Returns and Refunds
Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Order at intimissimi.com and try on your products. If this does not meet your
expectations, you can return the goods for free in the store.
If you want to return
the products in an Intimissimi shop, just follow these steps:
-
1
Go to "TRACK/RETURN YOUR ORDER" or to your My Intimissimi
page.
-
2
Complete the online return form and select the Intimissimi
shop for the return.
-
3
Prepare the package and take it in the shop of your
choice.
-
4
You will be refunded to the original payment method you have
used to place your online order.
On Intimissimi.com you have the opportunity to return the products with the
carrier.
Follow the steps below:
-
1
Go to "TRACK/RETURN YOUR ORDER" or to your My Intimissimi
page.
-
2
Fill out the return form online and select "RETURN BY
COURIER".
-
3
Arrange the pick-up date with the UPS, who will pick up the
products directly from the address provided by you. Intimissimi will cover the
return costs from your address to our warehouse in Verona. Express shipping is
insured for the value of the goods.
-
4
You will be refunded to the original payment method you have
used to place your online order.
You still haven't found an answer to your question?
Toll-free number 80038567
Monday - Friday from 10:00 until 16:00