In-store pickup
Carrier delivrey
  • How much is the shipping and who delivers my order?

    Standard delivery with UPS is €4.95 (free for "My Intimissimi" loyalty program members). You will receive free shipping for any order over €75. Price for 48-hour UPS Express delivery is €8.95 and €6.95 for a delivery to a UPS Express pick-up point.

  • What is delivery time for my online order?

    Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery and pick-up point) or within 4 working days (standard delivery). Any order placed after that time will be dispatched on the next business day.
    We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

  • How can I track my order?

    The tracking number can be found by going to FOLLOW YOUR ORDER/RETURN page.

  • Can I place an online order and send it to a different country from my own?

    Make sure you place your order from the Intimissimi website of the same country you would like for it to be shipped to. Also remember that the billing and shipping addresses have to be in the same country.

  • Can I choose the time and date of delivery?

    No, make sure that someone is present at the chosen delivery address.

  • I entered the wrong shipping address, how can I change it?

    At the moment it is not yet possible to change the shipping address of an order. We suggest you contact our Customer Service providing your order number and the correct address: we will take care of communicating the new shipping address to the courier.

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