant
point of sale offers this option).
7.3 The Customer will not be required to cover any cost for the return of defective products.
For any request for information, please contact:
INTIMISSIMI Customer Service
c/o Calzedonia Digital d.o.o.
Matrix Building
5th floor Slavonska Avenija 1C
10000 Zagreb (Croatia)
hello@intimissimi.com
tel. 00 800 121 23 17
9.1. The Data Controller is Intimissimi S.p.A (hereinafter referred to as "Intimissimi"), with administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (VR), Italy. The Customer can contact Intimissimi by sending an email to the following address: privacy@intimissimi.com.
9.2. Intimissimi has appointed a Personal Data Protection Officer (DPO), who can be contacted by sending an email to the following address: DPO@intimissimi.com DPO@intimissimi.com.
9.3. Employees explicitly designated by the Data Controller, according to the respective authorization profiles assigned, process the personal data that the Customer provides us with. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorized. The data will be processed using computerized, telematics and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. The Customer can help us ensure that his data is always accurate by communicating updates to privacy@intimissimi.com.
9.4 To access services and content provided inside the stores of Intimissimi Group, the
Customer may be
asked for personal information such as name, surname, e-mail. With reference to the
management of the
purchase and post-purchase processes from the store of goods available in the Intimissimi
warehouses, we
will use his contact details (name, surname, e-mail address) and, in case the service
provides delivery to
the home, his shipping address. This will happen in order to: deliver the order, allow the
shipment to be
monitored, certify that the goods have been delivered and proceed with the activation of the
refund process.
In the latter case, we may also process the IBAN.
Providing such data is optional, but necessary in order to use the services requested. To
pursue our
purposes, we never ask for data of a sensitive nature (e.g. relating to racial and ethnic
origin, religious,
philosophical, political beliefs, health status, sexuality, etc.) or judicial (data
regarding judicial
records, or relating to the condition of defendant or suspect, etc.).
9.5 The personal data of the Customer will be processed for these purposes and for this
period of time:
Type of processing | For what purposes do we process personal data? | What are the legal bases of the processing of personal data? | How long do we keep personal data? |
---|---|---|---|
Purchasing products | The personal data that the Customer provides will be used to process his purchase orders and related activities (shipment of goods, billing, delivery of the goods, payment processing, refund process, etc.). | The need to execute the contract of sale of products, or pre-contractual measures adopted according to the Customer’s request | The personal data of the Customer will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity. |
Customer Care | We offer a support service (via chat, telephone, email) for all needs of the Customer relating to the purchase of our products, or the use of our services. In some cases, we may ask the Customer for personal information if this is necessary in order to respond to the requests that he makes via our Customer Care. | The need to execute the contract of sale of products, or pre-contractual measures adopted according to the Customer’s request. | The personal data of the Customer will be processed for the duration strictly necessary to achieve the processing purposes. |
Anti-fraud measures | Activation of necessary controls to allow the verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur. | It is Intimissimi's legitimate interest to prevent and combat fraud. | 24 months from the date of collection. |
Statistical analysis | We create statistical reports and behavioral models in order to examine - in an aggregate form - the economic effectiveness of Intimissimi's commercial initiatives (for example the interest in a new product) and to direct our future commercial and promotional initiatives. | It is Intimissimi's legitimate interest to analyze - in a pseudonymized form (in such a manner that the data subject is no longer identifiable) - customer data, in order to obtain strategic information relating to customer buying behavior, how customers interact with the Company through the various communication channels and the effectiveness of commercial and promotional initiatives, and to be able to compete with the main operators in the sector. | The personal data related to the purchase will be kept - in a
pseudonymized form - for
five years. The other personal data will be stored - in a pseudonymized form - for two years. |
We wish to inform the Customer that when we process his personal data using the legitimate interest as a legal basis, we carry out a balancing test between the interest and his rights as required by the law. The Customer can contact the Data Controller at any time to request information.
9.6 Intimissimi only communicates personal data to third parties when it is necessary and
functional in
order to achieve the data processing purpose pursued in accordance with the service that the
Customer has
requested. In any case, we only communicate after having informed him, and where necessary,
having received
his consent to do so.
The data collected through individual services and for the purposes indicated in this
privacy policy, are
normally communicated through the following subject categories:
• Subjects to whom the right of access is granted by law or regulation (e.g. public security
authorities and
police forces);
• Companies belonging to the Intimissimi Group as parent, subsidiary, associated or
affiliated companies;
• Intimissimi Group sales points;
• Data processing and IT service companies (e.g. web hosting, data entry, management and
maintenance of IT
infrastructures and services, e-mail marketing, Acquirer, etc.);
• Companies that provide payment services, Paypal, shipping companies, financial
institutions, companies
that provide mailing and correspondence service;
• Companies and firms providing consultancy services.
The list of persons appointed as data processors is obtainable by writing to privacy@intimissimi.com.
9.7 Personal data collected may be transferred outside the EU (in particular, the United States) to be stored on Customer Relationship Management servers. The transfer is carried out with Standard Contractual Clause stipulation or upon verification of the Privacy Shield certification from the service provider (specifically appointed as Data Processor). The list of persons appointed as data processors is obtainable by writing to privacy@intimissimi.com.
9.8 The Customer can exercise the rights that the law governs regarding his personal data by
writing to privacy@intimissimi.com. We will reply to
his request as soon as
possible and in any case, no later than 30 days upon receipt. In some cases, we may request
a copy of an
identification document if required in conjunction with his request, to enable us to verify
his identity.
Below we illustrate the rights that the law guarantees to the Customer:
• Right of access: the right of the Customer to know if we process his personal data
and, if it is
confirmed, to obtain a copy of such data and be informed about; the source of the data, the
categories of
personal data processed, data recipients, the processing purposes, the existence of an
automated
decision-making process, (including profiling) the data retention period and the rights
provided by
Regulation.
• Right of rectification: the right of the Customer to obtain a rectification of data
in our
possession that concerns him or to update data that is incomplete. We remind the Customer
that when he
provides his data to use our services, he guarantees its authenticity and accuracy. The
Customer can help us
ensure that his data is always accurate by communicating updates to privacy@intimissimi.com.
• Right of erasure: the right of the Customer to request the erasure of his personal
data if it is no
longer needed for the purpose for which they were collected, or if we are no longer
authorized to process
this.
• Right of restriction of processing: the right of the Customer to obtain processing
restrictions in
the following cases:
a) When the Customer objects the accuracy of personal data. He can request processing
restriction for the
period in which we will verify the accuracy of his data;
b) When we are not authorized to process his data and instead of deleting them, he can
request a limit in
their usage;
c) where the data in our possession, although no longer necessary for us for the processing
purposes for
which they were collected, are required for the investigation, exercise or defense of a
right in court;
d) When the Customer objects a processing based on our legitimate interest. The Customer can
ask us to limit
processing, pending verification of the precedence of our legitimate reasons, regarding
those that are his
responsibility.
• Right of consent withdrawal:the Customer can withdraw his consent in relation to
all processing of
data that requires it.
• Right of data portability: In the event that we process data based on the
Customer’s consent or in
the implementation of a contract, or if the processing is carried out by automated means,
the Customer can
exercise the right of data portability. The Customer will then be able to receive the
personal data that he
has communicated to us in a structured format, commonly used and readable using an automatic
device. The
Customer can also request to forward his data directly to another company, as long as this
is technically
possible.
• Right of opposition: the right of the Customer to object to the processing of his
personal data at
anytime based on our legitimate interest, including profiling.
We also inform the Customer that if he believes that the processing of his personal data
goes against the
provisions of EU Regulation 2016/679, he has the right to file a complaint with the
competent data
protection supervising authority.
If, to proceed with the purchase management, he uses the services available on our websites,
we also ask him
to consult the related privacy policy.
These Conditions for In-Store Purchases may be amended at any time. The Customer will be required to accept the Terms and Conditions for In-Store Purchases in effect at the time of purchase of the Products. The new Terms and Conditions for In-Store Purchases will be effective from the effective date of the same and in relation to purchases made after that date. You may check any previous versions of the Terms and Conditions for In-Store Purchases in the dedicated section of the Site.
These Conditions for In-Store Purchases may be amended at any time. The Customer will be required to accept the Terms and Conditions for In-Store Purchases in effect at the time of purchase of the Products. The new Terms and Conditions for In-Store Purchases will be effective from the effective date of the same and in relation to purchases made after that date. You may check any previous versions of the Terms and Conditions for In-Store Purchases in the dedicated section of the Site.
VERSION UPDATED ON 25th MARCH 2021