Returns and Refunds

Returns are extended until 31/01/2022, for all online purchases made until 31/12/2021.

Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RIGHT OF WITHDRAWAL under Article 8 of the general sales conditions.

RETURN IN-STORE

• How can I return items from an online order to a Intimissimi store?

  Order at intimissimi.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store.
  If you want to return the products in an Intimissimi shop, just follow these steps:

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    1 Go to "FOLLOW YOUR ORDER/RETURN" section at the bottom of the website, or to your account .
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    2 Complete the online return form and select the Intimissimi shop for the return.
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    3 Prepare the package and take it in the shop of your choice.
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    4 You will be refunded through the original payment method you have used to place your online order.
• I have already completed the return form online and I would like to change it now. How can I do that?

  Once the online return has been requested, it is not possible to modify it.

• Can I keep the order after I have requested a return in the store?

  If you've changed your mind, you're not supposed to do anything anymore. The cancellation of the return procedure is not necessary.

• Can I exchange the items from my order in the store?

  This option is not available in our system. You can return the items you do not want to keep for free and place a new order.

RETURN WITH THE CARRIER

• How can I return items from an online order?

  On Intimissimi.com you have the opportunity to return the products with the carrier.
  Follow the steps below:

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    1 Go to "FOLLOW YOUR ORDER/RETURN" section at the bottom of the website, or to your account.
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    2 2 Fill out the return form online and select "RETURN BY COURIER".
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    3 Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Intimissimi will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
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    4 You will be refunded through the original payment method you have used to place your online order.
• Where can I find the return label?

  You can find the label by simply going to the homepage, clicking on FOLLOW YOUR ORDER/RETURN and then enter your order number and last name. Select "Return" and then click on the "Download the label" box.

• UPS did not pick up my package on the arranged day. What should I do?

  Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.

• Can I return different orders in a single shipment?

  Please return each order separately with the corresponding return label in order for the refund to be processed correctly.