This privacy notice describes the personal data we collect when you browse this website or when you
visit a “Intimissimi” & “IUMAN Intimissimi Uomo” shop. It also lists the purposes of processing and the
rights you are entitled to as data subject. Click on each paragraph of this privacy notice: you will
obtain important information about your personal data.
The processing activities described in this Privacy Notice refer solely to the services available on the
website www.intimissimi.com or in the "Intimissimi" and “IUMAN Intimissimi Uomo” stores. We inform you
that within the site www.intimissimi.com there may be links to websites owned by third parties that are
directly responsible for the processing activities carried out there, and for which we invite you to
consult their respective privacy and cookie policies.
WHO IS THE DATA CONTROLLER?
With reference to the personal data collected for the use of the services available on this website and at the “Intimissimi” & “IUMAN Intimissimi Uomo” shops, the Data Controller is Calzedonia S.p.A. with legal seat in Via Portici Umberto Primo 5/3, Malcesine (Verona, Italy) and administrative seat in via Monte Baldo 20, Dossobuono di Villafranca (Verona, Italy). You can contact Calzedonia by writing to privacy@oniverse.it
WHY DO WE PROCESS YOUR DATA?
You may find below a list of all the purposes for which we collect your personal data: click on each paragraph for more information.
Browsing
Purpose: to allow web browsing; to carry out aggregate
statistical analysis aimed at measuring the correct functioning of this
website and, in the event of computer crimes, to ascertain any
responsibility.
Processed data: IP addresses, domain names, URIs. These
data are acquired by the IT systems responsible for the proper functioning
of this website.
Legal basis:
Retention period: 30 days after the collection, unless legal provisions or provisions of Public Authorities impose a different retention time in relation to investigations related to any computer crimes.
Online products purchasing
Purpose: fulfilment of online purchase orders and
performance of related activities (sending of goods, invoicing, payment
management, shipment tracking, delivery of goods, possible activation of the
return and refund process of the order, management of the return, etc).
Processed data: contact details (name, surname, e-mail
address, telephone number) and shipping address. In the event of a return,
we will ask you to also communicate your IBAN code, which is necessary to
refund the price of the goods you have returned. We do not process the data
relating to the payment method indicated by you (e.g. payment card number
and security code), which are instead collected exclusively by the chosen
payment service provider.
Legal basis: execution of the sales contract.
Retention period: time necessary to fulfil the contractual
and regulatory obligations regarding the purchase and sale of products (e.g.
tax legislation).
Joint Controllers: for this specific purpose, Calzedonia
Finanziaria – Belgium Branch, with registered office in Avenue Loise 283,
boite 24, 1050 Bruxelles, Belgium is a Joint Controller together with
Calzedonia S.p.A. as they jointly determine the means of processing. To
exercise your rights in relation to this specific purpose, you can contact
the Joint Controllers by writing to privacy@oniverse.it
Customer Care
Purpose: we provide you with an assistance service (via
chat, telephone, e-mail, online form) for any request relating to the
purchase of our products or the use of our services. The phone calls to
customer care are recorded-this way we can evaluate to improve the quality
and efficiency of the service provided to our customers. We also retain your
requests for assistance if they are related or connected to a claim made by
you against us or are necessary for the protection of our rights.
Processed data: data necessary to reply to the requests
that you will address to our Customer Care (in particular, for the chat
assistance service, we will ask you to provide your name and your e-mail
address, phone calls recorded will be limited to less than 30% of the total
calls received on a daily basis).
Legal basis:
Retention period: time strictly necessary to fulfil your requests; recordings of phone calls will be kept for a period not exceeding 93 days. If a claim or legal proceedings are filed, any related requests for assistance will be retained for 10 years.
Joint Controllers:for this specific purpose, Calzedonia Finanziaria – Belgium Branch, with registered office in Avenue Louise 283, boite 24, Bruxelles, Belgium is a Joint Controller together with Calzedonia S.p.A. as they jointly determine the means of processing. To exercise your rights in relation to this specific purpose, you can contact the Joint Controllers by writing to privacy@oniverse.it.
Participation in satisfaction survey
Purpose: collect information about your interests and preferences, and your opinion about the quality of our products, our online and point-of-sale services and our customer service. Some questionnaires are intended for all our customers, others are available to loyalty customers or following your request to our customer service.
Processed data: Depending on the survey, the following may be processed: your name, your contact details, your order number, your loyalty card number, the number of the ticket that has been assigned to your request for assistance, data provided during the completion of the survey
Legal basis: the user's specific consent given by filling in each survey.
Retention period: up to 1 year after their collection. If you have filled in your interests and preferences in the relevant section of your personal area but abandoned the questionnaire before its completion, the data entered up to that point will be stored for 4 months to enable you to resume filling in from the point where you stopped.
Loyalty Program “My Intimissimi”
Purpose: management of participation in the “My
Intimissimi” Loyalty Program. The Data will be used to provide the discounts
and benefits provided for those enrolled in the program and, more generally,
for all related contractual and administrative obligations.
Processed data: personal and contact details (name, surname, postal address,
e-mail address, telephone number) indicated on the online registration form,
or, in case of registration made at the "Intimissimi" shops, requested by
the sales assistants; data connected to the purchases and the points,
coupons and discounts.
Processed data: personal and contact details (name,
surname, postal address, e-mail address, telephone number) indicated on the
online registration form, or, in case of registration made at the
"Intimissimi" shops, requested by the sales assistants; data connected to
the purchases and the points, coupons and discounts.
Legal basis: execution of the contract of enrolment in the
Loyalty Program (My
Intimissimi Loyalty Program regulation.
Retention period:time needed to manage your participation in the Loyalty Program. In any case, the information relating to your purchases and interactions with us will be kept no later than 12 months from the date of collection. Moreover, if you don't use any loyalty programs of the following brands from Oniverse (Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Tezenis, Falconeri and Signorvino) for more than three years, your data will be deleted after that period.
Joint Controllers: for this specific purpose, Calzedonia
Finanziaria – Belgium Branch, with registered office in Avenue Loise 283,
boite 24, 1050 Bruxelles, Belgium is a Joint Controller together with
Calzedonia S.p.A. as they jointly determine the means of processing. To
exercise your rights in relation to this specific purpose, you can contact
the Joint Controllers by writing to privacy@oniverse.it
Sending of commercial communications (“Direct Marketing”)
Purpose: sending of commercial communications through the
traditional paper mail service, e-mail, SMS, landline and mobile phone,
carrying out market research and surveying your degree of satisfaction
regarding products relating to all the brands of the Oniverse
(Calzedonia, Intimissimi & IUMAN Intimissimi Uomo, Atelier Emé, Tezenis,
Falconeri and Signorvino).
Processed data: contact details (e.g. name, surname, e-mail
address, telephone number, home/residence address).
Legal basis: your consent that you may revoke at any time
by writing to privacy@oniverse.it
or logging in in your reserved area.
Retention period: until you revoke your consent.
Profiling
Purpose: profiling allows us to send you personalized
commercial communications based on your profile and your purchasing and
browsing habits as well as to develop products and services consistent with
the preferences of our customers.
Processed data: data relating to your purchases – also
relating to the other brands of Oniverse (Calzedonia, Intimissimi &
IUMAN Intimissimi Uomo, Atelier Emé, Tezenis, Falconeri e Signorvino) - your
country of origin, your gender and your age, your interaction with us
through our websites and through the Apps that may be developed by us or by
third parties – and through our social channels (e.g. Facebook). We may also
examine the data relating to your (possible) participation in the “My
Intimissimi” Loyalty Program and the use of the services we provide.
Finally, we may enrich your profile with statistical information that we may
lawfully acquire from other sources: for example, in relation to your area
of residence (such as demographic information, geo-referencing data, etc.)
or to the electronic tools that you use to interact with us.
Legal basis: your consent that you may revoke at any time
by writing to privacy@oniverse.it
or logging in in your reserved area.
Retention period: the data relating to your interactions
with us will be kept for 12 months from the date of collection; the
information relating to your purchases will, on the other hand, be kept for
3 years starting from the date of each purchase.
Antifraud
Purpose:to check the correspondence between the buyer and the holder of the selected payment instrument.
Processed data: your name, surname, e-mail address, IP address,details of e-commerce orders and information on the type of payment instrument used to make the purchase.
Legal basis: legitimate interest in preventing and combating fraud.
Retention period: 5 years after the collection of the data.
Joint Controllers:for this specific purpose, Calzedonia Finanziaria – Belgium Branch, with registered office in Avenue Louise 283, boite 24, Bruxelles, Belgium is a Joint Controller together with Calzedonia S.p.A. as they jointly determine the means of processing. To exercise your rights in relation to this specific purpose, you can contact the Joint Controllers by writing to privacy@oniverse.it. .
Reserved area registration
Purpose: creation of a reserved area ("account") that will
allow you to save some content (e.g. the "wishlist" i.e. the list of your
favourite products, your purchase history, etc.).
Processed data: personal details and contact details
indicated in the online form relating to registration in the reserved area.
The data essential for the use of our services are marked with an asterisk:
should you not provide this information, we won’t be able to provide you
with the requested service.
Legal basis: execution of the website registration
agreement.
Retention period: If you do not use Oniverse brands’
accounts for more than 3 years, these accounts and the data relating to them
will be deleted.
Saving of access credentials to the reserved area after the end of the session (“Stay logged in”)
Purpose: to make it easier to use your private area
("account") by allowing you to save your login credentials and stay
connected to your account beyond the end of the browsing session.
Processed data: your access credentials.
Legal basis: your consent submitted by accepting a cookie
(see also Cookie
Policy).
Retention period: the cookie that allows you to save the
login credentials will stay active for 6 months. At any time, you can
disable cookies by accessing the "Cookie Settings" section available on the
Cookie
Policy).
E-Gift Card
Purpose: sending and use of the E-Gift Card.
Processed data: name and e – mail address of the recipient
of the E-Gift Card. This data are communicated to us from the purchaser of
the E-Gift Card.
Legal basis: legitimate interest in assuring the sending
and the use of the E-Gift Card.
Retention period: Period strictly necessary to send the
E-Gift Card and to guarantee its use.
Joint Controllers: for this specific purpose, Calzedonia
Finanziaria – Belgium Branch, with registered office in Avenue Loise 283,
boite 24, 1050 Bruxelles, Belgium is a Joint Controller together with
Calzedonia S.p.A. as they jointly determine the means of processing. To
exercise your rights in relation to this specific purpose, you can contact
the Joint Controllers by writing to privacy@oniverse.it
Statistical Analysis
Purpose: creation of statistical reports and behavioural
models in order to examine - in aggregate form - the effectiveness from an
economic point of view of the commercial initiatives (e.g. launch of a new
product) of Calzedonia and to address future commercial and promotional
initiatives.
Processed data: information relating to your purchases (including in relation to Oniverse's other brands), country of origin, age, gender, information obtained by reviewing your interaction with us, through e-mail, our websites, the section relating to your interests and preferences in your personal area, if completed, and through Apps that may be developed by us or by third parties (for more information, please see the relevant privacy policies).
Legal basis: legitimate interest of Calzedonia S.p.A. to
analyse - in pseudonymised form (therefore without information directly
attributable to individual customers) - customer data to obtain strategic
information relating to customer purchasing behaviour, the ways in which
customers interact with the company through the various communication
channels and the effectiveness of commercial and promotional initiatives, in
order to be able to compete with the main operators in the sector.
Retention period: the data relating to your purchases will
be kept - in pseudonymised form - for a period of five years. The other
personal data will be kept - in pseudonymised form - for a period of two
years.
Purchase a product as a gift (only if the service is active in your Country)
Purpose: purchase of a product that you can send as a gift
to your contacts. The recipient can decide to accept the gift or modify it
(by selecting, for example, another colour or size, changing the shipping
address, or choosing a different product from the one proposed).
Processed data: the personal and contact details of the
gifter; personal and contact details of the giftee (communicated to us by
the gifter or by the giftee).
Legal basis:
Retention period: time necessary to fulfil the contractual and regulatory obligations regarding the purchase and sale of products (e.g. tax legislation).
Joint Controllers: for this specific purpose, Calzedonia Finanziaria – Belgium Branch, with registered office in Avenue Loise 283, boite 24, 1050 Bruxelles, Belgium is a Joint Controller together with Calzedonia S.p.A. as they jointly determine the means of processing. To exercise your rights in relation to this specific purpose, you can contact the Joint Controllers by writing to privacy@oniverse.it
Purchase of products in shop with shipping at home or in shop (only if the service is active in your Country)
Purpose: if the product you want is not available, you can
order it in our stores and receive it at home or at your favourite
Intimissimi & IUMAN Intimissimi Uomo shop. We will then collect your
personal data for the fulfilment of your purchase order and for carrying out
the related activities (sending the goods, invoicing, payment management,
shipment tracking, delivery of the goods, possible activation of the return
and refund process of the order, return management, etc.).
Processed data: personal and contact data (name, surname,
shipping address, email address, telephone number), information relating to
the product purchased (e.g. size). If you wish to return the purchased
products, to proceed with the refund of the price paid, we will ask you to
communicate your IBAN code.
Legal basis: execution of the sale contract.
Retention period: time necessary to fulfil the contractual
and regulatory obligations regarding the purchase and sale of products (e.g.
tax legislation).
Data Controller: Calzedonia S.p.A. and Calzedonia
Finanziaria – Belgium Branch, with registered office in Avenue Loise 283,
boite 24, 1050 Bruxelles, Belgium; furthermore - if you have made a purchase
at a Intimissimi & IUMAN Intimissimi Uomo store managed by a franchising
company (i.e. a company with which there is a commercial franchising
relationship) - this company, together with Calzedonia S.p.A and Calzedonia
Finanziaria – Belgium Branch,, is the Joint Data Controller (they jointly
define the purposes and means for processing the personal data collected).
To exercise your rights in relation to this specific purpose, you can
contact all the Joint Controllers by writing to privacy@oniverse.it
Personalized assisted sale (reserved to Loyalty Program members)
Purpose: provide a personalized assisted sales service
dedicated to members of the Loyalty Program who will be able to take
advantage of the help and advice of our sales assistants.
Processed data: information (e.g. size, colour, model) relating to purchases made by you in the previous 24 months.
Legal basis: legitimate interest in providing the best
assistance service to customers enrolled in the Loyalty Program at the
stores, in line with their needs.
Retention period: 24 months from the collection.
Joint Controllers: for this specific purpose, Calzedonia Finanziaria – Belgium Branch, with registered office in Avenue Louise 283, boite 24, Bruxelles, Belgium is a Joint Controller together with Calzedonia S.p.A. as they jointly determine the means of processing. To exercise your rights in relation to this specific purpose, you can contact the Joint Controllers by writing to privacy@oniverse.it
E – receipt sending
Purpose: sending by e-mail of the receipt relating to a
purchase made at a Intimissimi & IUMAN Intimissimi Uomo store.
Processed data: e-mail address.
Legal basis:
Retention period: 10 days after the issue of the receipt.
Data Controllers: Calzedonia S.p.A. and Calzedonia
Finanziaria – Belgium Branch, with registered office in Avenue Loise 283,
boite 24, 1050 Bruxelles, Belgium; furthermore - if you have made a purchase
at a Intimissimi & IUMAN Intimissimi Uomo store managed by a franchising
company (i.e. a company with which there is a commercial franchising
relationship) - this company, together with Calzedonia S.p.A and Calzedonia
Finanziaria – Belgium Branch,, is the Joint Data Controller (they jointly
define the purposes and means for processing the personal data collected).
To exercise your rights in relation to this specific purpose, you can
contact all the Joint Controllers by writing toprivacy@oniverse.it
Product availability information (only if the service is active in your Country)
Purpose: sending of a back in stock notice to the e – mail
address indicated by you regarding the new availability of a product (so
called back in stock).
Processed data: e – mail address
Legal basis: execution of pre-contractual measures adopted
following your request
Retention period: your e-mail address will be deleted
immediately after informing you of the new availability of the product you
requested and, in any case, no later than one month from the request.
Product Reviews (only if the service is active in your Country)
Purpose:to collect the rating and review of customers from the products they have purchased.
Processed data: your e-mail address, your name and surname, the products you have purchased, the rating and the product review you have shared; on our website, your review will only contain your name and the initial of your surname.
Legal basis: your consent, which you can revoke at any time by writing to privacy@oniverse.it .
Retention period: the review will be visible on the page of the product you purchased until it is available, after which you can continue to view your reviews exclusively in your reserved area. You can request the deletion of your review at any time by writing to privacy@oniverse.it.
Participation in events and initiatives
Purpose:participation in events and initiatives proposed by us.
Processed data: personal data included in the registration form for each initiative. Only common personal data will be collected (e.g. name, surname, contact information)
Legal basis: your specific consent expressed by filling in the registration form.
Retention period: duration of the event. Following the event the data will be deleted.
Joint Controller:Calzedonia S.p.A.; furthermore, if you have registered for an event or initiative that will be held at a shop managed by an affiliated company (i.e. a company with which there is a commercial affiliation relationship), this company, together with Calzedonia S.p.A., is the Joint Controller (these parties jointly define the methods and purposes of the processing). To exercise your rights in relation to this specific purpose you can contact all the Joint Controllers by writing to privacy@oniverse.it
TO WHOM DO WE COMMUNICATE YOUR DATA?
To achieve the purposes for which we use your data, we need to communicate them to these
categories of subjects:
- Calzedonia S.p.A. and Calzedonia Finanziaria – Belgium Branch staff, in charge with
the management of our website and the services that are available online and at our
stores;
- Calzedonia S.p.A. and Calzedonia Finanziaria – Belgium Branch suppliers (e.g. service
providers and IT platforms, consultants): these subjects use your data as data
processors, appointed by Calzedonia S.p.A., through the signing of a specific contract;
- Commercial franchising companies staff for the following processing activities: “Loyalty Program”, “Personalized assisted sale”, “Purchase f products in shop with shipping at home or in shop”, “E – receipt sending” and “Participation in events and initiatives”.
- Credit institutions, companies that carry out shipping and transport services,
insurance companies: these subjects act as independent Data Controllers and their
involvement is necessary to carry out necessary operations related to the use of our
services (e.g. making payments; deliver the purchased goods).
COOKIE
We use cookies in some areas of the site. We ask you to read our Cookie Policy, to be consulted together with this information.
SOCIAL NETWORK
On our website you can also find social buttons/widgets, depicting the icons of social networks (e.g., Facebook, Google and X) and interactive social walls (that show pictures coming from social networks). These "buttons" allow users who are browsing the website to interact directly with the social network which collects data relating to your visit. In some areas of the website, you may also find the so-called social login, that allows you to login your reserved area through the social network account. When you use the social login, you accept the terms and conditions and the privacy policy of the social network itself.
DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE EU?
The personal data collected may be transferred outside the European Union. In this case, the transfer will take place in compliance with the provisions of EU Regulation 2016/679 ("GDPR") (in particular, the data will be transferred only after signing the Standard Contractual Clauses approved by the EU Commission with decision 2021/914 / EU or to countries able to guarantee an adequate level of protection of personal data and therefore recipients of an Adequacy Decision adopted by the EU Commission).
HAS A DATA PROTECTION OFFICER (“DPO”) BEEN APPOINTED?
Calzedonia S.p.A. has appointed a Personal Data Protection Officer, in charge of supervising compliance with the legislation for the protection of personal data and acting as a contact point for the requests of the subjects to whom the personal data refer, who can be contacted by writing to e-mail address dpo@oniverse.it
WHAT ARE THE RIGHTS THAT YOU MAY EXERCISE AS DATA SUBJECT?
You can exercise the rights that you have over your personal data by writing to privacy@oniverse.it We undertake to respond to your request as soon as possible and in any case no later than thirty days from receipt of your report. In some cases, we will ask you further information if, in connection with your request, it becomes necessary to verify your identity.
You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your data conflicts with the provisions of the applicable laws.
We reserve the right to periodically update the content of this page. We therefore invite you to consult this privacy notice regularly to stay up to date with any changes that may have occurred since your last consultation.
Last update: April 2025