Find your answer in our categories.
Find your answer in our categories.
You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on intimissimi.com, you can directly access the TRACK/RETURN YOUR ORDER page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from your TRACK/RETURN YOUR ORDER within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The cost of express delivery with carrier is €7,95 and you get free delivery for any order over €75.
Order before 14 (Italian time) and your goods will be delivered at your chosen address within 24 hours. Any orders made after that time will leave our warehouses on the next business day. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.
Yes, you can always change your mind on intimissimi.com and return the items free of charge through the return online procedure that you can find on your Track/return your order page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
It is a loyalty program which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases (after logging into your account). You can find the complete rules at the following link.
Customer Service is active all year long except the following holidays
NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
EASTER
EASTER MONDAY
LABOUR DAY 01 MAY
CORPUS CHRISTI
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC