Deliveries

In-store pickup

within 4-5 working days, free of charge

Express Delivery

48 hour, €8.95

Standard Delivery

within 4 working days, €4.95

Delivery to a UPS Express pick-up point

48 hour, €6.95

In-store pickup

• Can I have my order sent to an Intimissimi store?

  While placing your order, make sure to select a store. Delivery at the store is free. You will receive an e-mail as soon as your package has been delivered at the store you have selected.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to the store is up to 5 working days. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• I did not pick up my online order sent to the store on time, how do I receive a refund?

  After the 10 days time available for collection, you will receive an email informing you of the re-credit of your order through the same payment method used when entering the order. The display of the crediting may vary depending on the timing of your reference bank.

Carrier delivrey

• How much is the shipping and who delivers my order?

  Standard delivery with UPS is €4.95 (free for "My Intimissimi" loyalty program members). You will receive free shipping for any order over €75. Price for 48-hour UPS Express delivery is €8.95 and €6.95 for a delivery to a UPS Express pick-up point.

• What is delivery time for my online order?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery and pick-up point) or within 4 working days (standard delivery). Any order placed after that time will be dispatched on the next business day.
  We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by going to FOLLOW YOUR ORDER/RETURN page.

• Can I place an online order and send it to a different country from my own?

  Make sure you place your order from the Intimissimi website of the same country you would like for it to be shipped to. Also remember that the billing and shipping addresses have to be in the same country.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.

• I entered the wrong shipping address, how can I change it?

  At the moment it is not yet possible to change the shipping address of an order. We suggest you contact our Customer Service providing your order number and the correct address: we will take care of communicating the new shipping address to the courier.