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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the "TRACK/RETURN YOUR ORDER" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
DELIVERY IN STORE
At the moment we do not offer this kind of service.
MODIFY AN ORDER
The cancellation or change of orders is not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The tracking number can be found by going to "TRACK/RETURN YOUR ORDER" option on the website.
The cost of express delivery with carrier is €7,95 and you get free delivery for any order over €75.
Order before 14 (Italian time) and your goods will be delivered at your chosen address within 24 hours. Any orders made after that time will leave our warehouses on the next business day. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.
*Public holidays in Italy are as follows:
1 and 6 January
Easter Sunday and Monday
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Intimissimi" account. If you are not registered with Intimissimi.com, you can directly access the "TRACK/RETURN YOUR ORDER" section. You will find the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier.
At the moment we cannot offer this kind of service.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On Intimissimi.com you can pay via: MasterCard, Maestro, Visa, Visa Electron,Americal Express, PayPal
PAYMENT WITH BANK TRANSFER
At the moment, it is not possible to pay with bank transfer.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
What is the deadline for receiving my Christmas present in time?
Complete your order by 2pm on 18/12/2019 to ensure delivery by courier in time for Christmas.
Can I ship my order directly the person I am gifting?
Yes and it is very simple, remember to enter your shipping address before continuing with the payment. We assure you that no price will be displayed in the order, either on the product or on the transport document. The invoice in pdf format will only be available on the page of your order.
How much time do I have to return my order during the Christmas season?
We know buying gifts is hard, so for the Holiday season weh ave extended our normal return policy [14 days] until the end of January. All orders placed from 18/12/2019 to 24/12/2019 can be returned free of charge by 15/01/2020.
I have placed an order, but it has not been shipped yet, could you update me?
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.
I have to return my order, how can I proceed?
The return is possible by courier, but with possible limitations, therefore we have extended the deadline for returning orders online to 60 days. We inform you that the approval of your return may suffer a slight delay.
I placed an order with delivery to the store (in the country where the service is available). When could I pick it up?
We inform you that we have temporarily closed our stores throughout the country, to actively contribute to the community. If you have an order waiting to be picked up at our store or at a collection point, it will wait for you until it reopens.