Remember that you have up to 30 days from delivery of the order to change your mind and return your order. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Remember that you have up to 30 days from delivery of the order to change your mind and return your order. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Order at intimissimi.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order. If you want to return the products in an Intimissimi shop, just follow these steps:
If you opt for a refund, you have a choice of several methods of refund from among those accepted at the point of sale where you decided to make your return. The period of reimbursement depends on the provider of the payment method. Please note that the point of sale is not obliged to refund the amount of your return in cash.
Unfortunately, the online return request cannot be modified after entry: make sure you choose all the items to be returned by carrier. If you wish to return other items that you did not enter in the return request, you can return them free of charge to any Intimissimi point of sale within 30 days of delivery of the order.
If you've changed your mind, you're not supposed to do anything anymore. The cancellation of the return procedure is not necessary.
Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Intimissimi point of sale in Belgium. You have 30 days from the delivery of your order to return the products to the store of your choice.
You can return your order for free by shipping the items back to us using the pre-paid
return label included in your order.
Returns by courier are always free for members of the Intimissimi loyalty programme.
If you are not a member, a €2.95 fee will be deducted from your refund, as indicated in
the return request summary.
We included a pre-paid Bpost return label with your order. To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the “Follow your order / return” section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the ""Download the label"" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.
If you've changed your mind, don't call UPS to collect the goods. There is no need to cancel the returns request.
Unfortunately, the online returns request cannot be changed after you have entered it: so make sure you select all the items to be returned by courier. If you wish to return other items that you did not enter in the returns request, you can return them free of charge to any Intimissimi point of sale within 30 days of delivery of the order.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
The initial shipping costs you have paid will only be refunded when you have returned
all the items in your order.
Therefore, if you return only some of the items you ordered and keep others, the initial
shipping costs will not be refunded.
Currently, you cannot return products bought online for an exchange. However, you can return your products bought online to any Intimissimi store in Belgium. After the delivery of your order, you have 30 days to return your order to the shop of your choice.