Remember that you have up to 30 days from delivery of the order to change your mind and return your order. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Remember that you have up to 30 days from delivery of the order to change your mind and return your order. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Order at intimissimi.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order. If you want to return the products in an Intimissimi shop, just follow these steps:
Unfortunately, the online return request cannot be modified after entry: make sure you choose all the items to be returned by carrier. If you wish to return other items that you did not enter in the return request, you can return them free of charge to any Intimissimi point of sale within 30 days of delivery of the order.
If you've changed your mind, you're not supposed to do anything anymore. The cancellation of the return procedure is not necessary.
Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Intimissimi point of sale in Belgium. You have 30 days from the delivery of your order to return the products to the store of your choice.
Buy from intimissimi.com, try the items, and if you change your mind, return them to us by carrier. Follow these steps to complete the return:
You can find the label by simply going to the homepage, clicking on FOLLOW YOUR ORDER/RETURN and then enter your order number and last name. Select "Return" and then click on the "Download the label" box.
Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
After your return is approved, you will be refunded for the instalments already charged, while the instalments not yet charged will be canceled. In case of a partial return, the refund amount will be deducted from the remaining instalments and you will be refunded the rest if necessary.