Remember that you have up to 30 days from delivery of the order to change your mind and return your order. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
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Remember that you have up to 30 days from delivery of the order to change your mind and return your order. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Order at intimissimi.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order. If you want to return the products in an Intimissimi shop, just follow these steps:
Unfortunately, the online return request cannot be modified after entry: make sure you choose all the items to be returned by carrier. If you wish to return other items that you did not enter in the return request, you can return them free of charge to any Intimissimi point of sale within 30 days of delivery of the order.
If you've changed your mind, you're not supposed to do anything anymore. The cancellation of the return procedure is not necessary.
Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Intimissimi point of sale in Belgium. You have 30 days from the delivery of your order to return the products to the store of your choice.
You can return your order for free by shipping the items back to us by using the pre-paid return label that was included in your order.
We included a pre-paid Bpost return label with your order. To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the “Follow your order / return” section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the ""Download the label"" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
The initial shipping costs you have paid will only be refunded when you have returned all the items in your order.
Therefore, if you return only some of the items you ordered and keep others, the initial shipping costs will not be refunded.